New TT delivered, catalogue of woes...
Discussion
mustdash said:
But regardless of ot being a £40k car, a £10k car or a £100k car, or a house, or anything else - occasionally there are faults - not everything is perfect and it is how the faults are dealt with that should matter. The fact that you can't knock the service from the dealership is a good thing.
I have to say, I am also leaning towards you not liking the car - you may have liked the test drive but maybe everyday use isn't what you expected. You said that you want to transfer the finance on to another VAG product - you mean another car produced by the same company, by the same R&D teams, using the same parts and computer software?
The TT is full of new tech that VAG haven't unleashed on the masses yet. The Q7 and Passat get the funky virtual cockpit next, so as long as I don't want an SUV or family car I might be able to get one that is a little more Luddite and might just, well, work?!I have to say, I am also leaning towards you not liking the car - you may have liked the test drive but maybe everyday use isn't what you expected. You said that you want to transfer the finance on to another VAG product - you mean another car produced by the same company, by the same R&D teams, using the same parts and computer software?
Every new car that is released has some issue. Going for something else will mean that you are getting a car that has had all the issues fixed that were experienced by other people who bought it as it was released. Somebody, somewhere went throughh issues with the other cars you are looking at. What would you do if after 8 months a mechanical part failed and had to be repaired under warranty - would you act as you are now, or would you allow them to fix it?
Personally i think you are expecting too much, too soon. If they can't sort it then fine, start stamping your feet, but at least give them an opportunity to sort it.
Personally i think you are expecting too much, too soon. If they can't sort it then fine, start stamping your feet, but at least give them an opportunity to sort it.
I think acceptance that the OP should be Audi's guinea pig is unfair.
The product should be flawless.
Do you think that if during the buying process the OP asked the dealer if he would be proving the car for Audi he would have been told yes? Or do you think that they would have told him that Audi carry out exhaustive testing in some of the world's harshest environments?
If he is proving the car for Audi they should be paying him for doing a job not the other way round.
I would reiterate OP that perhaps you should take proper legal advice and good luck.
The product should be flawless.
Do you think that if during the buying process the OP asked the dealer if he would be proving the car for Audi he would have been told yes? Or do you think that they would have told him that Audi carry out exhaustive testing in some of the world's harshest environments?
If he is proving the car for Audi they should be paying him for doing a job not the other way round.
I would reiterate OP that perhaps you should take proper legal advice and good luck.
loskie said:
The ironic thing is that if you had bought an approved used Audi you could have rejected it within 30 days or so.
Actually, no. Rejecting a new car means "This one's broken and you can't fix it so give me my money back". Audi's Approved Used "exchange" also requires the same "it's broken and can't be fixed" but even then, all you can do get another car from the same dealership -assuming they have one. And a discount on sticker price may be difficult to negotiate.
loskie said:
I think acceptance that the OP should be Audi's guinea pig is unfair.
The product should be flawless.
Do you think that if during the buying process the OP asked the dealer if he would be proving the car for Audi he would have been told yes? Or do you think that they would have told him that Audi carry out exhaustive testing in some of the world's harshest environments?
If he is proving the car for Audi they should be paying him for doing a job not the other way round.
I would reiterate OP that perhaps you should take proper legal advice and good luck.
The reality is that all consumer goods are like this. Nothing goes on sale completely tested and proven, it's not economically viable.The product should be flawless.
Do you think that if during the buying process the OP asked the dealer if he would be proving the car for Audi he would have been told yes? Or do you think that they would have told him that Audi carry out exhaustive testing in some of the world's harshest environments?
If he is proving the car for Audi they should be paying him for doing a job not the other way round.
I would reiterate OP that perhaps you should take proper legal advice and good luck.
Now, if you're dealing with say military kit, things are (usually) different. The prices reflect that.
thecleverbit said:
Would you be happy with an unusable entertainment system, creaky seats and rattly trim in a £40k car?
I wouldn't accept that from any Audi, let alone a £40K TT. One of the reasons people are drawn to Audis in the first place, is because of the quality of their interiors. Skoda, Seat, VW, yes I'd expect and tolerate a reduction in cabin quality as it's reflected in the price.The clunky infotaintment system I can understand though. Car manufacturers are struggling to keep up with the rapid advancements in mobile phone technology, and they just blame each other for the lack of reliability. As a fellow IT nerd, there are ways around these glitches though, and the sooner this becomes more mainstream, the better I think - https://www.apple.com/uk/ios/carplay/
thecleverbit said:
I have been quoted £11k to pay to reject the car
I'm guessing the £11K figure is based on you terminating the finance immediately then the dealer 'buying back' the as second hand. This isn't rejecting the car, just terminating the finance deal. Rejecting a car that you don't own is always likely to be tricky. Pretty sure that only the finance company can reject the car back to the dealer, because they're the owner. I'm afraid you'll struggle to do this based on the issues you've described.
It was pretty obvious that the Mk3 TT would (like any other new model) suffer from bugs and niggles when launched, one of a number of reasons why I didn't even consider buying one. I'd be prepared to put up with the bugs in the electronic systems as they will be fixed at some point, sooner rather than later as Audi won't want to put new buyers off if the word gets out.
The dodgy seats/trim however are just plain unacceptable. The TT isn't a 'sports car' (not that this would make it acceptable to have crap interior build quality), it's a luxury sporty coupe based on the same platform as Golf/ Octavia/ Leon and one of the reasons it attracts a sizeable price premium over the other cars built on the same platform is the quality of the cockpit. This just sounds like a shoddily built example of the car - a 'Friday afternoon special' as another poster has said.
The dodgy seats/trim however are just plain unacceptable. The TT isn't a 'sports car' (not that this would make it acceptable to have crap interior build quality), it's a luxury sporty coupe based on the same platform as Golf/ Octavia/ Leon and one of the reasons it attracts a sizeable price premium over the other cars built on the same platform is the quality of the cockpit. This just sounds like a shoddily built example of the car - a 'Friday afternoon special' as another poster has said.
A bit of an update. I've posted a thread on the TT owners club forum. At the last count there were 5 cars exhibiting similar issues to mine, in addition to the Auto Express one which has been rejected. Some of the owners are putting up and carrying on, others are sending cars back for analysis and then hopefully a fix or rejection.
I believe that this car will be great, in perhaps 6 months to a year. However I've now got a car with start stop issues which is unsafe, build quality issues which I can't live with and the entertainment system which makes the dash unusable as its the only source of information. These failures are distracting and make the car unsafe. Going on the current state of the cars I'm aware of, dating back 3 months Audi don't have a fix for any of these issues.
My doors were supposedly fixed, as were the window issues. They're not, which tells me there's an underlying fault. Others have the same. The entertainment system faults are widespread also and they haven't been fixed yet either and on a straw poll seem to affect cars of all trim with and without the tech pack (Nav system).. The start stop issues also seem to be recurring for those whom they affect.
So not wishing to be rude, why should I be paying while these issues are mulled over in Germany? I would try a TT again, but not right now, not until the reported issues dry up and the cars are performing well. It's not about it being a premium product, if you bought a £100 TV from a supermarket and it didn't work, or kept changing channel by itself, or got stuck on one channel, you would return that wouldn't you?
I'm hearing encouragong noises out of Audi, and hope to switch the finance to another VAG product, this time a proven one which hopefully won't be prone to as many issues. I did expect glitches but not to the magnitude I've seen and not ones the retailer can't remedy with confidence. Should I get a new car from them, I would be exceedingly patient as I always am! I just won't be a guinea pig! When I chatted to the salesman last night we had a chat about the difference between being an early adopter and a guinea pig, issues are to be expected but this level of failures isn't!
I believe that this car will be great, in perhaps 6 months to a year. However I've now got a car with start stop issues which is unsafe, build quality issues which I can't live with and the entertainment system which makes the dash unusable as its the only source of information. These failures are distracting and make the car unsafe. Going on the current state of the cars I'm aware of, dating back 3 months Audi don't have a fix for any of these issues.
My doors were supposedly fixed, as were the window issues. They're not, which tells me there's an underlying fault. Others have the same. The entertainment system faults are widespread also and they haven't been fixed yet either and on a straw poll seem to affect cars of all trim with and without the tech pack (Nav system).. The start stop issues also seem to be recurring for those whom they affect.
So not wishing to be rude, why should I be paying while these issues are mulled over in Germany? I would try a TT again, but not right now, not until the reported issues dry up and the cars are performing well. It's not about it being a premium product, if you bought a £100 TV from a supermarket and it didn't work, or kept changing channel by itself, or got stuck on one channel, you would return that wouldn't you?
I'm hearing encouragong noises out of Audi, and hope to switch the finance to another VAG product, this time a proven one which hopefully won't be prone to as many issues. I did expect glitches but not to the magnitude I've seen and not ones the retailer can't remedy with confidence. Should I get a new car from them, I would be exceedingly patient as I always am! I just won't be a guinea pig! When I chatted to the salesman last night we had a chat about the difference between being an early adopter and a guinea pig, issues are to be expected but this level of failures isn't!
I would also ring Auto Express magazine if you want to reject the car.Ask them to do an article on your car to let readers know the magazine and you have had the same issues.
Do not under estimate the power these car magazines have and would be the best advice to ring them.The dealer may think they can fob off you as a customer but with your finance company and Auto Express on your side they will change their tune.
Do not under estimate the power these car magazines have and would be the best advice to ring them.The dealer may think they can fob off you as a customer but with your finance company and Auto Express on your side they will change their tune.
btcc123 said:
I would also ring Auto Express magazine if you want to reject the car.Ask them to do an article on your car to let readers know the magazine and you have had the same issues.
Do not under estimate the power these car magazines have and would be the best advice to ring them.The dealer may think they can fob off you as a customer but with your finance company and Auto Express on your side they will change their tune.
+1Do not under estimate the power these car magazines have and would be the best advice to ring them.The dealer may think they can fob off you as a customer but with your finance company and Auto Express on your side they will change their tune.
Some of the Auto Express journos read the threads on here. I recall posting many years ago about a bad car buying experience and they wrote an article on it.
Good luck OP - hope it gets sorted.
G
thecleverbit said:
Audi have now refused to take the car back. Does anyone have any direct contact details for a good motoring journo?
http://www.autoexpress.co.uk/about-auto-express...no phone numbers though apart from reception: +44 20 7907 6000
As promised, here is a list of YouTube url's for public perusal.
Where the car is sat apparently doing nothing, this is where I'm waiting for the car to wake up and do something. I can provide annotation and details for anyone who feels they can help. In case anyone is wondering, the car misbehaves with multiple phones and a reset of the MMI does not fix it. I also have many, many photographs of odd messages on screen and connections not being made to devices.
Worrying, the dealer can't replicate any of this, and says there is no error log showing anything wrong. Rather patronisingly they have suggested I need "coaching" on the basic functions of the car. They have disputed my videos as being genuine and have told me I have caused the issues by pressing too many buttons. I daren't ask why the seats creak, I'm sure they will then tell me I am too fat.
http://youtu.be/i3M9VE2VzrQ
http://youtu.be/FCBZMD2ViQM
http://youtu.be/v7uHJa_h9aU
http://youtu.be/8sSBnFpR7ss
http://youtu.be/AElZDOzo2_U
http://youtu.be/HccV09VoeK0
http://youtu.be/I-bsLyERiA0
http://youtu.be/b3nmAaEGHP0
http://youtu.be/v6ewS0LFGwc
http://youtu.be/I-STI0JhXc4
Where the car is sat apparently doing nothing, this is where I'm waiting for the car to wake up and do something. I can provide annotation and details for anyone who feels they can help. In case anyone is wondering, the car misbehaves with multiple phones and a reset of the MMI does not fix it. I also have many, many photographs of odd messages on screen and connections not being made to devices.
Worrying, the dealer can't replicate any of this, and says there is no error log showing anything wrong. Rather patronisingly they have suggested I need "coaching" on the basic functions of the car. They have disputed my videos as being genuine and have told me I have caused the issues by pressing too many buttons. I daren't ask why the seats creak, I'm sure they will then tell me I am too fat.
http://youtu.be/i3M9VE2VzrQ
http://youtu.be/FCBZMD2ViQM
http://youtu.be/v7uHJa_h9aU
http://youtu.be/8sSBnFpR7ss
http://youtu.be/AElZDOzo2_U
http://youtu.be/HccV09VoeK0
http://youtu.be/I-bsLyERiA0
http://youtu.be/b3nmAaEGHP0
http://youtu.be/v6ewS0LFGwc
http://youtu.be/I-STI0JhXc4
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