AUDI Warranty !!

Author
Discussion

Adrian E

3,248 posts

176 months

Monday 17th November 2014
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Didn't see your update before I posted my warranty experience!

It's fairly major surgery to resolve the oil usage issue if it's done properly - the engine needs to be fully stripped which a lot of dealers wouldn't entertain rather than replacing with a new short motor.

It really depends whether you believe the supplying dealer will fix the problem properly or if you are in for a world of hassle if they tell you they've fixed it but it reappears at a later date....

If they've already offered to take it back at no financial penalty so you're back to where you were that's a very tempting offer if you want to back out.

Make the petrol vs diesel decision based on typical usage first - the diesels aren't free of problems, particularly if you do mainly short journeys.

silentbrown

8,832 posts

116 months

Monday 17th November 2014
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Chan61922 said:
Dealers now offering to fix the mid firing problem, and warrant it. He's also informed me the vehicle had recall work done by audi in 2012 for cam tensioner which apparently is one of the causes for excessive oil buring, does this sound right? He's willing to lower price also, yay or nay?
I'd want it in writing that they'll warrant any repairs required if oil consumption is outside manufacturers's acceptable value. Third-party warranty companies may try wriggling out of this due to either a: "fair wear or and tear" or b: "latent manufacturing defect".

http://www.autoexpress.co.uk/car-news/consumer-new...

Chan61922

Original Poster:

172 posts

114 months

Monday 17th November 2014
quotequote all
Hmmm got myself in a pickle now frown tbh if engine work was carried out if prefer a Indy or main dealer to tackle it, the dealer had his own mechanic floating about, if the work was carried out how likely is it to reappear? If definately make sure its all written out if I did go ahead with it, worrying just yesterday I was asking about oil consumption and today I've found out mine has a history of it frown

Adrian E

3,248 posts

176 months

Monday 17th November 2014
quotequote all
If it's not a main dealer I'd defo pull out given the option. No certainty it'll be done right, or done at all. He's betting he can flog the car along without much difficulty or spend minimal money on it, but the dealer is at least accepting that he's got an issue with you to deal with and that's rare enough!

If it's been serviced at an indy in the past then Audi are highly unlikely to contribute at a later date so I'd reduce the risk and walk away, for sure

rongagin

481 posts

136 months

Monday 17th November 2014
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Ok it appears you are one of the unlucky ones with the high usage of oil. But luckily the dealer is acknowledging the problem exists (it can be difficult to prove) so as above if not a main dealer repair which is basically a new engine, then take your money back and be glad it has worked out ok.
The temptation for the dealer will be to try some 'bodge' like higher viscosity oil or additives.

Chan61922

Original Poster:

172 posts

114 months

Monday 17th November 2014
quotequote all
Update, phone the Indy up initially, found out misfiring and burning oil, informed dealer who said he'll find out the Indys diagnosis and rectify fault. Just phoned dealer and he's told me the Indy told him it was just a engine management light on and contaminated spark plug and not burning oil. So I've again contacted the Indy who said that's correct but it's still burning oil, and the contaminated plug is more than likely due to engine burning the oil, however requires further investigation as the owner at the time didn't have it done. Indy also informed me the phone cut off while speaking to dealer so he could fully explain the situation, he then tried contacting dealer who was engaged. So again I've phoned dealer up said I'm not happy about this, he's told me his mechanic is doing work on the car now to investigate further, I've said i don't know if I want the car anymore so please don't start any work on my accord, he's said either way it needs doing I can't sell a car with such fault on. So conclusion is he'll get back to me at the end of the day now, I've asked about warranty on the work and he said 3 months standard, 1/2/3 years at a cost think 250/300 a year. I've 90% made my mind up that I don't want it, what do you guys think? Can't Beleive I've landed myself in this mess frown

Adrian E

3,248 posts

176 months

Monday 17th November 2014
quotequote all
A cheap 'warranty' isn't worth the paper it's printed on. Stick to your guns if he's offered a refund ,then arrange to collect it!

Chan61922

Original Poster:

172 posts

114 months

Monday 17th November 2014
quotequote all
Success dealers been a gent and said he will refund me in full as I don't feel happy with car! His mechanic reckons it's burning oil but no more than usual and he reckons it was all down to a faulty plug, so he won't be carrying out any further work. think I'll pass on it, dealers a top bloke though, played fair smile back in the market again now, getting sick of searching lol got max budget 13k any suggestions wanted a coupe or cab

Driver101

14,376 posts

121 months

Monday 17th November 2014
quotequote all
Good result that you've got a refund without much issue.

It sounds as if there is an issue with that car quite clearly. Soon someone else will have to deal with the trouble.

Chan61922

Original Poster:

172 posts

114 months

Monday 17th November 2014
quotequote all
Crazy- this post started As a warranty question, then turned into oil consumption, and ended up me finding out the car I purchased was indeed a oil burner, and now it's going back to the forecourt frown definately the shortest time I've owned a car, only had it since Saturday lol did look tasty sitting on the drive though frown glad I found out when I did though could of potentially been a money pit

SteBrown91

2,385 posts

129 months

Monday 17th November 2014
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Chan61922 said:
Crazy- this post started As a warranty question, then turned into oil consumption, and ended up me finding out the car I purchased was indeed a oil burner, and now it's going back to the forecourt frown definately the shortest time I've owned a car, only had it since Saturday lol did look tasty sitting on the drive though frown glad I found out when I did though could of potentially been a money pit
Lesson learnt. Now you know why Audi main dealers charge 2k or so more for approved cars. Desirable cars at Indy's are a risk. All the best cars get snapped up buy main dealers before the trade get a chance, so whats left can potentially be a lottery.

Chan61922

Original Poster:

172 posts

114 months

Monday 17th November 2014
quotequote all
Yeah definately, just feel sorry for the poor sod who will end up buying this car, not a lot of people do a lot of reaserch prior to buying, to them a simple hpi check is enough. Visited a audi specialist near me earlier, called fountain audi in the slough, Iver area- he also told me they generally keep away from the 2.0t unless it's a newer model, and backed up with mainly audi history- left Him my details and told him tell me know if a decent diesel pops up, so fingers crossed

Adrian E

3,248 posts

176 months

Monday 17th November 2014
quotequote all
That'll be Dr G on here if he was relatively youthful (compared to me as a child of the early 70s!)


rongagin

481 posts

136 months

Monday 17th November 2014
quotequote all
Glad it worked out for you.
If you are after a diesel, go for the Common Rail if you can.
But as has been said the tfsi petrols are good engines, a shame you got a bad one as I'm sure you would have really liked the car.

Chan61922

Original Poster:

172 posts

114 months

Tuesday 18th November 2014
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Why is it the 2.0tfsi engine in the a4/a5 seem to be notorious for high oil consumption and a3/tt/golfs don't seem to suffer? Surely they use the same engine in them? Tbh the 2.0t a5 seemed the most appealing to my needs, 3.0 tdi would be lovely but I don't think I do enough miles to justify having a big diesel. Seen a nice golf gtd 170 59 reg at car giant the other day, but again not sure if it would be suited to me frown

Adrian E

3,248 posts

176 months

Tuesday 18th November 2014
quotequote all
Will be different engine codes with subtle differences to take account of longitudinal vs transverse mounting. Clearly different internals somewhere

Worth looking at a5oc forum to see if you can pin down when Audi fixed the oil consumption problem as you might find a different engine code isn't suffering the same symptoms. You may also find one offered for sale with details of engine fix given that can be traced back through forum posts smile

Adrian E

3,248 posts

176 months

Tuesday 18th November 2014
quotequote all
Will be different engine codes with subtle differences to take account of longitudinal vs transverse mounting. Clearly different internals somewhere

Worth looking at a5oc forum to see if you can pin down when Audi fixed the oil consumption problem as you might find a different engine code isn't suffering the same symptoms. You may also find one offered for sale with details of engine fix given that can be traced back through forum posts smile

Chan61922

Original Poster:

172 posts

114 months

Tuesday 18th November 2014
quotequote all
I'm assuming the newer facelift models will probaly suffer less, as it seems the 57-10/11 reg's seem to experience probs, don't think my budget will get me a nice facelift model as I have a Max of 13k to spend and I dont like the idea of financing anything so that's out the question. Have another car but dont particularly want to part ex it. Seems unlike audi that they haven't pin pointed the problem and addressed it by doing recall work, I'm assuming even they can't suss out what's causing the problem, probably a decent Indy would have a better idea. Think I'm going to steer clear of the 2.0t tbh, I've toyed with the idea of a tt but it's abit small for my liking


BTW dealer has refunded me wink haven't seen the funds clear in my account yet though

Adrian E

3,248 posts

176 months

Tuesday 18th November 2014
quotequote all
Good news on refund smile

Audi here and across Europe in general seem extremely reluctant to do anything proactive on anything. Keyless entry/ obd coding new keys to drive away in someone else's car, oil consumption, water pumps etc etc have all been either ignored or done on a piecemeal basis. Only thing I can recall them ever doing proactively and only after many, many faulty vehicles was the coil pack recall a few years back

Chan61922

Original Poster:

172 posts

114 months

Tuesday 18th November 2014
quotequote all
Yeah I've been reading up on various posts lately seems audi try and avoid most repairs even on warranty work they try to dodge most jobs- seems very unprofessional for such a big company. They must be doing something right for people to keep going back to them, perhaps it's just a fashion statement with most people, either that or great finance deals lol Seems a lot of companies are getting like this now even bmw are going slighty down hill, and they defo not building solid cars like they used to, lots of cheap components. Only company I can truly say are keeping consistent are probably Mercedes. Don't think I'm old enough for a Merc yet lol