Will Audi warranty cover corrosion on exhaust?
Discussion
Not if my recent experience with a full Audi warranty is anything to go buy.
Bought my R8 from Cardiff Audi a year ago with a one year warranty.A month before the warranty ran out the mag ride had started to leak so i took pictures and informed Walton on Thames Audi when it was in for it's service.
Was told the warranty company will not pay for the mag ride to be fixed/replaced because it was not leaking on the day it was in for it's service despite me having pictures and you could see dried up fluid all over shocks etc.
Suffice to say i won't be buying another Audi from a main dealer if ever again.Total sham of a warranty which covered almost fck all and though mag ride WAS covered they refused to do it.
Will be complaining to Audi UK but think them getting my now out of warranty car fixed is slim to none.
Shame as great car but bunch of sharks regarding customer service.Shame on you Audi.
Bought my R8 from Cardiff Audi a year ago with a one year warranty.A month before the warranty ran out the mag ride had started to leak so i took pictures and informed Walton on Thames Audi when it was in for it's service.
Was told the warranty company will not pay for the mag ride to be fixed/replaced because it was not leaking on the day it was in for it's service despite me having pictures and you could see dried up fluid all over shocks etc.
Suffice to say i won't be buying another Audi from a main dealer if ever again.Total sham of a warranty which covered almost fck all and though mag ride WAS covered they refused to do it.
Will be complaining to Audi UK but think them getting my now out of warranty car fixed is slim to none.
Shame as great car but bunch of sharks regarding customer service.Shame on you Audi.
TurboRich said:
Not if my recent experience with a full Audi warranty is anything to go buy.
Bought my R8 from Cardiff Audi a year ago with a one year warranty.A month before the warranty ran out the mag ride had started to leak so i took pictures and informed Walton on Thames Audi when it was in for it's service.
Was told the warranty company will not pay for the mag ride to be fixed/replaced because it was not leaking on the day it was in for it's service despite me having pictures and you could see dried up fluid all over shocks etc.
Suffice to say i won't be buying another Audi from a main dealer if ever again.Total sham of a warranty which covered almost fck all and though mag ride WAS covered they refused to do it.
Will be complaining to Audi UK but think them getting my now out of warranty car fixed is slim to none.
Shame as great car but bunch of sharks regarding customer service.Shame on you Audi.
That is terrible and definitely worth following up with Audi customer devices. Bought my R8 from Cardiff Audi a year ago with a one year warranty.A month before the warranty ran out the mag ride had started to leak so i took pictures and informed Walton on Thames Audi when it was in for it's service.
Was told the warranty company will not pay for the mag ride to be fixed/replaced because it was not leaking on the day it was in for it's service despite me having pictures and you could see dried up fluid all over shocks etc.
Suffice to say i won't be buying another Audi from a main dealer if ever again.Total sham of a warranty which covered almost fck all and though mag ride WAS covered they refused to do it.
Will be complaining to Audi UK but think them getting my now out of warranty car fixed is slim to none.
Shame as great car but bunch of sharks regarding customer service.Shame on you Audi.
My issue is insignificant compared to yours, but is annoying none the less.
I've popped an email to my service advisor to see what he says.
pad58 said:
Is it a twelve year corrosion warranty on Audis?
Yes and No. "All current Audi vehicles are fully protected during manufacture against rust attacking the internal cavities of the bodywork for 12 years from the date of first registration."No way would exhaust tailpipes be covered under this.
OP : Over-exuberant cleaning with abrasive polishes can thin the chrome. Maybe that's why you have a problem?
If you have a good relationship with the dealer I would enquire about this. If you like I can send you several photos of older, higher mileage cars not suffering the same issue.
You could probably do the same on their used forecourt.
They could quite reasonably argue that cosmetic corrosion on the exhaust isn't actually a fault or failure but in my experience Audi are quite good about sorting this sort of issue.
You could probably do the same on their used forecourt.
They could quite reasonably argue that cosmetic corrosion on the exhaust isn't actually a fault or failure but in my experience Audi are quite good about sorting this sort of issue.
Trailhead said:
That is terrible and definitely worth following up with Audi customer devices.
My issue is insignificant compared to yours, but is annoying none the less.
I've popped an email to my service advisor to see what he says.
Agreed again; both named component and all component cover include dampers as long as it was a 'sudden failure'. Put a clear, calm case to customer service that you disagree with the dealer's decision. If it was not leaking when serviced but an MOT tester confirms it is now then clearly a sudden failure has occurred.My issue is insignificant compared to yours, but is annoying none the less.
I've popped an email to my service advisor to see what he says.
RE The R8 leaking shocks
I believe the problem here is that it's extended warranty not regular. can be unfortunate what they do and don't cover. Wiring for example isn't. Water Ingress isn't but if the water ingress had killed a control unit. That would be. Strange system.
Also be aware of the difference between "light misting" and "leak"
Can you post the pics?
I believe the problem here is that it's extended warranty not regular. can be unfortunate what they do and don't cover. Wiring for example isn't. Water Ingress isn't but if the water ingress had killed a control unit. That would be. Strange system.
Also be aware of the difference between "light misting" and "leak"
Can you post the pics?
Dr G said:
If you have a good relationship with the dealer I would enquire about this. If you like I can send you several photos of older, higher mileage cars not suffering the same issue.
You could probably do the same on their used forecourt.
They could quite reasonably argue that cosmetic corrosion on the exhaust isn't actually a fault or failure but in my experience Audi are quite good about sorting this sort of issue.
Thanks Dr G. You could probably do the same on their used forecourt.
They could quite reasonably argue that cosmetic corrosion on the exhaust isn't actually a fault or failure but in my experience Audi are quite good about sorting this sort of issue.
Trailhead said:
That is terrible and definitely worth following up with Audi customer devices.
My issue is insignificant compared to yours, but is annoying none the less.
I've popped an email to my service advisor to see what he says.
Agreed again; both named component and all component cover include dampers as long as it was a 'sudden failure'. Put a clear, calm case to customer service that you disagree with the dealer's decision. If it was not leaking when serviced but an MOT tester confirms it is now then clearly a sudden failure has occurred.My issue is insignificant compared to yours, but is annoying none the less.
I've popped an email to my service advisor to see what he says.
I emailed but no response as of yet.
Whilst it's not a big deal, it is a bit poor and the pipes are an added extra of the S Line model, seperately listed on the website in the spec - so doesn't seem right for it to be excluded from warranty or knackered after a couple of years.
I'll update once I hear back!
With regard to the exhaust tips, I'm not sure that is corrosion? Have you tried cleaning it with t-cut as it looks more like exhaust deposits, corrosion wouldn't be flat but bumpy and bubbly looking.
As far warranty goes I think you would struggle to justify a valid claim for what is a cosmetic issue but don't ask you don't get.
As far warranty goes I think you would struggle to justify a valid claim for what is a cosmetic issue but don't ask you don't get.
gottans said:
With regard to the exhaust tips, I'm not sure that is corrosion? Have you tried cleaning it with t-cut as it looks more like exhaust deposits, corrosion wouldn't be flat but bumpy and bubbly looking.
As far warranty goes I think you would struggle to justify a valid claim for what is a cosmetic issue but don't ask you don't get.
I've cleaned it with metal polish and it's where chrome has flaked or come off (not as part of my cleaning process)As far warranty goes I think you would struggle to justify a valid claim for what is a cosmetic issue but don't ask you don't get.
To say "it's cosmetic, not covered" seems unfair when they list the pipes in the spec.
If the alloys laquer peeled and they looked a mess, would that not be covered?
If the chrome on the grill all came off, would that be cosmetic too?
Etc etc
(I do see your point though hence my question!)
It is a difficult one especially if there are stone chips on the chrome parts that haven't been repaired promptly. I really think it is will be difficult to make a valid claim.
I have had successful'ish corrosion claims but it was good will under the paint warranty rather than the corrosion warranty. To claim successfully for corrosion the problem will need to appear in the middle of a body panel with absolutely no surface damage and original paint, anything else would not be covered.
I have had successful'ish corrosion claims but it was good will under the paint warranty rather than the corrosion warranty. To claim successfully for corrosion the problem will need to appear in the middle of a body panel with absolutely no surface damage and original paint, anything else would not be covered.
Thanks for the advice DR G.Will try and post a pic Rich W when i upload from iphone.Just so you know it just passed its MOT and no weeping detected.Seems to be very early days and could actually be a year or more before new suspension is needed as is a weekend toy and does very little mileage.
Trailhead said:
Hi all - does anyone know if the Audi corrosion warranty (or otherwise) will cover corrosion on the asthetic polished metal surrounds on my exhaust?
Corrosion warranties are normally worded to cover defects in manufacturing, or abnormal incidents, I would think that "asthetic" is the key word here plus it's likely that the exhaust system is considered a consumable item and probably excluded.Worth a call to your dealer, but I'd be surprised if they will replace FOC.
te standard pig iron polished item on the car..It doesn't look like corrosion to me but exhaust deposits, put a bit of autosol on a rag, I bet that will come off. We get some very high mileage cars in and we see the exhaust looking like that, a good scrub and they come up as new.
I can't see a big company like audi replacing an expensive back box for just a bit of corrosion or deposits on the tips, but then if you don't ask?
Carl
I can't see a big company like audi replacing an expensive back box for just a bit of corrosion or deposits on the tips, but then if you don't ask?
Carl
Have been having an identical issue with my TT RS and the mag ride. Mine is covered with Audi extended warranty, but they won't cover it as its "misting". My argument is surely it is the start of component failure which I'm sure it is, but they seem to wriggle out of it because it probably won't cause any issues for quite some time. Certainly by the time the warranty runs out anyway. Needless to say, I don't think I will renew it when it runs out.
BentleyTTRS said:
Have been having an identical issue with my TT RS and the mag ride. Mine is covered with Audi extended warranty, but they won't cover it as its "misting". My argument is surely it is the start of component failure which I'm sure it is, but they seem to wriggle out of it because it probably won't cause any issues for quite some time. Certainly by the time the warranty runs out anyway. Needless to say, I don't think I will renew it when it runs out.
It might be the start of failure, it might not. Replacement before any firm evidence of failure will be considered preventative maintenance. The majority of warranties will be geared to cover breakdown and or failure of components. The warranty is an insurance product designed to indemnify the policyholder at the point of loss, and is not a maintenance contract, designed to keep the vehicle in pristine mechanical condition.
Al
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