Complaint email to 2nd in command at Jag, long!!!
Discussion
cardigankid said:
V8, I don't think that you are a stranger to humour so you know what I mean.
If you bought an expensive watch and only got a coffee I hope that you got a good discount. Try Mappin & Webb at Argyle Arcade in Glasgow next time. You WILL get a deal, and the champagne, and the rest.
Is there some alternative culture in the UK where buyers of high value consumer items get treated badly? Are they going for the masochist market?
I never got offered any champagne when I bought my Seamaster PO there in 2010 If you bought an expensive watch and only got a coffee I hope that you got a good discount. Try Mappin & Webb at Argyle Arcade in Glasgow next time. You WILL get a deal, and the champagne, and the rest.
Is there some alternative culture in the UK where buyers of high value consumer items get treated badly? Are they going for the masochist market?
Edited by cardigankid on Wednesday 3rd September 21:52
designXKR said:
cardigankid said:
That sounds fine, but I think that you have to expect that someone spending as large a sum as the figures mentioned above is 'buying the dream' and it is incumbent of the manufacturer and dealer to deliver. That is not to say that any purchaser or other customer should not be treated with courtesy.
I assume that they are coming for a service and you are not a main dealer. On the assumption that you charge at dealer rates or below, that would not leave much margin for the extra attention that a new F Type purchase probably merits.
Obviously money is important to you. Do you not think that a 18 or 19 year old could also be "buying the dream" by spending £10k on a new car?I assume that they are coming for a service and you are not a main dealer. On the assumption that you charge at dealer rates or below, that would not leave much margin for the extra attention that a new F Type purchase probably merits.
Edited by cardigankid on Thursday 4th September 19:17
Correct we are not a main dealer and whether a customer brings a brand new Ftype or a 12 year old Xtype to us they get treated in exactly the same way. Why should the value of a car equate to the customer service someone receives?
Odhran said:
cardigankid said:
V8, I don't think that you are a stranger to humour so you know what I mean.
If you bought an expensive watch and only got a coffee I hope that you got a good discount. Try Mappin & Webb at Argyle Arcade in Glasgow next time. You WILL get a deal, and the champagne, and the rest.
Is there some alternative culture in the UK where buyers of high value consumer items get treated badly? Are they going for the masochist market?
I never got offered any champagne when I bought my Seamaster PO there in 2010 If you bought an expensive watch and only got a coffee I hope that you got a good discount. Try Mappin & Webb at Argyle Arcade in Glasgow next time. You WILL get a deal, and the champagne, and the rest.
Is there some alternative culture in the UK where buyers of high value consumer items get treated badly? Are they going for the masochist market?
Edited by cardigankid on Wednesday 3rd September 21:52
cardigankid said:
DXKR you are not exactly a disinterested party, but I hope that loads of people decide to deal with you because you are clearly such a good guy. I don't know what kind of value for money you offer because unfortunately I live too far away to avail myself of your services. If a 19 year old is buying a 10k car from you I certainly hope he would enjoy and not regret the experience.
1. I am not a "good guy" as I am female2. We are an Independent Jaguar Specialist
3. We do not sell cars
designXKR said:
cardigankid said:
DXKR you are not exactly a disinterested party, but I hope that loads of people decide to deal with you because you are clearly such a good guy. I don't know what kind of value for money you offer because unfortunately I live too far away to avail myself of your services. If a 19 year old is buying a 10k car from you I certainly hope he would enjoy and not regret the experience.
1. I am not a "good guy" as I am female2. We are an Independent Jaguar Specialist
3. We do not sell cars
Gassing Station | Jaguar | Top of Page | What's New | My Stuff