Jag XFR knocking noise from engine, very worrying
Discussion
XFRFred said:
Does anyone have the wording to the original version of JTB00349v2?
The v2 version doesn't seem to include my VIN number
XF (X250) 2010 to 2013 R47154 to S61361
Mine starts with SAJAC0 and is from 2009.
Thanks
Does anyone have any information on the previous version of the JTB?The v2 version doesn't seem to include my VIN number
XF (X250) 2010 to 2013 R47154 to S61361
Mine starts with SAJAC0 and is from 2009.
Thanks
thank you
webby23 said:
Where in the UK are you?
There is a Facebook page of the Jaguar Drivers Club which has over 11000 members with experts available who could help with this, the diagnosis and the repair.
Have you spoke to Chris Isle at the Jag Specialist in Doncaster?
Thanks Webby, but i'm not on Facebook. Dropped out of that a few years back. Couldn't put up with the constant pics of food, stumpy legs at a beach/pool and people self promoting their "Amazing" lives. There is a Facebook page of the Jaguar Drivers Club which has over 11000 members with experts available who could help with this, the diagnosis and the repair.
Have you spoke to Chris Isle at the Jag Specialist in Doncaster?
Unfortunately Doncaster is way up north for me, i'm down in East London.
melhookv12 said:
Put the number into Google. The first return to the search is a link to a forum with a down load to what you have asked for. HTH
https://www.google.co.uk/url?sa=t&source=web&a...
Edited by melhookv12 on Tuesday 24th January 13:01
I have another update to this ongoing issue.
After an email yesterday and a phone call today, seems like it's more than just a supercharger that could be at fault
Email from yesterday:
Good Afternoon Mr Xfrfred,
At this moment in time we are looking into the noise further to confirm whether it is definitely from the supercharger or top of the engine. Unfortunately, the supercharger has its own oil and there is no pressure within that system. To look into it, we would need to strip the supercharger which is quite a few hours work. My manager is not in the business today but I will speak to him first thing tomorrow morning when he is back and have a conclusion for you.
Phone call today
They thought it was a supercharger, but may be from the top of the engine.
During testing and moving the car into the garage, the vehicle cut out. So they are going to take out the injectors and spark plugs to look at the bores, because of the following.
i) dropped a valve
ii) Supercharger could have broken up and dropped into the bore
To say i'm annoyed is an understatement and i really had to keep my cool to not loose it on the phone to the guy.
The fact that i'm being told different things is very unprofessional and i no longer have faith in the JMD. I'm also going to be having words with Jaguar UK, as i still have a case open with them, which they wanted to close the other week! The only positive is that the investigation work has been free so far.
I'm guessing that they may have taken the supercharger off, to look at the spark plugs, realised that it wasn't necessary at the time, because i've less than the 100k miles on the clock and then buggered something up.
After an email yesterday and a phone call today, seems like it's more than just a supercharger that could be at fault
Email from yesterday:
Good Afternoon Mr Xfrfred,
At this moment in time we are looking into the noise further to confirm whether it is definitely from the supercharger or top of the engine. Unfortunately, the supercharger has its own oil and there is no pressure within that system. To look into it, we would need to strip the supercharger which is quite a few hours work. My manager is not in the business today but I will speak to him first thing tomorrow morning when he is back and have a conclusion for you.
Phone call today
They thought it was a supercharger, but may be from the top of the engine.
During testing and moving the car into the garage, the vehicle cut out. So they are going to take out the injectors and spark plugs to look at the bores, because of the following.
i) dropped a valve
ii) Supercharger could have broken up and dropped into the bore
To say i'm annoyed is an understatement and i really had to keep my cool to not loose it on the phone to the guy.
The fact that i'm being told different things is very unprofessional and i no longer have faith in the JMD. I'm also going to be having words with Jaguar UK, as i still have a case open with them, which they wanted to close the other week! The only positive is that the investigation work has been free so far.
I'm guessing that they may have taken the supercharger off, to look at the spark plugs, realised that it wasn't necessary at the time, because i've less than the 100k miles on the clock and then buggered something up.
Piersman2 said:
Supercharger broken up and dropped into the engine - bulls
t. There's nothing in a supercharger to do that, it's two long convoluted spinning rods. If bits of a supercharger had 'broken' up the supercharger wouldn't be turning and the engine would be in bits - not just making a bit of a rattle.
They haven't got a fecking clue have they. Shamefull. Are these really a jaguar main dealer?
And what's this crap about the oil got to do with anything? The supercharger , if it's still basically similar to the Eton's I swapped out on my XKR, has two main chambers. One contains the rotating vains and has no oil as that's where the air goes through, the other is where the gears are meshed to the pulley and is sealed, with a quantity of high quality gear oil injected in. You'd probably change that oil out once in a car's lifetime.
ETA again. - I'd be arranging for the car to be getting picked up and moved to a local specialist, which is maybe what the garage are hoping you will do.
Yep, unfortunately these are a JMD.t. There's nothing in a supercharger to do that, it's two long convoluted spinning rods. If bits of a supercharger had 'broken' up the supercharger wouldn't be turning and the engine would be in bits - not just making a bit of a rattle.They haven't got a fecking clue have they. Shamefull. Are these really a jaguar main dealer?
And what's this crap about the oil got to do with anything? The supercharger , if it's still basically similar to the Eton's I swapped out on my XKR, has two main chambers. One contains the rotating vains and has no oil as that's where the air goes through, the other is where the gears are meshed to the pulley and is sealed, with a quantity of high quality gear oil injected in. You'd probably change that oil out once in a car's lifetime.
ETA again. - I'd be arranging for the car to be getting picked up and moved to a local specialist, which is maybe what the garage are hoping you will do.
Edited by Piersman2 on Wednesday 25th January 15:14
Inside is engine bay is the Eaton r1900 TVS, so you're right in the sense of the two chambers. One with the blades and then the nose cone with all the gears springs etc.
Another update, this time a phone call, but I've requested an email too.
The JMD have called me to say that even though they were going to look at the top end and the supercharger, they actually went to drop the sump and looked at the bottom end.
They have carried out an oil analysis and they have found metal shards and the crank is hard to turn by hand, a quater turn each way at most It's most likely why the car cut out yesterday.
So i asked if the bottom end has gone, to which they have said yes.
They are now back on the phone to JLR to see what else can be done.
It's a good thing i'm in the office as i would have shouted blue murder at the guy.
I asked if the same technician has been working on the car and apparently they have, so all the different ideas have come from him. Not sure if he was the one that carried out the service, but this now points to a fault during the service.
The laughable part was that when i said that this must be their fault, the guy on the phone said that the engine was drained of 7.1l of oil.
Of course there is going to be the correct amount of oil, it was just serviced. However what happened during the service?
He couldn't answer that and that's why he is trying to speak to JLR.
Oh oddly enough, i was also told in that conversation that the were no noticeable signs of wear in the bores, so they must have taken the supercharger off to inspect them?
fking livid.
The JMD have called me to say that even though they were going to look at the top end and the supercharger, they actually went to drop the sump and looked at the bottom end.
They have carried out an oil analysis and they have found metal shards and the crank is hard to turn by hand, a quater turn each way at most It's most likely why the car cut out yesterday.
So i asked if the bottom end has gone, to which they have said yes.
They are now back on the phone to JLR to see what else can be done.
It's a good thing i'm in the office as i would have shouted blue murder at the guy.
I asked if the same technician has been working on the car and apparently they have, so all the different ideas have come from him. Not sure if he was the one that carried out the service, but this now points to a fault during the service.
The laughable part was that when i said that this must be their fault, the guy on the phone said that the engine was drained of 7.1l of oil.
Of course there is going to be the correct amount of oil, it was just serviced. However what happened during the service?
He couldn't answer that and that's why he is trying to speak to JLR.
Oh oddly enough, i was also told in that conversation that the were no noticeable signs of wear in the bores, so they must have taken the supercharger off to inspect them?
f
king livid. Is CAB the best place to start to obtain legal advise? What sort of legal support would i need? I'm guessing that it would need to be someone familiar with cars and the law, rather than your standard solicitor?
Jaguar UK have left me a message to say that there will be no contributions to the repairs.
What repairs they are referring to i'm not sure. But given that the car is in a worse state than when it was brought in, the JMD will now be held accountable for the negligence in their testing/investigation work and for making matters worse.
At least the car was running before, not stalling, and as mentioned in the previous post, the shell(s)/crank could have been repaired. It now sounds like there are shards of metal in the oil, possibly throughout the engine and it's going to be thousands to repair.
Jaguar UK have left me a message to say that there will be no contributions to the repairs.
What repairs they are referring to i'm not sure. But given that the car is in a worse state than when it was brought in, the JMD will now be held accountable for the negligence in their testing/investigation work and for making matters worse.
At least the car was running before, not stalling, and as mentioned in the previous post, the shell(s)/crank could have been repaired. It now sounds like there are shards of metal in the oil, possibly throughout the engine and it's going to be thousands to repair.
Just had a phone call from Jag UK.
They've just told me that they will not contribute to the repair bill. I inquired as to what they meant by this, the JMD are saying that a new engine is needed.
Jag UK will not contribute because of the age of the car, even though the JMD were negligent.
So I've requested the cost of a new engine (guessing it's £10,000 plus). And i have to take this up with the JMD.
I'm waiting to hear back from the JMD to see what they offer to resolve this, but it's seems like it's going to be a legal matter now.
They've just told me that they will not contribute to the repair bill. I inquired as to what they meant by this, the JMD are saying that a new engine is needed.
Jag UK will not contribute because of the age of the car, even though the JMD were negligent.
So I've requested the cost of a new engine (guessing it's £10,000 plus). And i have to take this up with the JMD.
I'm waiting to hear back from the JMD to see what they offer to resolve this, but it's seems like it's going to be a legal matter now.
I have 30mins of legal consultation with my insurance company, and anything further at a discounted rate.
The manager has sent me an email asking for everything i have, and I've replied with my action log of events. They also asked if i have one of their courtesy cars.
Going over the notes, the JMD really didn't have a clue in what they were doing. And I've asked them on a number of occasions to check the oil before anything else has been done.
Will give it a few hours and then chase the manager to see what going on.
The manager has sent me an email asking for everything i have, and I've replied with my action log of events. They also asked if i have one of their courtesy cars.
Going over the notes, the JMD really didn't have a clue in what they were doing. And I've asked them on a number of occasions to check the oil before anything else has been done.
Will give it a few hours and then chase the manager to see what going on.
Good news is that i now have a courtesy car, bad news is that i'm not in my car.
Not going to count my chickens before they hatch, but i think that this may turn out alright.
I've spoken with the manager and he's been in constant contact with me. I was actually going to catch up with him later today to find out how things are panning out.
Will update again soon.
Not going to count my chickens before they hatch, but i think that this may turn out alright.
I've spoken with the manager and he's been in constant contact with me. I was actually going to catch up with him later today to find out how things are panning out.
Will update again soon.
Edited by XFRFred on Monday 6th February 16:10
As mentioned before, JMD requested a new engine from Jaguar Landrover UK, they also requested a contribution, which JLR UK declined due to the age of the car.
The JMD manager has confirmed to me that a new engine is needed and one has been ordered.
They have agreed (without me having to get legal), to fit a new engine, free of charge to me.
However the supercharger will be reused on the new engine. The old engine will be sent off, as part of an exchange? I can only guess it's a practice that a carpart seller would do.
The new engine will come with a new water pump, oil pump and filter, however all other parts will be moved over.
I felt that with the engine out i should replace the spark plugs, which are normally good for 100K miles (mine have covered 77K miles) and serpentine belts to run the pumps and AC. I'm toying with the idea of replacing the oil in the supercharger too, would this be necessary?
Whilst the engine is out of the car, would there be anything else i should renew?
Thanks
The JMD manager has confirmed to me that a new engine is needed and one has been ordered.
They have agreed (without me having to get legal), to fit a new engine, free of charge to me.
However the supercharger will be reused on the new engine. The old engine will be sent off, as part of an exchange? I can only guess it's a practice that a carpart seller would do.
The new engine will come with a new water pump, oil pump and filter, however all other parts will be moved over.
I felt that with the engine out i should replace the spark plugs, which are normally good for 100K miles (mine have covered 77K miles) and serpentine belts to run the pumps and AC. I'm toying with the idea of replacing the oil in the supercharger too, would this be necessary?
Whilst the engine is out of the car, would there be anything else i should renew?
Thanks
I've got her back and she brilliant. Taking it steady for now, as the new engine has only done about 200 miles since being installed. But i've missed that growl.
So the JMD have installed a new engine, plugs, belt and sorted the washer sensor level and thrown in an MOT all for free. I've also had the e-diff motor replaced at the back, although i had to pay for the part, but thankfully not the labour.
They have also carried out the fuel flap flange J059? Was not aware of this, but it could have been a safety risk.
And they have also carried out the supercharger isolation spring for free, under JTB00349v2, which JLR told me wasn't applicable to my car.
So i'm going to slowly rack up the next 1000+ miles and then take her back in for an oil change, then see what she's like on the open moorlands. All in all, mechanically, i'm happy and they made good on the incident.
They will now carry out an investigation to find out what went wrong and then come back to me.
My only issue now, is that there are dink marks on each side of the car. All the same height, on the front and rear n/s and o/s doors.
So i've taken some pictures and sent this over to the manager. I'm not sure that these can be touched up, and may need a respray.
So the JMD have installed a new engine, plugs, belt and sorted the washer sensor level and thrown in an MOT all for free. I've also had the e-diff motor replaced at the back, although i had to pay for the part, but thankfully not the labour.
They have also carried out the fuel flap flange J059? Was not aware of this, but it could have been a safety risk.
And they have also carried out the supercharger isolation spring for free, under JTB00349v2, which JLR told me wasn't applicable to my car.
So i'm going to slowly rack up the next 1000+ miles and then take her back in for an oil change, then see what she's like on the open moorlands. All in all, mechanically, i'm happy and they made good on the incident.
They will now carry out an investigation to find out what went wrong and then come back to me.
My only issue now, is that there are dink marks on each side of the car. All the same height, on the front and rear n/s and o/s doors.
So i've taken some pictures and sent this over to the manager. I'm not sure that these can be touched up, and may need a respray.
MrJingles705 said:
Youch... ok, smart repair if you are lucky, but if not, whole panel..... most like latter.
From my conversation with the manger, seems like it will be the whole panels, as all four doors are showing damage and a front wingSo once the quote has been received (formality i guess), they will take it back in for a repair.
Cannot fecking believe it.
On the way home tonight, "Restricted Performance" popped up and then the car sounded a bit blurgh. Which then started to turn into a misfire sound.
Managed to get it pulled over into a side street and let it sit for a bit.
On starting the car again, after 20mins, still had the RP message and lots of white smoke out the back, lumpy as hell, stinks of petrol and likes to cut out.
When starting the car, it doesn't start straight away, like it was starved of petrol.
Any ideas?
JMD have been emailed, expecting a call first thing tomorrow.
Not happy.
On the way home tonight, "Restricted Performance" popped up and then the car sounded a bit blurgh. Which then started to turn into a misfire sound.
Managed to get it pulled over into a side street and let it sit for a bit.
On starting the car again, after 20mins, still had the RP message and lots of white smoke out the back, lumpy as hell, stinks of petrol and likes to cut out.
When starting the car, it doesn't start straight away, like it was starved of petrol.
Any ideas?
JMD have been emailed, expecting a call first thing tomorrow.
Not happy.
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