New TT delivered, catalogue of woes...
Discussion
ked TTs out there!
Yes, it was me...
I called Auto Express when I saw they had issues with their TT, a fact kindly flagged by a PH forum member :-)
I was happy with the outcome, and would say to anyone who need to get resolution with a big firm to just be absolutely firm from the very start about what you want. Stick to your guns and ask for 50% more than you expect to get. Check the law, know your rights and bombard them with emails, phone calls and mail. Take your case as high and wide in the organisation as you can. If they think you're determined, they wont wast money with litigation, they will back down.
I asked for the car to be taken back and for compensation, assistance in buying another VAG product as well as a courtesy car while this was concluded.
What I got was the car taken back, a courtesy car while they debated this, and VW Audi finance removed all traces of the lease agreement and also paid the dealer £2000 to cover their costs. Jo compensation as Audi didn't admit any fault.
So, a big yay for Denise at VW Audi finance who was a star. A big boo to Audi for not admitting the faults and a big custard pie in the face for Bristol Audi AKA Mon Motors who tried to take me for a fool and tell me the car was fine.
I actually relented in the end and got a cracking deal on a VAG product, Seat Leon FR Diesel, which costs so little to run over the 500 miles I run a week that my Boxster savings fund is growing nicely...
I called Auto Express when I saw they had issues with their TT, a fact kindly flagged by a PH forum member :-)
I was happy with the outcome, and would say to anyone who need to get resolution with a big firm to just be absolutely firm from the very start about what you want. Stick to your guns and ask for 50% more than you expect to get. Check the law, know your rights and bombard them with emails, phone calls and mail. Take your case as high and wide in the organisation as you can. If they think you're determined, they wont wast money with litigation, they will back down.
I asked for the car to be taken back and for compensation, assistance in buying another VAG product as well as a courtesy car while this was concluded.
What I got was the car taken back, a courtesy car while they debated this, and VW Audi finance removed all traces of the lease agreement and also paid the dealer £2000 to cover their costs. Jo compensation as Audi didn't admit any fault.
So, a big yay for Denise at VW Audi finance who was a star. A big boo to Audi for not admitting the faults and a big custard pie in the face for Bristol Audi AKA Mon Motors who tried to take me for a fool and tell me the car was fine.
I actually relented in the end and got a cracking deal on a VAG product, Seat Leon FR Diesel, which costs so little to run over the 500 miles I run a week that my Boxster savings fund is growing nicely...
Blimey a SEAT - talk about out of the frying pan....
This sort of stuff terrifies me! I'm running a 10yr old Merc and really should have changed it years ago. There's a thread running on one of the Merc forums from a member who bought a new C Class, comes with a tank of fuel - drove a couple of hundred miles and the engine packed up.
MB's first response was to accuse him of mis-fueling it!
This sort of stuff terrifies me! I'm running a 10yr old Merc and really should have changed it years ago. There's a thread running on one of the Merc forums from a member who bought a new C Class, comes with a tank of fuel - drove a couple of hundred miles and the engine packed up.
MB's first response was to accuse him of mis-fueling it!
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