3 day old Golf R broken down

3 day old Golf R broken down

Author
Discussion

sumo69

2,164 posts

219 months

Thursday 14th August 2014
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Greg

Any update? Have VW given you something decent to get around in?

David

Gregmitchell

Original Poster:

1,739 posts

116 months

Thursday 14th August 2014
quotequote all
sumo69 said:
Greg

Any update? Have VW given you something decent to get around in?

David
Well they've had to take the whole dash out and now replace the heater matrix or something.... Still not got the car.... The dealership have been awful, my courtesy car is a 2013 Tsi blue motion covered in dents and scratches.... Had a moan at vw corporate who are going to offer some kind of goodwill.... Seriously lost faith in the VW brand having come from Mercedes and bmw who in my past experiences always go above and beyond. I'll keep you posted on any outcomes.

P.s. They offered another car now but it's a bit late and just more inconvenience,

Gregmitchell

Original Poster:

1,739 posts

116 months

Thursday 14th August 2014
quotequote all
Also forgot to mention I am having to chase the dealership for updates as they don't seem to give a crap to be honest.

xjay1337

15,966 posts

117 months

Thursday 14th August 2014
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I wouldn't worry... someone I know their Golf R shat a conrod at 300 miles.

fatboy b

9,492 posts

215 months

Thursday 14th August 2014
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Sounds like their cost-down programme is starting to hit the street.

dudleybloke

19,718 posts

185 months

Thursday 14th August 2014
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Iv heard of water cooled PC's before but never ecu's.

ManiacGT

537 posts

174 months

Friday 15th August 2014
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I'd go for either a software failure, or brake sensors (abs) perhaps as those faults all sound a bit brake sensor fault therefore turn everything off that's related to assisting the brakes(breaks wink).

Gregmitchell

Original Poster:

1,739 posts

116 months

Friday 15th August 2014
quotequote all
Car is back! Ecu/abs unit & heater matrix replaced..... Now the clutch release bearing is making a noise.... Hopefully that's going to go away! It was like getting the car from new again, as I'd only had it 3 days prior.

Gregmitchell

Original Poster:

1,739 posts

116 months

Wednesday 20th August 2014
quotequote all
Quick update, the ACC has stopped working, and the clutch release bearing is now making a noise.

VW corporate have said they are going to inspect the vehicle top to bottom and consider offering me a brand new car instead of a few hundred £££, I'll keep you posted.

JuniorD

8,616 posts

222 months

Wednesday 20th August 2014
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Can't you just demand your money back and get a car that is not a pile of junk?


ManiacGT

537 posts

174 months

Wednesday 20th August 2014
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If they're offering another car, all being the same, take it. Though it could simply be first year production blues like most new models have.

Soov535

35,829 posts

270 months

Wednesday 20th August 2014
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I'd be looking for a new replacement to be honest.

What a stter.

sumo69

2,164 posts

219 months

Wednesday 20th August 2014
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You should get a new car and either some money-off/refunded or some free options as compensation.

Now go and stick a REVO remap on it and see if the engine is any good before you give it back..

David

Gio G

2,945 posts

208 months

Wednesday 20th August 2014
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I would be asking for a new car. Having owned a number of VW's and soon an R, the whole dealership experience thing worries me, especially if you have an issue.. Really is a lottery from a service perspective...

Good luck with everything

G

Sheepshanks

32,531 posts

118 months

Thursday 21st August 2014
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Gio G said:
I would be asking for a new car. Having owned a number of VW's and soon an R, the whole dealership experience thing worries me, especially if you have an issue.. Really is a lottery from a service perspective...

Good luck with everything

G
Yes, they really do need to get a grip of that. And VW UK customer service who promise everything but deliver nothing.

We have a Golf in the family, but looking for another new car recently I considered VW for about 30 seconds - once bitten, twice shy.

JNW1

7,711 posts

193 months

Thursday 21st August 2014
quotequote all
Gregmitchell said:
Quick update, the ACC has stopped working, and the clutch release bearing is now making a noise.

VW corporate have said they are going to inspect the vehicle top to bottom and consider offering me a brand new car instead of a few hundred £££, I'll keep you posted.
Sounds like you've been unlucky and got a car that was started on a Friday afternoon and finished the following Monday morning! In the circumstances I'd be demanding a brand new replacement as based on the content of this thread you appear to have very solid grounds for rejecting the vehicle.

BE57 TOY

2,628 posts

146 months

Thursday 21st August 2014
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Can you get your money back and buy an S3 instead?

burwoodman

18,709 posts

245 months

Thursday 21st August 2014
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I'd try and get a new car if possible. It should be happy times, not this sort of BS.

fatboy b

9,492 posts

215 months

Friday 22nd August 2014
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ManiacGT said:
If they're offering another car, all being the same, take it. Though it could simply be first year production blues like most new models have.
It's been a helluver first year for that Golf though.

blueSL

610 posts

225 months

Friday 22nd August 2014
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Needing to take the dash out is never good news; it's big and heavy, steering wheel has to come off, so check for rattles, cosmetic damage and that wheel back on straight. I'd want a new car.