F Type lemon - consumer rights act 2015?
Discussion
eybic said:
Adam Ansel said:
Far more pertinent is that Jaguar will be hating this forum thread like crazy, it is toxifying their brand.
There will be much spitting of feathers at JLR HQ tomorrow morning.
You really think they will even know about this thread let alone care about it?There will be much spitting of feathers at JLR HQ tomorrow morning.
I used to work in support and used to monitor the forums relevant for my employer, it built a lot of good will in the customer base and didn't really cost the company any noticeably amount of money.
Good luck to the OP in getting the issues resolved.
Now I'm not a mechanic, but that sound doesn't sound like the sort of thing that is going to cause significant damage, it sounds like a slipping belt. Sounds that indicate significant damage tend to be more metallic. You should hear the noises that LadyB8's Merc makes sometimes and they aren't even "causing any damage" or at least Mercedes say they aren't.
fatboy b said:
Don't kid yourself about Audi and BMW. All mine had pretty bad quality issues. The A5 was laughable. Trim rattling and falling off. Button coatings peeling. Constantly knocking exhaust.
My Jag however, makes the Germans look and feel very sub-standard indeed.
Other way around with my A6. 7 year116k miles and no squeaks or rattles. the XF I had for 2 weeks was brand new and had a horrid creaky dash, wonky trim, etcMy Jag however, makes the Germans look and feel very sub-standard indeed.
Have you read your hand book and other docs?
States in there about you being able to exchange for refund within set time frame if unhappy.
If you email Jaguar directly they normally come back within a day or two but I question why you've not tried the dealer you got it from? Or have you tried already?
States in there about you being able to exchange for refund within set time frame if unhappy.
If you email Jaguar directly they normally come back within a day or two but I question why you've not tried the dealer you got it from? Or have you tried already?
blueg33 said:
fatboy b said:
Don't kid yourself about Audi and BMW. All mine had pretty bad quality issues. The A5 was laughable. Trim rattling and falling off. Button coatings peeling. Constantly knocking exhaust.
My Jag however, makes the Germans look and feel very sub-standard indeed.
Other way around with my A6. 7 year116k miles and no squeaks or rattles. the XF I had for 2 weeks was brand new and had a horrid creaky dash, wonky trim, etcMy Jag however, makes the Germans look and feel very sub-standard indeed.
It's amazing how willing people are to see past obvious German faults like Audi's rub-off paint and BMW's orange peel finishes.
I'm 4 Jags in and have no perceived quality issues to moan about.
I wouldn't have a German car if you paid me though.
jamieduff1981 said:
I had a Rover 620 10 years old and 188k with no squeaks or rattles.
It's amazing how willing people are to see past obvious German faults like Audi's rub-off paint and BMW's orange peel finishes.
I'm 4 Jags in and have no perceived quality issues to moan about.
I wouldn't have a German car if you paid me though.
I wish there was a like button. It's amazing how willing people are to see past obvious German faults like Audi's rub-off paint and BMW's orange peel finishes.
I'm 4 Jags in and have no perceived quality issues to moan about.
I wouldn't have a German car if you paid me though.
jamieduff1981 said:
I had a Rover 620 10 years old and 188k with no squeaks or rattles.
It's amazing how willing people are to see past obvious German faults like Audi's rub-off paint and BMW's orange peel finishes.
I'm 4 Jags in and have no perceived quality issues to moan about.
I wouldn't have a German car if you paid me though.
I agree, but some of the comments are obviously just designed to promote a reaction, and have no basis in fact.It's amazing how willing people are to see past obvious German faults like Audi's rub-off paint and BMW's orange peel finishes.
I'm 4 Jags in and have no perceived quality issues to moan about.
I wouldn't have a German car if you paid me though.
Unfortunately a lot of the threads where a particular brand is "knocked" have more than their fair share of troll contributions and armchair experts.
t400ble said:
cooperST2 said:
Overall I have lost all faith in the vehicle. That type of noise could have caused significant engine damage which a quick fix may not rectify. Not an issue I want on my hands if I intend to keep .
It's just a slipping belt. Why the over reaction?I'm a bit confused.
If I had a £60k new car with issues, the last thing I'd do is "brush off" the faults, post videos of it making a funny noise and then ask for opinions on a forum about returning it.
What about contacting the dealer ? If the results aren't acceptable contact Jaguar Customer Services.
I've owned two new Jaguars and two "Used-Approved". Three of the cars were without fault.
One had a fault of my own making. It was a ten year old XJR, the supplying dealer wasn't very helpful (not local to me) and so I contacted Jaguar Customer Services (I managed to find the phone number myself
).
They asked me to book the car into the local dealership and they paid for the fault to be fixed.
If I had a £60k new car with issues, the last thing I'd do is "brush off" the faults, post videos of it making a funny noise and then ask for opinions on a forum about returning it.
What about contacting the dealer ? If the results aren't acceptable contact Jaguar Customer Services.
I've owned two new Jaguars and two "Used-Approved". Three of the cars were without fault.
One had a fault of my own making. It was a ten year old XJR, the supplying dealer wasn't very helpful (not local to me) and so I contacted Jaguar Customer Services (I managed to find the phone number myself
).They asked me to book the car into the local dealership and they paid for the fault to be fixed.
volvos60s60 said:
Sounds to me like a case of Buyer's Remorse. I don't really think the OP wants the issues resolved, he simply has changed his mind & feels that there is an opportunity for a refund without suffering the drop in market value a used car brings, all IMHO of course
Agree 100%.Nobody buys a Jag and expects 100% reliability, even my supposedly bullet proof Landcruiser had major issues when I first got it (stranded on the motorway at Xmas on the way to the airport, required new gearbox at 53 miles old).
Don't kid yourself that other brands are any better as they all have odd vehicles that don't represent the marque well. I've had new audis and bmw's that have made me pull my hair out. Jags don't seem any worse tbh.
Give it to the dealer to rectify. Tell them one go and one go only. If not fixed properly you will reject the goods. That shows you are being fair and stands you better position in any subsequent legal wrangles. The dealer needs to know the score and be very clear and do it in writing to the Dealer Principal. That way they cannot escape the problem or deny at a high level that some minion didn't understand the score.
Been where you are with a different brand.. Learned a lot.
Give it to the dealer to rectify. Tell them one go and one go only. If not fixed properly you will reject the goods. That shows you are being fair and stands you better position in any subsequent legal wrangles. The dealer needs to know the score and be very clear and do it in writing to the Dealer Principal. That way they cannot escape the problem or deny at a high level that some minion didn't understand the score.
Been where you are with a different brand.. Learned a lot.
Its depressing to read the above story of patchy build quality but not surprising if you watch the video of an F type being built. Far too manual even to the point of doors being installed then removed then installed again. And British labour never has been the most careful and conscientious.
Only way to get consistent good quality here is to automate out the manual workers
Only way to get consistent good quality here is to automate out the manual workers
bordseye said:
Its depressing to read the above story of patchy build quality but not surprising if you watch the video of an F type being built. Far too manual even to the point of doors being installed then removed then installed again. And British labour never has been the most careful and conscientious.
Only way to get consistent good quality here is to automate out the manual workers
This. A low volume, up market sports car is always going to be a problem for Jaguar because they won't invest in building it properly. They've always been the same and the current owners won't change that attitude.Only way to get consistent good quality here is to automate out the manual workers
Since 2002 I've had nothing but new German cars, VW, BMW, MB and a Porsche. No serious issues with any and no problems arising out of poor build quality, which this thread seems to be founded on.
I did have a Mercedes in the early 90s, bought used, that was a crock of s
t though. It took me until a year ago to risk another.My current daily, a 530D, goes for its first service in January, 22 months old with 20K miles. It's not been near the dealer since collection and has been faultless.
When I bought the BMW I considered an XF but a little research exposed the numerous issues they'd had with brakes and suspension and general build issues so I decided against. I know some people have good ones but the problems seem to be much more widespread than other 'prestige' brands.
CoinSl0t said:
volvos60s60 said:
Sounds to me like a case of Buyer's Remorse. I don't really think the OP wants the issues resolved, he simply has changed his mind & feels that there is an opportunity for a refund without suffering the drop in market value a used car brings, all IMHO of course
Agree 100%.Nobody buys a Jag and expects 100% reliability, even my supposedly bullet proof Landcruiser had major issues when I first got it (stranded on the motorway at Xmas on the way to the airport, required new gearbox at 53 miles old).
REALIST123 said:
bordseye said:
Its depressing to read the above story of patchy build quality but not surprising if you watch the video of an F type being built. Far too manual even to the point of doors being installed then removed then installed again. And British labour never has been the most careful and conscientious.
Only way to get consistent good quality here is to automate out the manual workers
This. A low volume, up market sports car is always going to be a problem for Jaguar because they won't invest in building it properly. They've always been the same and the current owners won't change that attitude.Only way to get consistent good quality here is to automate out the manual workers
Since 2002 I've had nothing but new German cars, VW, BMW, MB and a Porsche. No serious issues with any and no problems arising out of poor build quality, which this thread seems to be founded on.
I did have a Mercedes in the early 90s, bought used, that was a crock of s
t though. It took me until a year ago to risk another.My current daily, a 530D, goes for its first service in January, 22 months old with 20K miles. It's not been near the dealer since collection and has been faultless.
When I bought the BMW I considered an XF but a little research exposed the numerous issues they'd had with brakes and suspension and general build issues so I decided against. I know some people have good ones but the problems seem to be much more widespread than other 'prestige' brands.
I've also noticed that a lot of newer BMWs have issues of panel warping near the door handles. I'm into detailing so have a keen eye, but if you catch a new BMW in the correct light conditions from the correct angle you can see warping of the door panel in that area. 99 out of 100 folks won't ever notice it but things like that bug me.
Seen it on a lot of BMWs recently
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