New TT delivered, catalogue of woes...

[thecleverbit]

So, after an excited wait, I took delivery of my TT S Line Quattro on Tuesday. Since then I've done a few long trips to help run it in and get to know the car, so in 23 hours of driving its travelled 701 miles. My first impressions were great but I am finding many problems now which are really spoiling things for me...

The good, first of all. The car is smooth, powerful and comfy on a long trip. The B&O sound system is great (when working, see the bad points!). The dealer, Bristol Audi have been typical salesmen but professional , but the car was delivered looking fab.

I've been let down by the performance of the car though...

The bad follows below, can anyone else tell me if they have seen any of these issues on their car and if so, how it was fixed? The dealer wants the car in for at least a week for diagnostics and while I understand, I'm unhappy that after 4 days im going to be in a boring A3 diesel while paying the lease cost of a TT! The dealer has asked for time to fix the issues but I'm hopping mad that there are so many with a product that should have been tested prior to delivery and launch, not thrust onto the paying public. At the moment I have agreed to let them see if they can fix the issues but I feel like I should be able to return the car, either to back out of the lease or for a better or equivalent model.

When driving Play playlist, song playing, take call. When you end the call, the car forgets what you're playing, selects same track (a random selection which isn't even alphabetically first in the song list!) and crashes entertainment system. Song not playing and can't change any settings, no sound coming out Begins 1:58pm eventually fixes self 4 minute later. Evident by loading icon in top right of display. I've supplied screenshots of this, to the dealer, dealer cannot see an error code when running diagnostics.

Entertainment system crashes when you start the car sometimes, phone connected and music playing, an error message saying no media available, which is very confusing as the music is playing. Can resolve by stopping car, reboot phone and reconnect.

Intermittently Phone can't call out, car dials then puts people on hold and you can't retrieve the call, have seen this with 3 different phones on different networks.

doors won't close without serious slamming. This has been realigned but shouldn't have been set up poorly to begin with. My poor old mother had to ask me to get out and close hers for her, she's 60 but no weakling and couldn't get the door to close.

spoiler pops up at will and gets stuck up. When driving at 30mph in town the spoiler comes up randomly and then won't go down, you can hold the button, tap the button or stop the car, get out come back and start up again, it's just up and that's that. You get a clicking sound when you try and put it down. Dealer has seen the fault but can't see any error code

iPhone calls crashing, phone calls not being accepted, can end up with same person on hold as well as on the phone if call drops. You can call them back but can't fully end the first call. Calls fail inexplicably on any network, tested with O2, EE and Vodafone.

car refuses to go anywhere as it thinks I'm not wearing the seatbelt. Even when I am!

Fuel economy woeful, using the "Efficiency" mode averaging 30mpg/37mpg on long runs with cruise on along the M4 at 70mph Expecting at least 10mpg more than this. This is a MAJOR issue for me as I chose the TT over the Cayman on its balance between fun and usability. I had better long run economy from a 15 year old Boxster 3.2s.

Google maps does not work - some 3d maps however 90% of the time not working

Car sim reception unusable , Audi connect often fails to load pages.sim is linked to my EE account and the EE iPhone has full 4G reception and full 3G reception if you disable 4g

Can't use Audi connect. Via voice- its intermittent. Can't select from locations such as fuel to select a navigation destination when searching with voice, useless!

[Oi U]

Sounds like a good candidate for rejection if they can't fix within a reasonable timescale.

[RammyMP]

Auto Express were having bother with their TT also, they sent it back!

[andrewparker]

Re. the MPG, I think you were probably being unrealistic expecting 45+mpg from the 2.0L TFSI. It just doesn't happen. It should improve though - the car still has relatively few miles and temperatures at the moment are far from optimal for good MPG.

[RammyMP]

I can't find it on their web site, I'll see if I can find the magazine...

Edited by RammyMP on Saturday 21st February 15:40

[RammyMP]

[thecleverbit]

Thanks Rammy, that's really helpful... Will show that to Bristol Audi when my car goes in on Monday.

[zeduffman]

You want 47mpg??? I think you've bought completely the wrong car if you're that arsed about fuel economy.

Everything else except the doors sounds like a software issue. Give them a chance. You're not the only one though.

[Chippo1]

Audi have not so long ago been taken to task by the ASA for using Wildly optimistic mpg claims in UK advertising , reality being in the region of 30 % down on the claimed , whereas the norm in the car industry is usually 10 to 15% down on claims by manufacturers. Did you believe the advertising blurb. Best I get from my A4 tdi is 46.3 mpg against claims of 64.

[Crafty_]

Just about what I expect from modern cars to be honest. They are being crammed full of over complication and tech that doesn't work properly, in order to do so the manufacturers are skimping on good engineering.

I'd be talking to Audi customer service and the lease/finance company, if they can't fix (which would appear to be the case) they need to come up with a solution.

The problem is it doesn't sound like a build quality issue, so would another car be any better ? if its a software issue they could all suffer from it..

[Rich_W]

I guess that's the price to pay if you want to be an early adopter (or just the type who likes to lord it over the neighbours)

All new models have problems that will get sorted in the first 3-6 months. That's when you decide to buy the car.

[silentbrown]

Spoiler and door fit aside, it does sound like 90% of the problem is in the MMI/phone interface area. Annoying, but you'd struggle to reject a car on that alone.

As for MPG I'd be amazed if you averaged much better than 35. Official Fuel Consumption figures are just a game that car manufacturers have to play. The problem seems to be that Audi are better at playing it than others...

[silentbrown]

One other thing re. MPG : Given the number of electrical gremlins you have, I wouldn't for a moment trust the on-board computer MPG readout. It could be using US gallons for all you know.

Measure brim to brim over a full tank of fuel, in the old-fashioned way.

[thecleverbit]

I agree, it's overcomplicated! Working as I do within IT I know that these issues are likely to be software and won't be fixed quickly, it might take 6-9 months to be free of 80% of them but I expect niggles to continue for a long time. Hence why I'm going to be aiming to return the car to Audi and get the finance cancelled.

On MPG, I've done brim to brim tests... Over the last year I have done trips to my parents place in 5 different cars, these have been a mix of my own and hire cars I have had for various reasons. The trip is 208 miles and usually takes just over 3:45mins. In a 51 plate Boxster S 3.2, averaged 38, Jaguar XF 3.0D 50's, Toyota Auris (yuk) 56, Audi S3 track car (modded and remapped) 35, 2015 TT 37...

I honestly expected better of the TT!

I've done other similar runs and I'm comparing to my 15 year old S3, which is actually getting better economy on average than the TT. I know this because while it was in order I was between cars and have been using the track toy as a daily drive. I didn't fully believe the marketing but when I saw 57mpg quoted for the TT I expected high 40's maybe low 50's on a good day. High 30's when using an efficency mode doing a constant speed on a long run is just a joke!!

Edited by thecleverbit on Sunday 22 February 09:14

[Turbodiesel1976]

Sounds like you have had regrets about ordering the car and are coming up with any pedantic issue you can think of to get out of it, doors won't close, mpg not good enough, plus the mmi issues which don't seem to be real issues, all sounds a bit far fetched to be honest

[Sheepshanks]

I don't think there's ever been an Audi where the 'phone worked properly.

[RammyMP]

Sheepshanks said:

I don't think there's ever been an Audi where the 'phone worked properly.

In my A5 my iPhone 5s works fine with the Bluetooth and always has, but my work "my first nokia" basic none-smart phone crashes the system and locks the buttons on the steering wheel. Only happens every now and again but it is frustrating! I just divert calls to my own phone when driving in work time.

[kev b]

"Never buy the first of anything" seems to be a good maxim to adopt.

[hornetrider]

Turbodiesel1976 said:

Sounds like you have had regrets about ordering the car and are coming up with any pedantic issue you can think of to get out of it, doors won't close, mpg not good enough, plus the mmi issues which don't seem to be real issues, all sounds a bit far fetched to be honest

What a load of st. If you haven't got anything decent to contribute just ps off. This place is going down the stter

[SteBrown91]

thecleverbit said:

I agree, it's overcomplicated! Working as I do within IT I know that these issues are likely to be software and won't be fixed quickly, it might take 6-9 months to be free of 80% of them but I expect niggles to continue for a long time. Hence why I'm going to be aiming to return the car to Audi and get the finance cancelled.

On MPG, I've done brim to brim tests... Over the last year I have done trips to my parents place in 5 different cars, these have been a mix of my own and hire cars I have had for various reasons. The trip is 208 miles and usually takes just over 3:45mins. In a 51 plate Boxster S 3.2, averaged 38, Jaguar XF 3.0D 50's, Toyota Auris (yuk) 56, Audi S3 track car (modded and remapped) 35, 2015 TT 37...

I honestly expected better of the TT!

I've done other similar runs and I'm comparing to my 15 year old S3, which is actually getting better economy on average than the TT. I know this because while it was in order I was between cars and have been using the track toy as a daily drive. I didn't fully believe the marketing but when I saw 57mpg quoted for the TT I expected high 40's maybe low 50's on a good day. High 30's when using an efficency mode doing a constant speed on a long run is just a joke!!

Edited by thecleverbit on Sunday 22 February 09:14

You expected a 230 bhp 2 litre turbo to realistically do 50+mpg?

The engine is new and will take a good few thousand to bed in. However, realistically it is unlikely to do much more than low 40s in the real world.

The software will not take months and months to rectify. It is likely that if it is that bad an update is currently being written. Either that or an improved mmi system is in development to fix the issues.

You obviously don't love the car enough to want to keep it, but you need to give the dealer plenty of chance to fox the issues, otherwise you have no chance of rejecting the car.