2005 Golf - RUSTING ARCHES - Claiming on Corrosion Warranty

[matts4]

If you take a look at my reply 7 post s down on this page, thats how I sorted mine.

[Irish_Stu]

I had no luck in getting them to cover the whole cost of my repair approximately two months ago. The best they would do was 75%, disappointing but better than nothing...

[tanderson001]

Ok thanks, i'll have another read through and hopefully they will be willing to cover more than 50%, i'll update this after!

[tanderson001]

So they got back to me, adamant that because its not covered by the corrosion warranty and it is classed as a mechanical problem (covered for 3 years) they will still only cover 50% as a goodwill offer.

I'm going to see if there are some cheaper solutions out there than £450, as I'm planning on selling this next summer

[matts4]

Seems like a load of old rubbish to me.
Since when has a body panel been mechanical? Just how many moving parts does it have? LOL

[tanderson001]

Apparently the liner moves?! Certainly wont be buying VW again, up until this point they have been great, but this has really browned me off!

[tanderson001]

This along with my alloys lacquer peeling again, after having all 4 wheels replaced a year into ownership, now they are looking pretty shabby... sigh

[matts4]

The liner moves due to the sponge type holder inside the top of the wheel arch taking on water, then the liner rubs the wheel arch and it rots.
Its a design fault. Full stop.

Loads of others are getting it paid fully. Just a quick google search throws this http://uk-mkivs.net/forums/p/511959/3549926.aspx

[tanderson001]

Hmmm, thanks for that, it seems very common! annoying that when I go to VW Cambridge they say its only 50%, yet just a couple of months ago someone else goes there with the same problem they get 100%, no questions. Ive asked them to explain....

[the-photographer]

tanderson001 said:

Hmmm, thanks for that, it seems very common! annoying that when I go to VW Cambridge they say its only 50%, yet just a couple of months ago someone else goes there with the same problem they get 100%, no questions. Ive asked them to explain....

Try the Sawston branch.

[the-photographer]

matts4 said:

The liner moves due to the sponge type holder inside the top of the wheel arch taking on water, then the liner rubs the wheel arch and it rots.
Its a design fault. Full stop.

Loads of others are getting it paid fully. Just a quick google search throws this http://uk-mkivs.net/forums/p/511959/3549926.aspx

Everyone should think about getting the fix applied before it starts.

[tanderson001]

the-photographer said:

Try the Sawston branch.

You think a diff branch could have a diff outcome? Considering ive been speaking to someone at VW customer services directly? They said 50% is all they are willing to offer in these cases now.

[the-photographer]

tanderson001 said:

the-photographer said:

Try the Sawston branch.

You think a diff branch could have a diff outcome? Considering ive been speaking to someone at VW customer services directly? They said 50% is all they are willing to offer in these cases now.

They will have a different warranty person, however it might be the same if they both have to contact VW direct.

If you have the time, it might be worth it.

[Juicetin1]

VW are taking a hard-line approach now. Ive been to 2 dealers and to the top level of management at their head office, involving lots of protracted communication over 2 months. Bottom line....50% is the most they are offering.

[tanderson001]

Obviously alot of these cases are cropping up now, and its making a dent in their profits

[tanderson001]

As I'm most likely going to get rid of this car in the summer I don't really want to pay £450 for this, so looks like i'll be buying 2 used wings and replacing them myself, cost about £90 delivered - installation doesnt look too hard.

Edited by tanderson001 on Monday 7th October 11:42

[rb5er]

Poor poor show VW.

My mk4 has no rust at all but has plenty of other silly little problems. My experiences of all sorts of VAG cars is appalling.

[morgrp]

I believe there is a recall on a service bulletin for this problem. - I know of a couple that have been sorted at the dealers

[tanderson001]

morgrp said:

I believe there is a recall on a service bulletin for this problem. - I know of a couple that have been sorted at the dealers

Sorry for late reply, do you know if this should give me any new hope? is there anywhere i can see this bulletin, and maybe approach another dealer with it?

Thanks

[Juicetin1]

The PDF document won't get you anywhere, all the dealers have seen it and don't take any notice of it. If you are applying for a claim now you will struggle, unless you are extremely lucky, to get more than 50% contribution under goodwill. If you have a considerable service history/relationship with a particular dealer you may be lucky and they will "top up" the VW offering from 50 to 100%. This is rare though. I have the PDF if you want it.

Edited by Juicetin1 on Wednesday 12th February 11:34