3 day old Golf R broken down
Discussion
sumo69 said:
Greg
Any update? Have VW given you something decent to get around in?
David
Well they've had to take the whole dash out and now replace the heater matrix or something.... Still not got the car.... The dealership have been awful, my courtesy car is a 2013 Tsi blue motion covered in dents and scratches.... Had a moan at vw corporate who are going to offer some kind of goodwill.... Seriously lost faith in the VW brand having come from Mercedes and bmw who in my past experiences always go above and beyond. I'll keep you posted on any outcomes.Any update? Have VW given you something decent to get around in?
David
P.s. They offered another car now but it's a bit late and just more inconvenience,
Gio G said:
I would be asking for a new car. Having owned a number of VW's and soon an R, the whole dealership experience thing worries me, especially if you have an issue.. Really is a lottery from a service perspective...
Good luck with everything
G
Yes, they really do need to get a grip of that. And VW UK customer service who promise everything but deliver nothing. Good luck with everything
G
We have a Golf in the family, but looking for another new car recently I considered VW for about 30 seconds - once bitten, twice shy.
Gregmitchell said:
Quick update, the ACC has stopped working, and the clutch release bearing is now making a noise.
VW corporate have said they are going to inspect the vehicle top to bottom and consider offering me a brand new car instead of a few hundred £££, I'll keep you posted.
Sounds like you've been unlucky and got a car that was started on a Friday afternoon and finished the following Monday morning! In the circumstances I'd be demanding a brand new replacement as based on the content of this thread you appear to have very solid grounds for rejecting the vehicle.VW corporate have said they are going to inspect the vehicle top to bottom and consider offering me a brand new car instead of a few hundred £££, I'll keep you posted.
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