Less than a week into ownership of my XJL

[The Leaper]

With my S-Type I extended the warranty (a full Jaguar one) for several years and up to 100,000. Between 60,000 and 100,000 miles I had several things done which were covered by the warrant eg front and rear suspension, heater header tank, door rubbers, steering gaiters, door mirror actuators etc. All of this with no pressure from me.

R.

[Dodsy]

The Leaper said:

With my S-Type I extended the warranty (a full Jaguar one) for several years and up to 100,000. Between 60,000 and 100,000 miles I had several things done which were covered by the warrant eg front and rear suspension, heater header tank, door rubbers, steering gaiters, door mirror actuators etc. All of this with no pressure from me.

R.

Maybe things have changed now, my recent experience where I was polite but firm was very different. Suspension , nothing covered beyond 60k miles , no discussion just flat no. Got in touch with Jaguar customer services and they were actually quite blunt and told me they didnt get involved in warranty complaints it was my problem and nothing to do with them.

Compared to my experience with Mercedes who have bent over backwards for me on warranty items I know where my money will be going when its time to replace the jag.

[wilwak]

Hope you manage to get it all sorted ok.

One thing is for sure..... you've bought a fabulous car.

I've had a 2011 5.0L XJL Portfolio since new (ex-demo) and it's a wonderful car. Best I'd ever owned.

Six months ago I bought a new XJR (ex-demo!) but I just couldn't part-x the XJL as it'd been so good.

I now have both. One is a crazy 550bhp cruiser with fairly hard suspension and the L is a smooth comfy limo.

I've been buying Jags for many years and I've always found the used car warranties to be excellent.

If they're now AA then that's a fairly recent change I think.

Hope you really enjoy the car once you get it sorted.

I keep mine on CTEK maintainers if they're sitting around for a while. Keeps the batteries tip-top.

[Extra 300 Driver]

Got the car back last night. In the end its wasn't too bad, but only once the initial person dealing with the car was fired, and the service manager took over managing the repairs.

The car had been fitted with the wrong multimedia screen from new, so it had always had issues. This was changed along with:

4 new tyre pressure sensors
New Battery
New Turbo shuttle valve (so both turbos work together now)
Sunroof and all electrics reset
Latest nav software updated

All FOC under SOG or Warranty, I don't really care!

Happy to have the car back, in the end happy with the service, but a shame we needed to go the long way around.