F Type lemon - consumer rights act 2015?
Discussion
So after weeks of agonising over the right spec, and the subsequent anticipation before it arrived, my 3 week old F type is beginning to look a bit bitter.
A few days after collection I noted a couple of panel gaps, some chrome trim which wasn't flush and windows which fogged up quite badly. These minor niggles I can brush off, however this morning I started he car to be greeted by the most ugly shrieking sound - see youtube here for a re-run: https://youtu.be/WdpCEdyrb4g
I've now lost all faith in the build quality of the car and having paid close to 60k after discount am very very unhappy. Where do I stand?
Having briefly seen some commetary on the consumer rigs act which was released I n October this year I'm very tempted to return the car and forget it all happened.
Dream over!
Panel gaps, measure them and provide some photos perhaps.
Fogging may be just weather related, newness ?
Mis aligned trim, ask the dealers to align it.
Screeching noise, get the dealers to fix it ?
Annoying teething troubles rather than fundamental design issues I would say, cars never work 100 percent, there is reality to deal with, just get the dealers to sort it.
Fogging may be just weather related, newness ?
Mis aligned trim, ask the dealers to align it.
Screeching noise, get the dealers to fix it ?
Annoying teething troubles rather than fundamental design issues I would say, cars never work 100 percent, there is reality to deal with, just get the dealers to sort it.
I tried to order a test drive in the new xf. Took them 5 weeks to call me when they did call me they were surprised to hear I'd bought something else.
When I had a look at it in the showroom I sat in an xj and the door sill came off in my hand.
The interior looks poor up close - if you get out of a jag and into an Audi or BMW quickly the difference is night and day.
Sadly, your thoughts exactly match my thoughts and experiences.
Sorry to hear it I wanted to buy a jag but when you get involved they quickly show themselves up to be below par.
When I had a look at it in the showroom I sat in an xj and the door sill came off in my hand.
The interior looks poor up close - if you get out of a jag and into an Audi or BMW quickly the difference is night and day.
Sadly, your thoughts exactly match my thoughts and experiences.
Sorry to hear it I wanted to buy a jag but when you get involved they quickly show themselves up to be below par.
J4CKO said:
Panel gaps, measure them and provide some photos perhaps.
Fogging may be just weather related, newness ?
Mis aligned trim, ask the dealers to align it.
Screeching noise, get the dealers to fix it ?
Annoying teething troubles rather than fundamental design issues I would say, cars never work 100 percent, there is reality to deal with, just get the dealers to sort it.
Didn't you realise that 'F'Type panel gaps are the worse in the trade - surely you could have seen that a mile off & certainly in the showroom before purchase or accepting delivery.Fogging may be just weather related, newness ?
Mis aligned trim, ask the dealers to align it.
Screeching noise, get the dealers to fix it ?
Annoying teething troubles rather than fundamental design issues I would say, cars never work 100 percent, there is reality to deal with, just get the dealers to sort it.
It's also such a cumbersome lump & overpriced compared with Porsche.
Jaguars are nice cars, but the panel fit and general overall quality is sub par. Probably because they use technologies at least ten years below the curve.
Unfortunately I imagine you'll struggle with any meaningful recourse beyond giving them the chance to rectify or improve the trim issues.
Unfortunately I imagine you'll struggle with any meaningful recourse beyond giving them the chance to rectify or improve the trim issues.
The point of the thread was to question the use of the consumer rights act which came into effect in October - which states that the consumer is entitled to a full refund within 30 days of purchase if it develops a fault and does not mean that the retailer has the option to rectify it initially.
Overall I have lost all faith in the vehicle. That type of noise could have caused significant engine damage which a quick fix may not rectify. Not an issue I want on my hands if I intend to keep the vehicle long term.
As i may have mentioned on another thread, I also discovered the car was PDI'd at a dealer a long way away from the dealer I bought it from, some 6 months ago. Doesn't ring true with what they told me - i.e. they were PDI'ing it which caused a delay in me collecting it (and the implication that it was sat in a compound having rolled off the production line).
As i may have mentioned on another thread, I also discovered the car was PDI'd at a dealer a long way away from the dealer I bought it from, some 6 months ago. Doesn't ring true with what they told me - i.e. they were PDI'ing it which caused a delay in me collecting it (and the implication that it was sat in a compound having rolled off the production line).
"Merchantable quality."
If it isn't then a cash refund comes your way.
These rights cannot be signed away.
Car manufacturers hate this law and try to pretend it doesn't exist. But when they push it they lose.
Far more pertinent is that Jaguar will be hating this forum thread like crazy, it is toxifying their brand.
There will be much spitting of feathers at JLR HQ tomorrow morning.
Meanwhile should I cancel the idea of the wife's F Type convertible for the summer and get her a Boxter instead?
If it isn't then a cash refund comes your way.
These rights cannot be signed away.
Car manufacturers hate this law and try to pretend it doesn't exist. But when they push it they lose.
Far more pertinent is that Jaguar will be hating this forum thread like crazy, it is toxifying their brand.
There will be much spitting of feathers at JLR HQ tomorrow morning.
Meanwhile should I cancel the idea of the wife's F Type convertible for the summer and get her a Boxter instead?
cooperST2 said:
The point of the thread was to question the use of the consumer rights act which came into effect in October - which states that the consumer is entitled to a full refund within 30 days of purchase if it develops a fault and does not mean that the retailer has the option to rectify it initially.
Problem solved 
You could join (if you're not already on there) and post the same question on here - http://www.ftypeownersclub.co.uk/forum/#.Vm3Iy1LIt...
and see if people have had the same issues
eta - I seem to think I read that someone from JLR was an active member on there and was open to PM's about solving issues
and see if people have had the same issues
eta - I seem to think I read that someone from JLR was an active member on there and was open to PM's about solving issues
Edited by JONSCZ on Sunday 13th December 19:41
Adam Ansel said:
"Merchantable quality."
If it isn't then a cash refund comes your way.
These rights cannot be signed away.
Car manufacturers hate this law and try to pretend it doesn't exist. But when they push it they lose.
Far more pertinent is that Jaguar will be hating this forum thread like crazy, it is toxifying their brand.
There will be much spitting of feathers at JLR HQ tomorrow morning.
Meanwhile should I cancel the idea of the wife's F Type convertible for the summer and get her a Boxter instead?
I hate to say it but, probably, yes. I wanted this car to be perfect and truly believed jaguar had turned the corner in engineering and build quality but living with the car even in as little as three weeks you really feel that the whole thing has been built to a cost. If it isn't then a cash refund comes your way.
These rights cannot be signed away.
Car manufacturers hate this law and try to pretend it doesn't exist. But when they push it they lose.
Far more pertinent is that Jaguar will be hating this forum thread like crazy, it is toxifying their brand.
There will be much spitting of feathers at JLR HQ tomorrow morning.
Meanwhile should I cancel the idea of the wife's F Type convertible for the summer and get her a Boxter instead?
Does anyone have an email for JLR HQ? Website only shows a snail mail address, or drop down enquiry form.
Email going out to dealer tomorrow but want to copy HQ and Jaguar FS.
I think that you have been unlucky, but this can happen with any brand. No motor vehicle is 100% perfect. I have now had seven jags and haven't had a problem that I wasn't personally responsible for. There was certainly a lightness of build which wasn't quite up to say Porsche standards but isn't an issue provided you look after it, and as you say I hope that they are over it. I certainly can't find the tiniest shut line issue on my XK Dynamic R. They have a quality of effortless performance which nothing else quite delivers.
Having said that, you bought a new car and you have had trouble. I think that you ought to be feeling a bit more love from JLR. There is no excuse for this, though it happens and they should be sorting you out. I would just say, be realistic. No car is always 100% perfect, not Porsche, not McLaren, not Mercedes not Audi, and certainly not BMW, so don't kid yourself if you bought a Porsche this wouldn't happen.
Having said that, you bought a new car and you have had trouble. I think that you ought to be feeling a bit more love from JLR. There is no excuse for this, though it happens and they should be sorting you out. I would just say, be realistic. No car is always 100% perfect, not Porsche, not McLaren, not Mercedes not Audi, and certainly not BMW, so don't kid yourself if you bought a Porsche this wouldn't happen.
jonah35 said:
I tried to order a test drive in the new xf. Took them 5 weeks to call me when they did call me they were surprised to hear I'd bought something else.
When I had a look at it in the showroom I sat in an xj and the door sill came off in my hand.
The interior looks poor up close - if you get out of a jag and into an Audi or BMW quickly the difference is night and day.
Sadly, your thoughts exactly match my thoughts and experiences.
Sorry to hear it I wanted to buy a jag but when you get involved they quickly show themselves up to be below par.
Don't kid yourself about Audi and BMW. All mine had pretty bad quality issues. The A5 was laughable. Trim rattling and falling off. Button coatings peeling. Constantly knocking exhaust. When I had a look at it in the showroom I sat in an xj and the door sill came off in my hand.
The interior looks poor up close - if you get out of a jag and into an Audi or BMW quickly the difference is night and day.
Sadly, your thoughts exactly match my thoughts and experiences.
Sorry to hear it I wanted to buy a jag but when you get involved they quickly show themselves up to be below par.
My Jag however, makes the Germans look and feel very sub-standard indeed.
Is it a coupe or sort top? My coupe's back window gets bad condensation at this time of year, everything seems to be OK, nothing wet left inside and no leaks as far as I can tell......one of my mates Coupe's did exactly the same thing.
As for taking the car back to the dealer for rectification, I feel your pain, I lost all confidence in my local dealer in Aberdeen so I ended up selling the car in the end as it was getting to be a hard luck story each visit! I had a few interior rattles and creaks they couldn't find and when they had things apart they were replaced incorrectly/ill fitting and one part was even damaged! Filled the relevant questionnaires in and contacted JLR CRC but to date waiting for some feedback.
Also had a Range Rover Sport for all of 2 months, similar issues that got frustrating and confidence lost so got rid.
Shame really as I love the brands!
As for taking the car back to the dealer for rectification, I feel your pain, I lost all confidence in my local dealer in Aberdeen so I ended up selling the car in the end as it was getting to be a hard luck story each visit! I had a few interior rattles and creaks they couldn't find and when they had things apart they were replaced incorrectly/ill fitting and one part was even damaged! Filled the relevant questionnaires in and contacted JLR CRC but to date waiting for some feedback.
Also had a Range Rover Sport for all of 2 months, similar issues that got frustrating and confidence lost so got rid.
Shame really as I love the brands!
cooperST2 said:
Overall I have lost all faith in the vehicle. That type of noise could have caused significant engine damage which a quick fix may not rectify. Not an issue I want on my hands if I intend to keep the vehicle long term.
As i may have mentioned on another thread, I also discovered the car was PDI'd at a dealer a long way away from the dealer I bought it from, some 6 months ago. Doesn't ring true with what they told me - i.e. they were PDI'ing it which caused a delay in me collecting it (and the implication that it was sat in a compound having rolled off the production line).
You don't seem to have given it much of a go.As i may have mentioned on another thread, I also discovered the car was PDI'd at a dealer a long way away from the dealer I bought it from, some 6 months ago. Doesn't ring true with what they told me - i.e. they were PDI'ing it which caused a delay in me collecting it (and the implication that it was sat in a compound having rolled off the production line).
You've had it 3 weeks. Has the dealer been offered an opportunity to look into and rectify these faults?
The noise - have you had that diagnosed? If not, how do you know it could have caused significant engine damage?
Whilst the CRA may have changed recently, I'd be surprised if you would be successful in rejecting this car based on what information you've supplied.
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