Golf R Warranty Help Please

Golf R Warranty Help Please

Author
Discussion

Andy OH

1,903 posts

249 months

Sunday 23rd November 2014
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The OP is rather quiet on this thread. A few things don't seem to add up here scratchchin

n4aat

457 posts

211 months

Sunday 23rd November 2014
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My mate has a car!? Just come clean sonny.

AGK

1,601 posts

154 months

Sunday 23rd November 2014
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Here's my thoughts...but feel free to tell me I'm wrong and that this is all just a big coincidence.


Mr X bought Golf R.

Mr X allowed his car to be used as the APR development car.

It was running well, even done some runs at Crail on the Revo day. (You can see videos of this car racing Bradley Allans R8).

Turbo died.

MR X had his ECU flashed back to standard.

VW said we can tell that the ECU has been flashed therefore warranty void.



Oh and to top it off I notice you're friends with Mr X on Facebook.


Am I right?

ubbs

648 posts

216 months

Sunday 23rd November 2014
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I'd say VW and audi for that matter are super vigilant for denying warranty claims at the moment my car went in with a fault on the haldex (only running fwd, with 340ps quite interesting!) the dealership was asking if had software on the car (standard) head techie said we have to pull the ecu on these to see if it's been tampered with before audi will pay for any driveline claims, best of luck op
Ubbs

ubbs

648 posts

216 months

Sunday 23rd November 2014
quotequote all
I'd say VW and audi for that matter are super vigilant for denying warranty claims at the moment my car went in with a fault on the haldex (only running fwd, with 340ps quite interesting!) the dealership was asking if had software on the car (standard) head techie said we have to pull the ecu on these to see if it's been tampered with before audi will pay for any driveline claims, best of luck op
Ubbs

ubbs

648 posts

216 months

Sunday 23rd November 2014
quotequote all
I'd say VW and audi for that matter are super vigilant for denying warranty claims at the moment my car went in with a fault on the haldex (only running fwd, with 340ps quite interesting!) the dealership was asking if had software on the car (standard) head techie said we have to pull the ecu on these to see if it's been tampered with before audi will pay for any driveline claims, best of luck op
Ubbs

Charlie1986

2,016 posts

134 months

Sunday 23rd November 2014
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Car was re mapped and vw found out. Now op's friend is unhappy that vw won't help when his friend had broke the contract.

That's my 2p

va1o

16,029 posts

206 months

Sunday 23rd November 2014
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Need to know more about the history really, i.e. who had it before. Could it have been a development/ press car of some kind which ended up surplus to requirements hence it was moved on? Or damaged prior to delivery and repaired from bits from a written off remapped car? All sorts of possible explanations (but obviously OPs friend having it remapped themselves would seem the most plausible).

Pentoman

4,814 posts

262 months

Sunday 23rd November 2014
quotequote all
AGK said:
Here's my thoughts...but feel free to tell me I'm wrong and that this is all just a big coincidence.


Mr X bought Golf R.

Mr X allowed his car to be used as the APR development car.

It was running well, even done some runs at Crail on the Revo day. (You can see videos of this car racing Bradley Allans R8).

Turbo died.

MR X had his ECU flashed back to standard.

VW said we can tell that the ECU has been flashed therefore warranty void.



Oh and to top it off I notice you're friends with Mr X on Facebook.


Am I right?
It wouldn't be first time someone tried it on but my question is... How do you know this stuff?

silentbrown

8,793 posts

115 months

Sunday 23rd November 2014
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SMB said:
you're misreading , i mean the owner will need to prove it!, not VW
No. Assuming it's under 6 months since car was bought, SOGA says that SELLER must prove that the fault was NOT present at time of sale. After 6 months, burden of proof shifts to buyer.

So, if the 'fault' is the TD1 flag, the selling dealer has to prove that the car has been tampered with. Maybe they can prove that the flag was clear in any pre-delivery checks - or hope to find some evidence on social media/PH/forums.

As for help from finance company, tread carefully: If "their" car (NOT his!) has been modified then his troubles are only beginning. http://www.pistonheads.com/gassing/topic.asp?h=1&a...



Edited by silentbrown on Sunday 23 November 21:36

SMB

1,513 posts

265 months

Sunday 23rd November 2014
quotequote all
silentbrown said:
SMB said:
you're misreading , i mean the owner will need to prove it!, not VW
No. Assuming it's under 6 months since car was bought, SOGA says that SELLER must prove that the fault was NOT present at time of sale. After 6 months, burden of proof shifts to buyer.

So, if the 'fault' is the TD1 flag, the selling dealer has to prove that the car has been tampered with. Maybe they can prove that the flag was clear in any pre-delivery checks - or hope to find some evidence on social media/PH/forums.

As for help from finance company, tread carefully: If your friend *has* mapped their car (NOT his!) then his troubles are only beginning. http://www.pistonheads.com/gassing/topic.asp?h=1&a...
The td1 is the code listed, vw will have details logged of why the code is set, they will trot out an expert to recite this if required, to all intents they have proven it has been tampered with, which is in breach of the warranty contract. If the op did indeed not tamper, he has to go back to the supplying dealer, but the lack of an op now suggests we haven't got the whole story.

silentbrown

8,793 posts

115 months

Sunday 23rd November 2014
quotequote all
SMB said:
vw will have details logged of why the code is set.
But that's really not important: SOGA says the seller must prove that the car was not faulty (i.e. not mapped, no TF1 flag) when it was sold.

SMB

1,513 posts

265 months

Sunday 23rd November 2014
quotequote all
silentbrown said:
SMB said:
vw will have details logged of why the code is set.
But that's really not important: SOGA says the seller must prove that the car was not faulty (i.e. not mapped, no TF1 flag) when it was sold.
It's not 100% clear from the op but the implication is it was a new (40mile old car) . dealer will have a pdi report that they will use for that. Vw do not supply mapped cars.

Soga will not for example protect you if you chose to rewire a kettle and it subsequently fails because you modified it to boil quicker. it's just likely to be instantly visible you retired it. You have changed / modified what was supplied, in this case the only reason to do so is to push the product beyond its warranted design,

You may get some headway claiming its in here to in the design, but you would almost certainly need a full independent engineers survey, and threaten to go legal.

silentbrown

8,793 posts

115 months

Sunday 23rd November 2014
quotequote all
SMB said:
Dealer will have a pdi report that they will use for that. VW do not supply mapped cars.
I'd certainly hope not. But is TD1 state properly logged in the PDI docs for used cars? (assuming that's what it was - 40 miles doesn't sound exactly 'new' to me.)

Either way, this sounds extremely fishy. But it wouldn't be the first time someone's come a cropper modifying a car they don't actually own.






AJB88

12,269 posts

170 months

Sunday 23rd November 2014
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TD1 docs I had said all cars taken in need to be tested for modifications and a visual inspection.. the TD1 can be reset by a dealer if they are selling the car on by re flashing STOCK software over the top.

AGK

1,601 posts

154 months

Sunday 23rd November 2014
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Pentoman said:
It wouldn't be first time someone tried it on but my question is... How do you know this stuff?
Scotland is small.

Strangely the car linked to the OP's friend has had all its times removed from the Crail Raceway site - something which would tie the APR modified car to his name. (APR youtube channel post video and time of Golf > Golf time was on Crail site under the name of Mr X who is now telling VW that his car wasn't modified.)

I have the page bookmarked although it now loads with SQL errors but the times are still present. If you look up the run of the R8's run from the APR video it currently shows as running alone.


Either the OP is being economic with the truth or his friend has missed out a rather large chunk of the story when giving him the details.

RS Grant

1,416 posts

232 months

Monday 24th November 2014
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AGK said:
Scotland is small.

Strangely the car linked to the OP's friend has had all its times removed from the Crail Raceway site - something which would tie the APR modified car to his name. (APR youtube channel post video and time of Golf > Golf time was on Crail site under the name of Mr X who is now telling VW that his car wasn't modified.)

I have the page bookmarked although it now loads with SQL errors but the times are still present. If you look up the run of the R8's run from the APR video it currently shows as running alone.

Either the OP is being economic with the truth or his friend has missed out a rather large chunk of the story when giving him the details.
12.21@113.9 is quite impressive, but not at the expense of the warranty. eek

...alternative option; he's making this thread to show how innocent he has been, inferring that whatever TD1 witchcraft must have happened within the delivery miles to 40 mile period. Possibly sharing the link as part of his defence? Although, with the comments, that plan has suffered quite a large setback. laugh


Cheers,
Grant

anonymous-user

53 months

Monday 24th November 2014
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might be something to do with apr saying the map, and then unmap, is undetectable by the dealer..

SMB

1,513 posts

265 months

Monday 24th November 2014
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silentbrown said:
I'd certainly hope not. But is TD1 state properly logged in the PDI docs for used cars? (assuming that's what it was - 40 miles doesn't sound exactly 'new' to me.)

Either way, this sounds extremely fishy. But it wouldn't be the first time someone's come a cropper modifying a car they don't actually own.


Part of the used car check is a summary of the diagnostics copied off the car and stored. As a buyer you don't normally get this just the report, if you ask , the dealer can give you the print out. I did when I got my last car. Td1 status cannot be removed by the dealer so one assumes once flagged the status stays for the life of the car, with potential impact to trade in etc.

As for mileage, now cars may come with upto 15 miles on the clock, if it was a lease car, extra delivery miles to end user could easily take it to 40.

Edited by SMB on Monday 24th November 08:40

silentbrown

8,793 posts

115 months

Monday 24th November 2014
quotequote all
AJB88 said:
TD1 can be reset by a dealer if they are selling the car on by re flashing STOCK software over the top.
SMB said:
Td1 status cannot be removed by the dealer so one assumes once flagged the status stays for the life of the car, with potential impact to trade in etc.
Now I'm confused....