New TT delivered, catalogue of woes...

[thecleverbit]

Well, the great news is that VW Audi Finance have agreed to take the car back and cancel the deal. I have no faith in Audi and the more I read on this thread and elsewhere, the less I want to have anything to do with them.

All in all, I have felt insulted by the dealership. The Sales Management Team were no more than snakes, telling me that the problems were "features" and to be expected of the car. Laughable at best, but not funny when is your car!!

I am going to take my time finding a new car now. I need to drive for my business, I work from home a lot and will be taking a lot of trains and driving my road legal track car about until me and the OH decide what to get. I did have a giggle at the "wear a hoodie to Audi" posts, as that is precisely what I do. When you work from home, there is little point in wearing a suit when the only person who sees you all day is the DPD courier who delivers stuff from Amazon and possibly the lovely Spanish ladies at my local coffee shop!

Safe to say, I wont be buying into Audi's crap again. I initially selected the TT over and above the Cayman on a number of factors; the perceived advanced technology on the TT, the perceived better fuel economy of the Audi and the mistaken perception that Audi are a good brand. I have to say appearances can be deceiving.


Mod note: no naming and shaming please.

Edited by eybic on Monday 2nd March 15:57

[thecleverbit]

Yes, I have been lucky, and for that I'm very relieved! If the car had been all fine I would have enjoyed it, and then I might never have gone toe to toe with the dealer and found out their true colours...

Now for the fun of finding something else. Porsche are trying to find me a 24 hour slot with a manual Cayman and I'm trying the Nissan 370Z as well. I might end up saying sod it and buying the Cayenne that the missus would dearly love me to get. I'm not quite that desperate yet though!!

[thecleverbit]

Mr Trophy said:

As anyone at Audi (apart from Finance) came back and said anything to you?

Audi have called me to say they will look into the matter and sent me a form letter also. Nothing to be very happy with. I guess they have done the sums and think that spending enough on marketing will balance out any ill will. The thing is the Auto Express TT on long term test had to go back because of the same issues. The Sun had an R8 that broke down within 20 miles. Something is really wrong at Audi.

It's a shame because my OH has been looking to change her car and we had thought about the A1 and A3, but we won't be going anywhere near Audi again...

[thecleverbit]

Yes, it was me...

I called Auto Express when I saw they had issues with their TT, a fact kindly flagged by a PH forum member :-)

I was happy with the outcome, and would say to anyone who need to get resolution with a big firm to just be absolutely firm from the very start about what you want. Stick to your guns and ask for 50% more than you expect to get. Check the law, know your rights and bombard them with emails, phone calls and mail. Take your case as high and wide in the organisation as you can. If they think you're determined, they wont wast money with litigation, they will back down.

I asked for the car to be taken back and for compensation, assistance in buying another VAG product as well as a courtesy car while this was concluded.

What I got was the car taken back, a courtesy car while they debated this, and VW Audi finance removed all traces of the lease agreement and also paid the dealer £2000 to cover their costs. Jo compensation as Audi didn't admit any fault.

So, a big yay for Denise at VW Audi finance who was a star. A big boo to Audi for not admitting the faults and a big custard pie in the face for Bristol Audi AKA Mon Motors who tried to take me for a fool and tell me the car was fine.

I actually relented in the end and got a cracking deal on a VAG product, Seat Leon FR Diesel, which costs so little to run over the 500 miles I run a week that my Boxster savings fund is growing nicely...