Am I being petty or do I just need to man up???
Discussion
Supplier should hang their head in shame
For the sake of a quids worth of bubble wrap on your shocks they now have the loss of resupllying and taking the hit on the difference between new and secondhand on the other set
And those wishbones are shockingly poor. Both in finish and in qc
Recently ordered a full bilstein kit for my Mondeo which came direct from Bilstein you would have though I was receiving a shipment of faberge eggs the way they were packed. And even after 20k on the car look better than what you have above
For the sake of a quids worth of bubble wrap on your shocks they now have the loss of resupllying and taking the hit on the difference between new and secondhand on the other set
And those wishbones are shockingly poor. Both in finish and in qc
Recently ordered a full bilstein kit for my Mondeo which came direct from Bilstein you would have though I was receiving a shipment of faberge eggs the way they were packed. And even after 20k on the car look better than what you have above
Podie said:
Pupp said:
Unacceptable as already stated, but sadly not untypical in my experience. The true test of customer service will be the response to the complaints however; things can and do go wrong but a good vendor will be keen to rectify and retain goodwill. Be sure to post up if they do turn it around.
Spot on. Couldn't have put it better. 
Whilst I accept thing can and do go wrong with items that are delivered (damaged in transit,etc), the very fact that they sw it fit to send items with such piss poor packaging speaks volumes.
I would have lost my trust in the company almost immediately upon seeing the state of that lot.
I would have lost my trust in the company almost immediately upon seeing the state of that lot.
That's shocking! The courier won't cover anything that wasn't packed properly this is down to the seller plain and simple. Hopefully it will be easily resolved. The powdercoat on the wishbones is woeful, you can see how thin it is on the edges and it doesn't look like they have used a proper primer coat, as already said these parts ain't cheap. At least have some pride in what you're supplying to your customers
Thanks for all the replies guys, glad it's not just me that finds this not right.
In answer to some of the questions, the dampers were bought from a very reputable source, and were passed on to another supplier with a great reputation for quality. The damage to the springs and dampers is purely down to the guy that packed them for the final shipping to me.
Top marks to the original supplier, who got back to me within half an hour of me emailing him with pics.
He was rightfully unhappy and is now taking this up with the people who clearly damaged the goods he supplied with piss poor packing.
He has promised to get back to me very quickly with a solution
These is the boxes they arrived in, not the lack of packing material and the damage to the box where they've been banging around
The wishbones were bought from a well know supplier who have been around for a while.
I have bought many parts from before, and the service has always been great.
They got back to me first thing this morning apologising for the problem.
They have offered to replace the items, and asked for more pics to be able to come up with a solution for transferring them over.
I dropped a line back with more photo's, and also expressed concern that the durable coating clearly was not right, even not taking into account that the bracket ends were bent.
Haven't heard back yet, but hopefully tomorrow.
My concern is that the metal underneath looks way to shiny to have been properly bead blasted. This is the process described
"4 stage anti corrosion process, 1x Aluminium bead blasted , 2x Phosphate dipped , 3x Zink Primer for corrosion resistance , 4x Epoxy powder coated."
And has costed an extra £87.29 over the standard powder coat option.
Clearly there is something wrong here. I'm wondering if I'm better off getting new wishbones bare, taking them down to Southways, and get them blasted, Thermal zinc sprayed along with Zinc phosphate primer & de-gas and a Two-pack polyurethane wet-spray.
I Think this may well be the only guaranteed way to get the job done?
The car is already booked in with them to get the chassis and outriggers done early next year.
In answer to some of the questions, the dampers were bought from a very reputable source, and were passed on to another supplier with a great reputation for quality. The damage to the springs and dampers is purely down to the guy that packed them for the final shipping to me.
Top marks to the original supplier, who got back to me within half an hour of me emailing him with pics.
He was rightfully unhappy and is now taking this up with the people who clearly damaged the goods he supplied with piss poor packing.
He has promised to get back to me very quickly with a solution
These is the boxes they arrived in, not the lack of packing material and the damage to the box where they've been banging around
The wishbones were bought from a well know supplier who have been around for a while.
I have bought many parts from before, and the service has always been great.
They got back to me first thing this morning apologising for the problem.
They have offered to replace the items, and asked for more pics to be able to come up with a solution for transferring them over.
I dropped a line back with more photo's, and also expressed concern that the durable coating clearly was not right, even not taking into account that the bracket ends were bent.
Haven't heard back yet, but hopefully tomorrow.
My concern is that the metal underneath looks way to shiny to have been properly bead blasted. This is the process described
"4 stage anti corrosion process, 1x Aluminium bead blasted , 2x Phosphate dipped , 3x Zink Primer for corrosion resistance , 4x Epoxy powder coated."
And has costed an extra £87.29 over the standard powder coat option.
Clearly there is something wrong here. I'm wondering if I'm better off getting new wishbones bare, taking them down to Southways, and get them blasted, Thermal zinc sprayed along with Zinc phosphate primer & de-gas and a Two-pack polyurethane wet-spray.
I Think this may well be the only guaranteed way to get the job done?
The car is already booked in with them to get the chassis and outriggers done early next year.
Edited by PJ57 on Thursday 21st May 18:51
Edited by PJ57 on Thursday 21st May 19:09
Personally I think you are wasting your time with the coatings on the wishbones, unless you take off the sharp edges with a file before applying the coatings any coating you apply is doomed to fail. If I was you, I would ask for most of your money back for the wishbones straighten them up file off all the sharp edges then take them away to a finisher to be done properly. Clearly the person responsible for this effort does not know his arse from his elbow!
Unfortunately the shocks are just the result of incompetence from an ignorant t
t who doesn't care as long as he / she gets paid. Most people in society these days fall into that category!
Unfortunately the shocks are just the result of incompetence from an ignorant t
t who doesn't care as long as he / she gets paid. Most people in society these days fall into that category!Hello.
Just thought I'd add to this post. I too have recently had a set of these shocks, I would assume from the same source. The box and brown paper wrapping look similar to yours but thankfully the items arrived relatively unscathed.
I would agree that the packing left an AWFUL lot to be desired especially considering the cost of the items!
I will keep mine and touch up the few chips but yours definitely look worse for wear!
Good luck with the shocks....
Regards Chris.
Just thought I'd add to this post. I too have recently had a set of these shocks, I would assume from the same source. The box and brown paper wrapping look similar to yours but thankfully the items arrived relatively unscathed.
I would agree that the packing left an AWFUL lot to be desired especially considering the cost of the items!
I will keep mine and touch up the few chips but yours definitely look worse for wear!
Good luck with the shocks....
Regards Chris.
Thanks guys. I agree that it would have made sense to de-burr and file all the sharp edges, and I will be happy to do so, and get them properly coated.
I will have to look at the options once the vendor gets back to me, but I feel doing it myself will be the only way forwards.
Will have to see what can be sorted, but clearly if the replacement wishbones look like these, I will need to look at the latter option.
Definitely frustrating that some people in their jobs couldn't give a st about peoples parts...........That sounds all kinds of wrong
But even a two year old could have packed the dampers better.
The original supplier has offered to replace the dampers and collect the damaged ones, and I have to say he has been superb. The damage wasn't caused by him, but he has jumped in and sorted the situation.
Top bloke, and very much appreciated.
As was said in an earlier post, that I wholeheartedly agree with. All vendors can be great, it's when things go wrong that you really see who genuinely cares and who's just there to take your money.
As it stands, both suppliers have dealt with the problem rapidly, and offered a resolution.
Just need to get it organised
Will be a happy camper once all is sorted and I can get on with sorting the chim
I will have to look at the options once the vendor gets back to me, but I feel doing it myself will be the only way forwards.
Will have to see what can be sorted, but clearly if the replacement wishbones look like these, I will need to look at the latter option.
Definitely frustrating that some people in their jobs couldn't give a s
t about peoples parts...........That sounds all kinds of wrongBut even a two year old could have packed the dampers better.
The original supplier has offered to replace the dampers and collect the damaged ones, and I have to say he has been superb. The damage wasn't caused by him, but he has jumped in and sorted the situation.
Top bloke, and very much appreciated.
As was said in an earlier post, that I wholeheartedly agree with. All vendors can be great, it's when things go wrong that you really see who genuinely cares and who's just there to take your money.
As it stands, both suppliers have dealt with the problem rapidly, and offered a resolution.
Just need to get it organised
Will be a happy camper once all is sorted and I can get on with sorting the chim
Mr Supercharged said:
Personally I think you are wasting your time with the coatings on the wishbones, unless you take off the sharp edges with a file before applying the coatings any coating you apply is doomed to fail. If I was you, I would ask for most of your money back for the wishbones straighten them up file off all the sharp edges then take them away to a finisher to be done properly. Clearly the person responsible for this effort does not know his arse from his elbow!
Unfortunately the shocks are just the result of incompetence from an ignorant tt who doesn't care as long as he / she gets paid. Most people in society these days fall into that category!
Agree! Was speaking to ex-factory guy at Classic Restoration show a month ago and he commented in the same way for the powder coating.Unfortunately the shocks are just the result of incompetence from an ignorant t
t who doesn't care as long as he / she gets paid. Most people in society these days fall into that category!The sharp edges disappear when the wishbones are removed from a chassis and original material media blasted to remove....which then radius-es the edges and subsequent coatings adhere better on the edges.
Nick
I hate powder coat with a passion, it looks great for a year or so but once it has gone harder and inevitably cracks the rust will take hold under the coating and the first you know about it is the coating is flaking off and huge patches are now badly corroded.
Then, to insult you further when you remove the component and try to get the rest of the coating off in the sandblaster the chunks that have stuck properly wont come off and need burning off.
I blast, etch prime and paint with 2k paint with flexing agents any chassis parts now, then I use a load of wax too, I would rather have it waxy and dirty looking than rusty.
Then, to insult you further when you remove the component and try to get the rest of the coating off in the sandblaster the chunks that have stuck properly wont come off and need burning off.
I blast, etch prime and paint with 2k paint with flexing agents any chassis parts now, then I use a load of wax too, I would rather have it waxy and dirty looking than rusty.
Yep, I agree, thought grit would have been a better medium to provide an etched surface, but thought the suppliers would need their stuff.
I too have no faith in powder coat either. After speaking with the supplier, many parts come to them already chipped, so not much hope when on a car.
Update from Friday.
The damper supplier is replacing the units with new ones in pristine condition, and will sort the collection.
Very impressed with the speed he sorted this, even though the damage was nothing to do with him, and done by a 3rd party.
I spoke to the wishbone supplier who had also offered to replace the parts immediately. I expressed my concern that even the higher level of protection wasn't up to scratch.
As a result, I'm going for the cheaper basic power coat, and when I get the chassis sorted next Jan, I will get all wishbones (front and rear), uprights and the entire chassis grit blasted, Thermal zinc-sprayed, Zinc phosphate primer and then Two-pack polyurethane wet-spray, whilst the body if off for the outriggers replaced.
Hopefully this will provide a better level of protection, and the plus side is that I can touch up any chips in a poly paint more easily than trying to re-seal chipped powder coat.
Hopefully the new parts will all be sorted in the next week or so
I too have no faith in powder coat either. After speaking with the supplier, many parts come to them already chipped, so not much hope when on a car.
Update from Friday.
The damper supplier is replacing the units with new ones in pristine condition, and will sort the collection.
Very impressed with the speed he sorted this, even though the damage was nothing to do with him, and done by a 3rd party.
I spoke to the wishbone supplier who had also offered to replace the parts immediately. I expressed my concern that even the higher level of protection wasn't up to scratch.
As a result, I'm going for the cheaper basic power coat, and when I get the chassis sorted next Jan, I will get all wishbones (front and rear), uprights and the entire chassis grit blasted, Thermal zinc-sprayed, Zinc phosphate primer and then Two-pack polyurethane wet-spray, whilst the body if off for the outriggers replaced.
Hopefully this will provide a better level of protection, and the plus side is that I can touch up any chips in a poly paint more easily than trying to re-seal chipped powder coat.
Hopefully the new parts will all be sorted in the next week or so
That's cool, ask if you can be supplied the wishbones unpainted or just primed, then hit them with a load of hammerite or other thick oily paint and then just wax until you do the big refurb.
If you get powdercoated ones the coating will take forever to remove when you do the refurb and it will be a waste of time and money twice, when buying and when paying some guy to remove it !
I charge more to blast powdercoated stuff when I do blasting !
If you get powdercoated ones the coating will take forever to remove when you do the refurb and it will be a waste of time and money twice, when buying and when paying some guy to remove it !
I charge more to blast powdercoated stuff when I do blasting !
Getragdogleg said:
That's cool, ask if you can be supplied the wishbones unpainted or just primed, then hit them with a load of hammerite or other thick oily paint and then just wax until you do the big refurb.
If you get powdercoated ones the coating will take forever to remove when you do the refurb and it will be a waste of time and money twice, when buying and when paying some guy to remove it !
I charge more to blast powdercoated stuff when I do blasting !
Thanks mate. I did look to get bare arms, but after checking with the blasters, they're charging a flat rate with either powder coat or Hammerite.If you get powdercoated ones the coating will take forever to remove when you do the refurb and it will be a waste of time and money twice, when buying and when paying some guy to remove it !
I charge more to blast powdercoated stuff when I do blasting !
Gassing Station | Chimaera | Top of Page | What's New | My Stuff