New TT delivered, catalogue of woes...

[thecleverbit]

I do agree that I have high expectations, but I should probably mention that the dealer has been clueless so far. I think for anyone who thinks that the multimedia issues I am having are trivial, the answer would be to test drive the new TT. With the exception of opening the door or window, changing gear or steering, everything is reliant on the MMI/entertainment system. I also have had many other issues since writing the original post.

You're right to say I don't love the car, im trying to though! I've tried to look past the issues and all I find are more problems!! I am also an IT bod by trade and love new toys. The issues with the car aren't cosmetic, they are fundamental to using the car on an everyday basis. There are a number of problems with the car that aren't technology related, like the seats that creak, spoiler popping up and down on its own, the doors not closing properly, the seatbelt sensor not realising that you're wearing the belt and refusing to move the car, start stop not working and stranding me.

These concern me about the General quality of Audi and the dealer. Would a good PDI have not picked up at least a few of those issues?

I've been trawling the net for answers over the weekend, read the owners manual and tried a number of resets to try and sort the car. I have found many people with the same issues I have dating back to last year. Audi seem to be unable to fix the cars, which often find their way back and forth to Audi's national HQ and come back still not quite right.

I don't think I'm being unreasonable expecting a £40k car to work well. I don't think expecting 45mpg+ from a modern car when driven carefully and I don't have much faith in the issues being fixed given the fact that the car was delivered in a crap state and Audi can see the tech issues happening but claim the car isn't generating any error codes.

[Sheepshanks]

hornetrider said:

Turbodiesel1976 said:

Sounds like you have had regrets about ordering the car and are coming up with any pedantic issue you can think of to get out of it, doors won't close, mpg not good enough, plus the mmi issues which don't seem to be real issues, all sounds a bit far fetched to be honest

What a load of st. If you haven't got anything decent to contribute just ps off. This place is going down the stter

To be honest, the same thought occurred to me when I read the OPs OP - and indeed he's now agreed that he doesn't love the car.

[RammyMP]

Sheepshanks said:

hornetrider said:

Turbodiesel1976 said:

Sounds like you have had regrets about ordering the car and are coming up with any pedantic issue you can think of to get out of it, doors won't close, mpg not good enough, plus the mmi issues which don't seem to be real issues, all sounds a bit far fetched to be honest

What a load of st. If you haven't got anything decent to contribute just ps off. This place is going down the stter

To be honest, the same thought occurred to me when I read the OPs OP - and indeed he's now agreed that he doesn't love the car.

Agreed, but I'd be pissed off too if the car wasn't right after spending upwards of £30k.

[thecleverbit]

RammyMP said:

Sheepshanks said:

hornetrider said:

Turbodiesel1976 said:

Sounds like you have had regrets about ordering the car and are coming up with any pedantic issue you can think of to get out of it, doors won't close, mpg not good enough, plus the mmi issues which don't seem to be real issues, all sounds a bit far fetched to be honest

What a load of st. If you haven't got anything decent to contribute just ps off. This place is going down the stter

To be honest, the same thought occurred to me when I read the OPs OP - and indeed he's now agreed that he doesn't love the car.

Agreed, but I'd be pissed off too if the car wasn't right after spending upwards of £30k.

I wouldn't have ordered one unless I **loved** the car during the test drive. I collected it intending to love it. I would probably love it if it bloody worked!

[Chippo1]

I can't help thinking that this sort of thing will become more common as system take over cars , just wait for driverless , there will piles of scrap everywhere


Then is a TT not supposed to be a sort of sports car / grand tourer , why does it have all this stuff in it in the first place ! Sorry bit old school here, I still like to drive a car


Love to know exactly what the problem is with the stop start system , Audi can't sort mine out and refuse point blank to do any more and have stated they would defend any attempt to,reject the vehicle . You won't catch me in one of these triumphs of marketing over substance ever again.

[loskie]

It really is as simple as it is new and expensive so should be perfect. Why should anyone accept any less?
I think that some of the unsupportive comments are a crock of st.

[Sheepshanks]

Chippo1 said:

I can't help thinking that this sort of thing will become more common as system take over cars , just wait for driverless , there will piles of scrap everywhere

People have been saying that for years. I know someone very wealthy, he buys high-end cars but won’t buy new – he says he wants to see and test the exact car he’ll be buying, not some random example.

iPhone’s in cars must be a nightmare for car manufacturers as Apple change phones so often and software even more frequently.

[Turbodiesel1976]

hornetrider said:

What a load of st. If you haven't got anything decent to contribute just ps off. This place is going down the stter

Would you class this as a decent contribution? If so I suspect you're right about the direction this forum is taking

[Crafty_]

I think the problem is the manufacturers come up with all these gadgets, then convince the car buying public that they can't possibly live without them in order to sell their products.

The problem is all this stuff is expensive and manufacturing have a budget to meet. Corners are cut and costs reduced as much as possible. I have no doubt that manufacturers could make vehicles that are better engineered, have fewer faults but still have all the gizmos, but it'd cost too much.

The car buying public are the big losers in all of this - we get issues as per this thread or very expensive faults as the cars drop out of warranty (DSG failures for example). All the time covering high purchase/lease cost and/or depreciation.

Given that all manufacturers are heading this way its hard to see how it will ever improve.

[SpikeBmth]

the responses to your post on the TTforum, reguards the MPG should be a good idea of the results you'd expect.

The electrical problems, its your choice to decide to give Audi a chance to fix, or to reject the car.

Personally, its good advice not to buy a new model of anything, be it a car, washing machine, boiler, etc give them time to sort out the teething problems!

[IainT]

RammyMP said:

Sheepshanks said:

I don't think there's ever been an Audi where the 'phone worked properly.

In my A5 my iPhone 5s works fine with the Bluetooth and always has, but my work "my first nokia" basic none-smart phone crashes the system and locks the buttons on the steering wheel. Only happens every now and again but it is frustrating! I just divert calls to my own phone when driving in work time.

Phones work perfectly on my 2011 A5 and my wife's 2014 A3 - Android and Apple.

[thecleverbit]

So, an update.

The car is in with Audi Bristol, and I have spoken to VW Audi Finance, useful contacts are Jo Dean (head of customer service) and Denise who heads up the quality team.

Feedback through Audi finance from Bristol is a bit mixed. The dealer has been able to replicate some of the issues I sent to them. I used my iphone while stopped and parked to record the issues that it was safe to record. I cannot obviously record the start stop locking issue (where the car refuses to move) as this would constitute a driving offence of using the phone, and land me with 3 points if caught or if I posted the video, and I had no passenger when it happened.

With some of the issues, technical and mechanical, the dealer is saying these issues are a "feature" of the vehicle. Would you be happy with an unusable entertainment system, creaky seats and rattly trim in a £40k car? I have had many cars and they didn't rattle, I got my parents a Suzuki Splash from new (in old person turquoise) which I collected from the dealership for them. It cost a quarter of the TT's price and has never gone wrong, apart from mother reversing it into a shopping trolley in Tesco and damaging the thing!

I am rather tempted to upload these issues to Youtube to let the world see what Audi is happy for its vehicles to do. I have been quoted £11k to pay to reject the car, I politely said that was never going to happen. I am sticking with the position that I have lost all faith in the car, the dealer cannot diagnose the all the issues and I will be refusing the collect the vehicle on Friday. When I have video of an issue, and the dealer tries to deny there is an issue or cant find it, see a fault code or replicate it, I have no faith and am actually worried...

I do have faith in VW Audi finance and have been really happy with their help so far. My aim now is to get the finance package transferred to another car under their brand umbrella. Safe to say it wont be a TT or anything made by Audi!

[AndrewEH1]

You've only had the car a week now. Not really enough time to allow the dealer to fix the issues!

[thecleverbit]

AndrewEH1 said:

You've only had the car a week now. Not really enough time to allow the dealer to fix the issues!

You know, you have a point. However its not that simple... If you cross reference with Auto Express who have returned their Audi which went wrong and has not been fixed, and with this forum post http://www.ttforum.co.uk/forum/viewtopic.php?f=98&... where there are 3 other people with similar issues to me.

For me, that adds up to 4 cars that I am aware of with the same issues as mine, which Audi have so far been unable to fix. I know Audi WILL fix the car EVENTUALLY. I do not want to wait around for 3 or 4 trips back and forth to Audi Bristol, then Milton Keynes, then Germany, which is what has been discussed so far. They cannot replicate the issues, they cant see fault codes and think rattles, squeaks and quirky technology is a "feature" of a sports car.

Remember, I bought an Audi TT, not an quirky 1990's french bargain hatchback!

[loskie]

The ironic thing is that if you had bought an approved used Audi you could have rejected it within 30 days or so.

Don't let them bully you saying it will cost you £11k to reject. For the money/finance you have tied up takeproper legal advice and claim costs although I think you may be well outside the small claims limit.
The dealer will just allow you to dig yourself deeper into a hole.

Good luck.

[mustdash]

While I do appreciate your frustrations, I think you're being overly harsh at this juncture. Yes, 4 others (out of how many sold = a very small percentage I would imagine) have also had issues. Are they exactly the same issues, or just other electrical issues? To write off a whole brand over something that while annoying, is still fairly trivial in the grand scheme of things, and threaten to put negative stuff on YouTube is a bit unfair IMO.

I bought a Renaultsport Megane 225 a few years ago, and it developed a fault whereby the engine would cut out (normally on the motorway). It went back to Renault who couldn't find the fault / the car showed no errors. The fault kept happening, until the day it happened as I was passing (well, as good as) the dealership at 7.15am. I took the car straight there, hassled the sales guys who were milling around - the tech came out with me and hey presto the fault was there. They arranged for an immediate investigation, gave me a courtesy car etc and fixed the fault (under warranty) within a day (the end of a rubber glove in the fuel tank - when the fuel got to a certain level the rubber was getting sucked up starving the engine). My point? This was a dangerous fault, yet because it was intermittent they couldn't find it initially. Yet when they did they sorted it quickly, without fuss or quibble (and even filled the car up for me on collection!)

Intermittent faults are just that - and they dont always manifest themselves when you want them to.

I think after a week you will struggle to reject the car - my understanding is you have to give them reasonable time to fix the fault. I don't think you have.

[thecleverbit]

mustdash said:

While I do appreciate your frustrations, I think you're being overly harsh at this juncture. Yes, 4 others (out of how many sold = a very small percentage I would imagine) have also had issues. Are they exactly the same issues, or just other electrical issues? To write off a whole brand over something that while annoying, is still fairly trivial in the grand scheme of things, and threaten to put negative stuff on YouTube is a bit unfair IMO.

Intermittent faults are just that - and they dont always manifest themselves when you want them to.

I think after a week you will struggle to reject the car - my understanding is you have to give them reasonable time to fix the fault. I don't think you have.

I see your point, I'm not writing off a whole brand and feel sorry for the guys and girls at Bristol Audi who are looking into this. I have had several cars from Audi in the past and have a 1999 S3 track day car that I am very happy with. I just feel that the car isn't really free from bugs that severely affect the usability of the car. Have a look at the new TT, you will see there is no central screen, everything runs via the virtual cockpit where the instrument cluster usually lives. In short, with that failing, the car is pretty flawed, it's distracting which is a hazard! Also, the car packed up when start stop didn't work, leaving me immobile, lucky that wasn't in heavy traffic or on the M25!

I am of the opinion that I could play a patient game here, but the other people who have issues have intermittent faults of the same or very similar nature. Audi have so far been unable to fix them, while they are likely to do this eventually, at present they can't even replicate what I have video evidence of despite me giving them step by step what I did before the error happened. I'm an IT project manager, methodical is what I do, and anyone in my business will tell you the worst errors to have are the ones you can't replicate or that fix themselves, as you can't find the root cause and fix them. Audi are trying to pass off failings as "features", which tells me they are baffled, it's not their fault, they are decent people and only human like the rest of us.

It doesn't change the fact that the odds are that they can't fix it quickly, How long is reasonable to wait for a car to be right? Delivery day? Delivery day +10? A month? All the time were paying the lease cost and wasting time and energy on this! Should a £40k new car, or even a £10k new car not be fit for purpose on the day you originally collect it? I have a friend who has a Q7 from the same dealer that went wrong within a week also, his was fixed and Audi claim it's the first time they have seen the fault, and the forums seem to agree. The difference here is, this is a new car and when they go wrong it seems to be rooted in the software running the dash, which is clearly not all it needs to be! That's without the build quality issues!!

[Rich_W]

thecleverbit said:

... I used my iphone while stopped and parked to record the issues that it was safe to record. I cannot obviously record the start stop locking issue (where the car refuses to move) as this would constitute a driving offence of using the phone, and land me with 3 points if caught or if I posted the video, and I had no passenger when it happened...

This is by far the most ste paragraph I've read today. Full of "I'd love to but I can't because I always obey every facet of the law" I guess you'll be telling the dealer you NEVER exceed the speed limit either. That's why you bought a TT sports car

"it could land me with 3 points if caught"

Yes, yes it could but I doubt it somehow. You'd have to be super unlucky to get pulled AND then piss them off enough to fine you. Saying that, given you want to reject a car after a week, and have named the customer service people by name here, I suspect you'll be fine at annoying people generally.

I'm leaning towards other posters pov. You don't like the car (what's the real reason?()and are doing everything you can to back it for no reason. Claiming a brand new car doesn't get 45+ mpg and is therefore faulty is frankly ludicrous! Especially since the mpg display is based on an average of your previous driving. Not an actual real time reading.

[thecleverbit]

Rich_W said:

thecleverbit said:

... I used my iphone while stopped and parked to record the issues that it was safe to record. I cannot obviously record the start stop locking issue (where the car refuses to move) as this would constitute a driving offence of using the phone, and land me with 3 points if caught or if I posted the video, and I had no passenger when it happened...

This is by far the most ste paragraph I've read today. Full of "I'd love to but I can't because I always obey every facet of the law" I guess you'll be telling the dealer you NEVER exceed the speed limit either. That's why you bought a TT sports car

"it could land me with 3 points if caught"

Yes, yes it could but I doubt it somehow. You'd have to be super unlucky to get pulled AND then piss them off enough to fine you. Saying that, given you want to reject a car after a week, and have named the customer service people by name here, I suspect you'll be fine at annoying people generally.

I'm leaning towards other posters pov. You don't like the car (what's the real reason?()and are doing everything you can to back it for no reason. Claiming a brand new car doesn't get 45+ mpg and is therefore faulty is frankly ludicrous! Especially since the mpg display is based on an average of your previous driving. Not an actual real time reading.

Firstly, I'm not going to try and record using an iPhone while driving, it's dangerous and illegal. Secondly, I loved the car I test drove and have wanted a TT for years, thirdly, I'm already an Audi S3 owner and my ancient and modded track car kicks the new car in the danglies when it comes to fuel economy, fourthly, the main issue is the technology pack not working.

No go away and come back when you can read a whole thread before posting and when you have a useful contribution. I opened this discussion to ask for help and not hindrance.

[mustdash]

But regardless of ot being a £40k car, a £10k car or a £100k car, or a house, or anything else - occasionally there are faults - not everything is perfect and it is how the faults are dealt with that should matter. The fact that you can't knock the service from the dealership is a good thing.

I have to say, I am also leaning towards you not liking the car - you may have liked the test drive but maybe everyday use isn't what you expected. You said that you want to transfer the finance on to another VAG product - you mean another car produced by the same company, by the same R&D teams, using the same parts and computer software?