Disapointed in the new Range Rover :(

Disapointed in the new Range Rover :(

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Discussion

camel_landy

4,894 posts

183 months

Sunday 30th March 2014
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Helicopter123 said:
For the avoidance of doubt I'm in the UK and have been offered a (modest) discount for a factory ordered car.
Brilliant... What better way to de-value a fantastic product than to let box-shifters 'sell' them. That's not selling, that's simply order taking.

M

bakerstreet

4,763 posts

165 months

Sunday 30th March 2014
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robm3 said:
Yep, it has two plastic screws holding it in. They are still there but the trim won't sit in place. It's very strange as all the top clips are all there too. They don't look bent either.
I push it back up but one trip later it's fallen down again. In my eyes it just sums up the rubbish attention to detail.

I'm going to pop into a hardware store and get some Velcro tape to fix it (like you do with a £150,000-$240,000 car you've just brought).
I know someone who has one the latest RRs. They are my work neighbours. He has also had quite a few suspension fault messages. His also had to go back to get a leak fixed!!! Why can't Land Rover just build a car that doesn't leak!

NPI

1,310 posts

124 months

Sunday 30th March 2014
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unrepentant said:
My understanding from talking to dealers in the UK is that their demand is as great as ours, in some cases their waiting lists are even longer.
The OP is in Australia though, and he seems to have a got a car in week.

Helicopter123 said:
For the avoidance of doubt I'm in the UK and have been offered a (modest) discount for a factory ordered car.
unrepentant has an agenda in telling people there are no discounts. wink

unrepentant

21,257 posts

256 months

Sunday 30th March 2014
quotequote all
camel_landy said:
Helicopter123 said:
For the avoidance of doubt I'm in the UK and have been offered a (modest) discount for a factory ordered car.
Brilliant... What better way to de-value a fantastic product than to let box-shifters 'sell' them. That's not selling, that's simply order taking.

M
It's bonkers, the only reason I can think of is to stop the punter going to another dealer. Even then, why lose margin on a product that you can't replace? We're not even selling to people outside our geographic area. Why waste a unit on someone you'll never see again? Better to sell it to someone who will come to you for service and with whom you can build a relationship with for the future. (Admittedly distances between dealers are greater here except in the largest cities).

robm3

Original Poster:

4,927 posts

227 months

Thursday 3rd April 2014
quotequote all
unrepentant said:
camel_landy said:
Helicopter123 said:
For the avoidance of doubt I'm in the UK and have been offered a (modest) discount for a factory ordered car.
Brilliant... What better way to de-value a fantastic product than to let box-shifters 'sell' them. That's not selling, that's simply order taking.

M
It's bonkers, the only reason I can think of is to stop the punter going to another dealer. Even then, why lose margin on a product that you can't replace? We're not even selling to people outside our geographic area. Why waste a unit on someone you'll never see again? Better to sell it to someone who will come to you for service and with whom you can build a relationship with for the future. (Admittedly distances between dealers are greater here except in the largest cities).
I traveled 600kms inland (not much there except farming) to get a good 'deal' and the country dealer was great. Much better than my local city one. He explained it thus:

In the country he gets around 10 'walk ins' a week, of that about 50% get converted to sales. So he works hard to satisfy everyone who walks in. He also sells about 20% of his product to folks from Sydney (600kms away) because of this.

In the city dealerships its up to 100 walk ins of which the conversion rate is much lower, so they have to be more selective with their time.

So when I rocked up to by a $250K car in my scruffy shorts and Vans sneakers in the city dealership I was treated differently to when I called the Country Dealer.

What ultimately drove the decision making for me though was the spec I wanted (thereabouts) was available at the country dealer immediately, whereas the multiple city dealerships didn't have what I wanted in stock.

Would I have an issue travelling long distances to buy a car?
Not at this price point I wouldn't.

Would I give the Country Dealer first shot at my next LR?
Absolutely.



unrepentant

21,257 posts

256 months

Thursday 3rd April 2014
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Memo to LR. If Aussie dealers have stock of FFRR's you're shipping too many cars to convict country. Ship 'em here instead where we have a waiting list!

Clivey

5,110 posts

204 months

Sunday 6th April 2014
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A.J.M said:
frown

As much as I love land rover and I'm on my 3rd, they really do still have silly faults that shouldn't be there.
bakerstreet said:
I know someone who has one the latest RRs. They are my work neighbours. He has also had quite a few suspension fault messages. His also had to go back to get a leak fixed!!! Why can't Land Rover just build a car that doesn't leak!
Yep...it's nice to see they've made "progress" in the last decade. Shame then that it's been in employing Victoria Beckham as a "brand ambassador" and selling 2WD 'Mall Roamers' rather than making sure the vehicles don't fall apart.

I've owned a Land Rover for less than 6 months and can already see where the reputation comes from...shame, as if it would "just work", you'd never look back.

unrepentant

21,257 posts

256 months

Sunday 6th April 2014
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Clivey said:
I've owned a Land Rover for less than 6 months and can already see where the reputation comes from...shame, as if it would "just work", you'd never look back.
So buying and running a 10 year old Disco made 4 years before TATA even bought the company tells you all you need to know about today's Land Rovers? rolleyes Things have moved on massively since your old Disco was made. It would be like me saying my F-Type must be crap because the XJS I bought in '92 broke down a lot.

The factory is running 3 shifts to try and keep up with demand and volumes have never been as high. The quality is fantastic but you get the odd niggle, whatever the car. Perspective - Porsche currently have all the GT3's parked to ensure they don't burst into flames! We've had major recalls for a number of brands recently including Toyota. GM have had a massive recall of millions of cars because faulty ignition switches have caused people to die in their cars! And we've had what... a few faulty sensors?

We have been delivering the L405 for 17 months in the US now. I have one customer whose car has been in a few times for niggly things but apart from that I have personally had no issues. I have had no issues at all with new Sports. Our biggest challenges are still trying to ensure that we don't sell cars to people who are fronting for exporters and trying to ensure that our genuine customers are able to get cars within a reasonable timeframe.

TATA invested $4 billion in JLR last year and will be investing $5 billion this year. The new cars from both brands are awesome and there's more to come, a lot more. The negative BS one reads on here about one of the great British success stories of our time makes me want to weep.

Siscar

6,315 posts

129 months

Sunday 6th April 2014
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unrepentant said:
Sensible stuff
+1


camel_landy

4,894 posts

183 months

Sunday 6th April 2014
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Siscar said:
unrepentant said:
Sensible stuff
+1
^^^^ Wot he said.

M

Clivey

5,110 posts

204 months

Sunday 6th April 2014
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unrepentant said:
So buying and running a 10 year old Disco made 4 years before TATA even bought the company tells you all you need to know about today's Land Rovers? rolleyes Things have moved on massively since your old Disco was made. It would be like me saying my F-Type must be crap because the XJS I bought in '92 broke down a lot.

I said "reputation". - LR have been on the receiving-end of bad press since long before TATA came on the scene...however:

http://www.reliabilityindex.com/manufacturer

http://www.dailymail.co.uk/news/article-2179067/La...

unrepentant said:
TATA invested $4 billion in JLR last year and will be investing $5 billion this year. The new cars from both brands are awesome and there's more to come, a lot more. The negative BS one reads on here about one of the great British success stories of our time makes me want to weep.
Don't get your knickers in a twist - it has to be said: It's a genuine concern for a lot of people that are / would otherwise be interested in a new Land Rover. You're preaching to the converted / a masochist anyway! hehe - One of the first things I'd do after a lottery win would be to buy a Range Rover TDV8 Autobiography.

SpeedMattersNot

4,506 posts

196 months

Sunday 6th April 2014
quotequote all
unrepentant said:
Clivey said:
I've owned a Land Rover for less than 6 months and can already see where the reputation comes from...shame, as if it would "just work", you'd never look back.
So buying and running a 10 year old Disco made 4 years before TATA even bought the company tells you all you need to know about today's Land Rovers? rolleyes Things have moved on massively since your old Disco was made. It would be like me saying my F-Type must be crap because the XJS I bought in '92 broke down a lot.

The factory is running 3 shifts to try and keep up with demand and volumes have never been as high. The quality is fantastic but you get the odd niggle, whatever the car. Perspective - Porsche currently have all the GT3's parked to ensure they don't burst into flames! We've had major recalls for a number of brands recently including Toyota. GM have had a massive recall of millions of cars because faulty ignition switches have caused people to die in their cars! And we've had what... a few faulty sensors?

We have been delivering the L405 for 17 months in the US now. I have one customer whose car has been in a few times for niggly things but apart from that I have personally had no issues. I have had no issues at all with new Sports. Our biggest challenges are still trying to ensure that we don't sell cars to people who are fronting for exporters and trying to ensure that our genuine customers are able to get cars within a reasonable timeframe.

TATA invested $4 billion in JLR last year and will be investing $5 billion this year. The new cars from both brands are awesome and there's more to come, a lot more. The negative BS one reads on here about one of the great British success stories of our time makes me want to weep.
This may be the reason your perception is somewhat different from ours. Either you're massively lucky, or the dealership I worked at, was very unfortunate.

Other than that, I can't think there's much difference between the UK spec models and the USDM's. I honestly don't know.

But we had one Sport that couldn't leave our garage for 3 weeks after PDI due to a suspension fault Land Rover engineers themselves had to come and fix...and it took them days. The majority of 405's had to come back and that's not to forget all of the previous and endless issues with the rest of the marque too. Repeat, persistent problems something you'd only expect from budget brands without the financial support of TATA (as you say).

As I've said before, people confuse cost for quality. See Rolex watch owners - they'll argue they're the best quality watches on the planet, but a £5 Casio will keep its time better, require little or NO servicing and we've all probably got one still ticking away in a draw somewhere. That, if the definition of quality.

I agree though, Land Rover as a brand is something the UK can be very proud - from a marketing perspective yes, the JLR group is a gem. But they are unreliable and rely on a cottage fan-base to keep buying new cars. One customer would buy a new LM and now a 405 every 3 months. Irrespective of how often his cars were in our workshop or body-shop with imperfections.

unrepentant

21,257 posts

256 months

Monday 7th April 2014
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SpeedMattersNot said:
his may be the reason your perception is somewhat different from ours. Either you're massively lucky, or the dealership I worked at, was very unfortunate.

Why did they fire you?

There really is nothing worse than bitter ex employees.

Siscar

6,315 posts

129 months

Monday 7th April 2014
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SpeedMattersNot said:
his may be the reason your perception is somewhat different from ours.
Yours perhaps, not mine, nor the seven or eight other LR customers I know.

mrloudly

2,815 posts

235 months

Monday 7th April 2014
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We picked up a new TDV6 Vogue SE last week. So far we're delighted with it! Tried the Dynamic ride on a TDV8 before choosing the V6. The only time I felt it improved things was when the car was
been driven "hard". During normal "Wafting" style driving (it is the wife's...) I didn't feel it was worth the extra to go for the V8. 20" rims also make a big difference to the ride quality!

SpeedMattersNot

4,506 posts

196 months

Monday 7th April 2014
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unrepentant said:
SpeedMattersNot said:
his may be the reason your perception is somewhat different from ours. Either you're massively lucky, or the dealership I worked at, was very unfortunate.

Why did they fire you?

There really is nothing worse than bitter ex employees.
Are you trying to offend me?

They didn't 'fire me'. I left, twice. Once because I went back into education (they then took me back when I sought part-time employment) and then again because my wife returned to work full time after maternity leave. After offering me master tech. status.
Siscar said:
SpeedMattersNot said:
his may be the reason your perception is somewhat different from ours.
Yours perhaps, not mine, nor the seven or eight other LR customers I know.
You know 7, or 8 other LR customers? What cars do they own...all new 405's and 494's?


Siscar

6,315 posts

129 months

Monday 7th April 2014
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SpeedMattersNot said:
You know 7, or 8 other LR customers? What cars do they own...all new 405's and 494's?
I have a 405 as does a friend and his son, my business partner has a 322, my neighbour has a Disco 3 and a Disco 2, another neighbour has a three year old Defender and another has one that must be around 10, I also have a friend with a Series One, but that's a little different. There are a fair few others around, but those are the people where I'd know if they were unhappy and having problems.

Edited by Siscar on Monday 7th April 21:19

robm3

Original Poster:

4,927 posts

227 months

Tuesday 8th April 2014
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Siscar, as a serial owner of modern Land Rovers I've had no end of issues. I really can't be bothered to list them here but rest assured I've had them. Doesn't stop me loving the brand though.

Further to that my wife used to work very closely with Senior Land Rover staff and thus I'd hear about the issues first hand.

It seems to me the product is well designed, starting with the Ford influence over Discovery 3 launch however quality control on components is very weak and the product used to suffer from manufacturing defects (yes, both my Discos had the right rear bolt come loose on the tailift strut).

I'm hoping that Tata fixes the problem but I've had my issues in the past:

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

Siscar

6,315 posts

129 months

Tuesday 8th April 2014
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robm3 said:
Siscar, as a serial owner of modern Land Rovers I've had no end of issues. I really can't be bothered to list them here but rest assured I've had them. Doesn't stop me loving the brand though.
Sure, I'm not arguing that Land Rover has had it's problems and to some extent still does. What I am saying is that there are a lot of owners who are perfectly satisfied with what they have and there are a lot of us out here who have had a pretty much faultless experience.

I am sure that they have work to do, and are doing it, but the impression that all of their modern cars are horrendously unreliable doesn't get supported by my personal experience or that of my friends.

mrloudly

2,815 posts

235 months

Tuesday 8th April 2014
quotequote all
We got rid of a 2010 TDV8 Sport for the L405. This car had covered 61,000 miles by us from new. During this time the only fault was a starter motor replaced under warranty.
My business partner had the same car, same year for a similar mileage without fault, he's just got a new sport.