New TT delivered, catalogue of woes...

[Rich_W]

Crafty_ said:

...My guess is the fashion will move on to Mercedes, who appear to be looking to increase their market share. Audi can they go one of two ways - either get back to the high quality of 20 or so years ago or continue to cost cut in order to maintain their profit...

Merc did it late 90s early 00s with the resultant drop in quality. They realised their mistake in time and they are better now. BMW and VW also are going through this "cut cost and sell more" thing

I don't believe MB chase sales as much these days. As you say, Audi's target was more sales than MB or BMW.

[thecleverbit]

Well, the great news is that VW Audi Finance have agreed to take the car back and cancel the deal. I have no faith in Audi and the more I read on this thread and elsewhere, the less I want to have anything to do with them.

All in all, I have felt insulted by the dealership. The Sales Management Team were no more than snakes, telling me that the problems were "features" and to be expected of the car. Laughable at best, but not funny when is your car!!

I am going to take my time finding a new car now. I need to drive for my business, I work from home a lot and will be taking a lot of trains and driving my road legal track car about until me and the OH decide what to get. I did have a giggle at the "wear a hoodie to Audi" posts, as that is precisely what I do. When you work from home, there is little point in wearing a suit when the only person who sees you all day is the DPD courier who delivers stuff from Amazon and possibly the lovely Spanish ladies at my local coffee shop!

Safe to say, I wont be buying into Audi's crap again. I initially selected the TT over and above the Cayman on a number of factors; the perceived advanced technology on the TT, the perceived better fuel economy of the Audi and the mistaken perception that Audi are a good brand. I have to say appearances can be deceiving.


Mod note: no naming and shaming please.

Edited by eybic on Monday 2nd March 15:57

[silentbrown]

Good news for you, OP. Sounds like the right outcome.

Have to say I was concerned it could end up like this, though... http://www.ttforum.co.uk/forum/viewtopic.php?f=19&...

Hope your next purchase goes smoothly and enjoy whatever non-Audi you end up in!

[thecleverbit]

Yes, I have been lucky, and for that I'm very relieved! If the car had been all fine I would have enjoyed it, and then I might never have gone toe to toe with the dealer and found out their true colours...

Now for the fun of finding something else. Porsche are trying to find me a 24 hour slot with a manual Cayman and I'm trying the Nissan 370Z as well. I might end up saying sod it and buying the Cayenne that the missus would dearly love me to get. I'm not quite that desperate yet though!!

[Mr Trophy]

As anyone at Audi (apart from Finance) came back and said anything to you?

[Sheepshanks]

thecleverbit said:

Now for the fun of finding something else. Porsche are trying to find me a 24 hour slot with a manual Cayman and I'm trying the Nissan 370Z as well. I might end up saying sod it and buying the Cayenne that the missus would dearly love me to get. I'm not quite that desperate yet though!!

Reading the customer services comments about Porsche and the OPC's on here makes me wonder why anyone ever buys one.

[andyeds1234]

Sheepshanks said:

thecleverbit said:

Now for the fun of finding something else. Porsche are trying to find me a 24 hour slot with a manual Cayman and I'm trying the Nissan 370Z as well. I might end up saying sod it and buying the Cayenne that the missus would dearly love me to get. I'm not quite that desperate yet though!!

Reading the customer services comments about Porsche and the OPC's on here makes me wonder why anyone ever buys one.

Having purchased cars from Porsche, BMW, Audi and Mercedes main dealers, IMHO, the difference in experience is simply down to the dealer itself, and has little to do with the brand.

They are all as bad, and good, as each other.
Though nearly all Mercedes dealers are provided by the same group, ending in ...stone, which makes it hard to differentiate their incompetency from Mercedes themselves.

Edited by andyeds1234 on Monday 2nd March 11:52

[thecleverbit]

Mr Trophy said:

As anyone at Audi (apart from Finance) came back and said anything to you?

Audi have called me to say they will look into the matter and sent me a form letter also. Nothing to be very happy with. I guess they have done the sums and think that spending enough on marketing will balance out any ill will. The thing is the Auto Express TT on long term test had to go back because of the same issues. The Sun had an R8 that broke down within 20 miles. Something is really wrong at Audi.

It's a shame because my OH has been looking to change her car and we had thought about the A1 and A3, but we won't be going anywhere near Audi again...

[SpikeBmth]

Have you seen this on TTforum?

""I'd planned to pick my new TT up on Wednesday. Unfortunately the salesman has just called me to say I can't pick up on Wednesday as Audi have stopped all TT pick ups until a major software update has been done. As you can imagine he was very apologetic but he couldn't even give me a new pick up date as he didn't know at this moment in time how long they need the car.""

[Crafty_]

Glad you got a good result OP, it sounds like they have acknowledged they have a(nother) major problem on their hands.

[Sheepshanks]

andyeds1234 said:

Having purchased cars from Porsche, BMW, Audi and Mercedes main dealers, IMHO, the difference in experience is simply down to the dealer itself, and has little to do with the brand.

They are all as bad, and good, as each other.

Probably one wouldn't normally include Porsche in this, but I'm sure as an Audi buyer gets pissed off and moves to Mercedes, a Mercedes buyer does the same and moves to BMW...etc. So they don't really care as, give or take, the same bunch of buyers continually circulate.

[loskie]

Good result. As you had hoped but others here doubted your persistence rightly paid off. You should never have had to feel that you should accept shoddy goods.

[IainT]

SpikeBmth said:

Have you seen this on TTforum?

""I'd planned to pick my new TT up on Wednesday. Unfortunately the salesman has just called me to say I can't pick up on Wednesday as Audi have stopped all TT pick ups until a major software update has been done. As you can imagine he was very apologetic but he couldn't even give me a new pick up date as he didn't know at this moment in time how long they need the car.""

Sounds like good news for future owners. Shame the OP had to put up with woeful service and a denial of there even being problem - the idea that they can't admit being wrong for fear of the reputational damage is daft - the denial causes far more damage then honesty.

I've had 3 Audis - still own a 61 plate A5 and 64 Plate A3 both of which have been utterly faultless. No software issue, no rattles, nothing at all to complain about barring the A3 doesn't get within sniffing distance of the MPG figures even when set to dullconomy mode.

Had an 06 TT v6 before that and it was a money pit - so many things went wrong with it the A3 on finance is cheaper to run! At no point did we have such crap service as teh OP had - our local, Macclesfield Audi, were really good - even when they couldn't diagnose an electrical gremlin they didn't try to fob us off and they didn't charge for the diagnostic work. Oddly the reset of the system seemed to fix that one!

[ilduce]

Sheepshanks said:

andyeds1234 said:

Having purchased cars from Porsche, BMW, Audi and Mercedes main dealers, IMHO, the difference in experience is simply down to the dealer itself, and has little to do with the brand.

They are all as bad, and good, as each other.

Probably one wouldn't normally include Porsche in this, but I'm sure as an Audi buyer gets pissed off and moves to Mercedes, a Mercedes buyer does the same and moves to BMW...etc. So they don't really care as, give or take, the same bunch of buyers continually circulate.

Ha! Having had a Porsche for 7 years the stories people tell, show that all of the dealers are the same: they want you to spend as much money as possible and lots of the time their £1200 annual warranty "doesn't cover that sir". The parts are made of chocolate and hope and cost a fortune to replace. I had to pay to change 90% of the front suspension by the time I'd reached 65k miles.
Now I'm with VW it's a pleasure to pay only £230 for a service instead of £800 (£500 plus all the bits they find that aren't covered by the warranty) and to be able to fit any bl00dy make of tyre or battery I want. It's as fast as a cayman, has 4wd, 4 seats and, not being a Porsche, means that visiting tradesmen don't add 15% to any bill.

[S10GTA]

Fair play OP. Well done.

[Dr G]

Brings back memories of the first TT, "oops, not quite ready yet!".

Audi very often leave their dealers in the dark. Punters often know a car is available before the sales team do and the service department dare not comment on a 'common' problem for fear of getting their backside handed to them by management. Audi's puppets have very long strings and the movements sometimes take a while to get to the bottom

[hornetrider]

SpikeBmth said:

Have you seen this on TTforum?

""I'd planned to pick my new TT up on Wednesday. Unfortunately the salesman has just called me to say I can't pick up on Wednesday as Audi have stopped all TT pick ups until a major software update has been done. As you can imagine he was very apologetic but he couldn't even give me a new pick up date as he didn't know at this moment in time how long they need the car.""

Found the thread, no-one else knows anything about it

http://www.ttforum.co.uk/forum/viewtopic.php?f=98&...

[andyeds1234]

ilduce said:

Sheepshanks said:

andyeds1234 said:

Having purchased cars from Porsche, BMW, Audi and Mercedes main dealers, IMHO, the difference in experience is simply down to the dealer itself, and has little to do with the brand.

They are all as bad, and good, as each other.

Probably one wouldn't normally include Porsche in this, but I'm sure as an Audi buyer gets pissed off and moves to Mercedes, a Mercedes buyer does the same and moves to BMW...etc. So they don't really care as, give or take, the same bunch of buyers continually circulate.

Ha! Having had a Porsche for 7 years the stories people tell, show that all of the dealers are the same: they want you to spend as much money as possible and lots of the time their £1200 annual warranty "doesn't cover that sir". The parts are made of chocolate and hope and cost a fortune to replace. I had to pay to change 90% of the front suspension by the time I'd reached 65k miles.
Now I'm with VW it's a pleasure to pay only £230 for a service instead of £800 (£500 plus all the bits they find that aren't covered by the warranty) and to be able to fit any bl00dy make of tyre or battery I want. It's as fast as a cayman, has 4wd, 4 seats and, not being a Porsche, means that visiting tradesmen don't add 15% to any bill.

All dealers are not the same, you just tend to hear about the bad ones.
VW dealers are just as capable of f**king with you, as any of the other manufacturers, and also just as capable of providing excellent service.

I'm not sure any dealer has a remedy for someone buying an expensive brand, and then being surpried it is, well, expensive.....

Edited by andyeds1234 on Tuesday 3rd March 11:20

[jith]

This is so sad considering the Audi company of old. I'm so glad I still have my 1999 A6. 135K and totally reliable. A fabulous car that I wouldn't change for anything.

J

[ilduce]

andyeds1234 said:

I'm not sure any dealer has a remedy for someone buying an expensive brand, and then being surpried it is, well, expensive.....

It's obvious you've never run or owned one or you'd understand it's not the "expense" as you put it but their continuous efforts to relieve you of your money for no other reason than they want it.
If you still can't understand, a good example in your case would be how you felt when you booked your last flight with Ryanair.