Are all land rover dealers as useless,,

Are all land rover dealers as useless,,

Author
Discussion

991fan

Original Poster:

245 posts

160 months

Sunday 27th July 2014
quotequote all
Never get calls back from my local dealer despite promises, wether its to order a new car or just a part for one of the ones we have.

Have bought 3 cars from them in the last couple of years and it makes no difference. I just get the feeling business is so good and they are so busy they don't need to bother.

I think its time to go further a field, any one have any good suggestions in the south wet,

Cheers

BoostMonkey

569 posts

184 months

Monday 28th July 2014
quotequote all
991fan said:
Never get calls back from my local dealer despite promises, wether its to order a new car or just a part for one of the ones we have.

Have bought 3 cars from them in the last couple of years and it makes no difference. I just get the feeling business is so good and they are so busy they don't need to bother.

I think its time to go further a field, any one have any good suggestions in the south wet,

Cheers
Nope there all crap as a rule, unless you find a member of staff that is new to the brand. That's the only time they seem enthusiastic and are actually genuine.

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

mickyveloce

1,035 posts

235 months

Monday 28th July 2014
quotequote all
Ripon Land Rover up here in North Yorkshire have always been first class with us. They seem to have a loyal customer following locally.

phib

4,464 posts

258 months

Monday 28th July 2014
quotequote all
Yep they are all rubbish !!!

One of or local ones has no interest in selling cars, no interest in service or returning phone calls !! Even though I have two deposits down with them at the moment

Phib


bakerstreet

4,755 posts

164 months

Tuesday 29th July 2014
quotequote all
phib said:
Yep they are all rubbish !!!

One of or local ones has no interest in selling cars, no interest in service or returning phone calls !! Even though I have two deposits down with them at the moment

Phib
They must have done something right as you handed them your hard earned!!

phib

4,464 posts

258 months

Tuesday 29th July 2014
quotequote all
nope they didn't do anything right, I literally had to force the cash on them !!!!

Deposits for run out defnders

Phib

A.J.M

7,894 posts

185 months

Tuesday 29th July 2014
quotequote all
Depends, my local ones are under the Taggarts umbrella, the Motherwell branch are a shower of useless...
Their Glasgow branch are fantastic with me for calling for parts etc.

Tbh, if I was going to buy a need model, I would be taking my cash through to Edinburgh as a PHr works in the dealership so if I don't get good service I can annoy him over fb about it.. hehe

unrepentant

21,212 posts

255 months

Tuesday 29th July 2014
quotequote all
phib said:
nope they didn't do anything right, I literally had to force the cash on them !!!!

Deposits for run out defnders

Phib
Hmm...

LR have a huge problem with cars being purchased by shills acting as fronts for exporters. Attempting to buy 2 cars is a huge red flag. Defenders though? Do the Chinese want those?

The dealer is required to do "due dilligence" on buyers. wink


phib

4,464 posts

258 months

Tuesday 29th July 2014
quotequote all
unrepentant said:
Hmm...

LR have a huge problem with cars being purchased by shills acting as fronts for exporters. Attempting to buy 2 cars is a huge red flag. Defenders though? Do the Chinese want those?

The dealer is required to do "due dilligence" on buyers. wink
Hmm due dil !!!!!! 2 new shape range rovers on drive, concours RRC factory maintained and two 50th in the garage.

Then 4 defenders on shoot in scotland and on one farm here !!!

Defenders replaced every two years, range rovers every three years

All of them serviced at two land rover dealers, know the DP's by name, taken to land rover events

I think they should know us !!!!!

And with all of that they still couldn't give a stuff !!!

Exporting / profiteering !! I don't think so

Phib

unrepentant

21,212 posts

255 months

Tuesday 29th July 2014
quotequote all
Phib

Given your history I'm very surprised that you are not getting better service. I'm assuming that you are trying to buy from a dealer that you have bought from before?

The exporting issue is a serious one. We have all customers (regardless of their history with us) sign an export agreement form and we do due dilligence on everyone we don't know including a full credit check, even when the customer is paying cash. I would imagine that the UK dealers are being equally vigilant. I spend more time saying no to prospective customers than saying yes...

phib

4,464 posts

258 months

Tuesday 29th July 2014
quotequote all
Yep bought several from both dealers at a guess 6 from one and 10 + from the other one, add to that one of our vehicles is permanently at one of the dealers (not through going wrong) but just with several cars to have serviced one always needs doing !!

Add to all of this, Land rover just announced that they were creating a 150 strong special operations division to do blinged up versions / restore heritage vehicles.

So I phone Lr customer services and ask if they can do some servicing / restoration on one of our range rover classics ( factory owned car, 2 owners LR and us, full main dealer history) and customer services have never even heard of special operations !!! ( not the same as special vehicles)

Wonderful its been all over the motoring press and they haven't got a clue .... so I asked them to check google !!!

Rant over !!!

Just out of interest and sorry for naive question but what are the benefits / outcome of credit checking customers ?

Phib

unrepentant

21,212 posts

255 months

Tuesday 29th July 2014
quotequote all
phib said:
Just out of interest and sorry for naive question but what are the benefits / outcome of credit checking customers ?

If you run a check on someone and find that they live in a trailer, have a credit score in the bottom 10% and have a trail of unpaid debts and car repossessions on their file it's probably a good bet that they are not a legitimate buyer of a $100k car.... (I had exactly the above scenario last year, I refused the sale (obviously) and the guy appeared on the exclusion list a couple of months later so he managed to con someone!)

phib

4,464 posts

258 months

Tuesday 29th July 2014
quotequote all
unrepentant said:
If you run a check on someone and find that they live in a trailer, have a credit score in the bottom 10% and have a trail of unpaid debts and car repossessions on their file it's probably a good bet that they are not a legitimate buyer of a $100k car.... (I had exactly the above scenario last year, I refused the sale (obviously) and the guy appeared on the exclusion list a couple of months later so he managed to con someone!)
That makes sense thanks .....

Fortunately I don't live in a trailer so hopefully that's not the reason there useless !!! Never had a loan

Phib

SlackBladder

2,579 posts

202 months

Wednesday 30th July 2014
quotequote all
phib said:
That makes sense thanks .....

Fortunately I don't live in a trailer so hopefully that's not the reason there useless !!! Never had a loan

Phib
Don't be embarrassed, as you seem like a nice honest sort of chap I'll lend you £20 just PM me wink

C Lee Farquar

4,066 posts

215 months

Thursday 31st July 2014
quotequote all
I dealt with MJ Fews for 20 years and always found them a pleasure to deal with. Land Rover then downgraded them to a service agency.

I wrote to LR pointing out that they should be sending the people from their plate glass dealerships to Fews for training, not downgrading them. I still await their reply.


LHD

17,000 posts

186 months

Thursday 31st July 2014
quotequote all
A.J.M said:
Depends, my local ones are under the Taggarts umbrella, the Motherwell branch are a shower of useless...
Their Glasgow branch are fantastic with me for calling for parts etc.

Tbh, if I was going to buy a need model, I would be taking my cash through to Edinburgh as a PHr works in the dealership so if I don't get good service I can annoy him over fb about it.. hehe
wavey

Dixy

2,915 posts

204 months

Sunday 3rd August 2014
quotequote all
I have 4 of their products on my drive at present and am on my 7th Range Rover, most supplied by the same dealer who are totally ...........
The last vehicle had not had the towing electrics "switched on" when I collected it which I discovered the next day when I hung a trailer on the back of it, LR asked me to do the usual customer survey and I ticked the box for poor under condition when delivered, the dealer principle took exception to that.
If someone has found a good one I am sure it is a mistake and will be corrected at their next review.

Triple7

4,013 posts

236 months

Sunday 3rd August 2014
quotequote all
I use TH White LR at Swindon. They are very focused on customer service survey results. Service Dept are good fronted by Sharon/Ian.

Perfect no, but like you say, the current range sells themselves.

Sales Manager Andy Drummond is the point of contact if not Sean Sales Exec was the person to deal with.

BoostMonkey

569 posts

184 months

Monday 4th August 2014
quotequote all
Dixy said:
I have 4 of their products on my drive at present and am on my 7th Range Rover, most supplied by the same dealer who are totally ...........
The last vehicle had not had the towing electrics "switched on" when I collected it which I discovered the next day when I hung a trailer on the back of it, LR asked me to do the usual customer survey and I ticked the box for poor under condition when delivered, the dealer principle took exception to that.
If someone has found a good one I am sure it is a mistake and will be corrected at their next review.
He only took exception to it as they lost out on the commission due to your poor score.

On the survey last week, I gave them a 3 out of 10, they were lucky to get that. That certainly put the cat amongst the pigeons.

anonymous-user

53 months

Monday 4th August 2014
quotequote all
Our local LR dealer (Lindacre Ipswich) are brilliant. Ironically they used to be a big plate glass dealership, but (I think) Lind pulled the plug on them and the BMW dealer. Luckily they decided to go it alone in far humbler surroundings and are now fully authorised by LR again.