Brand New RR Sport P400e broken down already
Discussion
IJWS15 said:
Won't help but reminds me of a colleague who wanted a big 4x4 for his wife, he asked his brother in law, who worked at LR in Solihull, which he should buy
The answer - a Landcruiser.
That's interesting.The answer - a Landcruiser.
I met a guy on a cruise a few years back who worked there and he said similar.
Is his name Kieth?
Robbo1969 said:
Hi all,
Just wanted to run this by you all.
After a 7 month wait, my new RR Sport P400e was delivered on the 20th of December, 2021.
On Friday the 7th of Jan, 2023 after just 400 miles, on the way home, a fault appeared on the dashboard “Gearbox fault”. Then it lost power and wouldn’t move another inch.
So far, it’s been at Rybrooks for 5 weeks, they say they are waiting to hear back from LR Technical.
Now, I’m expecting the usual, “oh, this wouldn’t happen to a Skoda” etc etc. BUT - anyone here had or heard of similar problems?
Also, can I ask for my money back, I’ve googled it and seems not “if the dealer tries to fix it bla bla….”
Anyway, typing this has already eased a bit of pain!
Any advice appreciated
Cheers all!
Guy
Just seen this thread. My P400e FFRR broke down recently with the same message on the dashboard - "gear box fault" - I've had the car for 3.5 years and done 30k miles with no problems, so was surprised - I was driving at the time when I lost all power and had to pull over and call a tow truck. Just wanted to run this by you all.
After a 7 month wait, my new RR Sport P400e was delivered on the 20th of December, 2021.
On Friday the 7th of Jan, 2023 after just 400 miles, on the way home, a fault appeared on the dashboard “Gearbox fault”. Then it lost power and wouldn’t move another inch.
So far, it’s been at Rybrooks for 5 weeks, they say they are waiting to hear back from LR Technical.
Now, I’m expecting the usual, “oh, this wouldn’t happen to a Skoda” etc etc. BUT - anyone here had or heard of similar problems?
Also, can I ask for my money back, I’ve googled it and seems not “if the dealer tries to fix it bla bla….”
Anyway, typing this has already eased a bit of pain!
Any advice appreciated
Cheers all!
Guy
The car had just been for a big service at the main dealer, and despite being out of warranty, they quickly diagnosed the problem as being a "software update" and fixed it free of charge. From talking to the technician when I collected it (the next day) I got the impression that the software update had been interrupted during the service. The fact that they didn't charge me anything made me think there had been some mistake on their part perhaps.
Sounds like a different issue for your car given you've been without it for so much longer, but on the general LR reliability point, this is the first issue I've had in 15 years of LR ownership.
EdJ said:
Just seen this thread. My P400e FFRR broke down recently with the same message on the dashboard - "gear box fault" - I've had the car for 3.5 years and done 30k miles with no problems, so was surprised - I was driving at the time when I lost all power and had to pull over and call a tow truck.
The car had just been for a big service at the main dealer, and despite being out of warranty, they quickly diagnosed the problem as being a "software update" and fixed it free of charge. From talking to the technician when I collected it (the next day) I got the impression that the software update had been interrupted during the service. The fact that they didn't charge me anything made me think there had been some mistake on their part perhaps.
Sounds like a different issue for your car given you've been without it for so much longer, but on the general LR reliability point, this is the first issue I've had in 15 years of LR ownership.
Hi Ed,The car had just been for a big service at the main dealer, and despite being out of warranty, they quickly diagnosed the problem as being a "software update" and fixed it free of charge. From talking to the technician when I collected it (the next day) I got the impression that the software update had been interrupted during the service. The fact that they didn't charge me anything made me think there had been some mistake on their part perhaps.
Sounds like a different issue for your car given you've been without it for so much longer, but on the general LR reliability point, this is the first issue I've had in 15 years of LR ownership.
Thanks for your post, a bit reassuring. JLR technical keep getting Rybrooks to do different things, so it must be more than a software update I suppose, but you never know! I’ll suggest it when I get my weekly phone call.
It was 6 weeks on Friday since the car went in, we’ve actually forgotten what it looks like. We went for Lantau Bronze with Vintage Tan interior, from memory it was bloody lovely!
Oh well, will keep waiting!
Cheers!
We’ve had the same fault more than once on our P400e Vogue. We’ve also had a number of other faults which have caused the car to ‘fail to proceed’.
Underlying issue seems to be overheating electrics related judging by the number of cooling system components that have been changed when it’s been in to get fixed. It’s on its third water pump for example.
On the plus side, we’ve generally had decent loan cars from LR and their CS team have been helpful in getting things sorted. It’s also a lovely thing when it works.
As a consequence we may have another Range Rover, although probably not a hybrid next time.
Underlying issue seems to be overheating electrics related judging by the number of cooling system components that have been changed when it’s been in to get fixed. It’s on its third water pump for example.
On the plus side, we’ve generally had decent loan cars from LR and their CS team have been helpful in getting things sorted. It’s also a lovely thing when it works.
As a consequence we may have another Range Rover, although probably not a hybrid next time.
Milemuncher said:
We’ve had the same fault more than once on our P400e Vogue. We’ve also had a number of other faults which have caused the car to ‘fail to proceed’.
Underlying issue seems to be overheating electrics related judging by the number of cooling system components that have been changed when it’s been in to get fixed. It’s on its third water pump for example.
On the plus side, we’ve generally had decent loan cars from LR and their CS team have been helpful in getting things sorted. It’s also a lovely thing when it works.
As a consequence we may have another Range Rover, although probably not a hybrid next time.
Lordy! This is what I’m worried about, constant faults.Underlying issue seems to be overheating electrics related judging by the number of cooling system components that have been changed when it’s been in to get fixed. It’s on its third water pump for example.
On the plus side, we’ve generally had decent loan cars from LR and their CS team have been helpful in getting things sorted. It’s also a lovely thing when it works.
As a consequence we may have another Range Rover, although probably not a hybrid next time.
I’ve had 7 different cars from Land Rover and never had an issue, so yes, I’m not put off either.
I must have finally lost my marbles!
Milemuncher said:
I’m somewhat reassured by your previous good experience. I am hoping I’ve just got a rogue one and that the next one will be better…
I've met lots of previous owners.It seems to be pot luck.
Some say they've been great.
Many say they've had a few problems, to be expected.
Some say they'll be glad to see me driving the bloody thing away.
I've heard quite a few say the car's been at the dealers more than on their drive.
But as another poster above said, they're lovely things when they're working. Not much else comes close.
Trevor555 said:
Milemuncher said:
I’m somewhat reassured by your previous good experience. I am hoping I’ve just got a rogue one and that the next one will be better…
I've met lots of previous owners.It seems to be pot luck.
Some say they've been great.
Many say they've had a few problems, to be expected.
Some say they'll be glad to see me driving the bloody thing away.
I've heard quite a few say the car's been at the dealers more than on their drive.
But as another poster above said, they're lovely things when they're working. Not much else comes close.
If they’ve bought them s/h then there could be all sorts of carnage that happened before their time that they aren’t aware of.
swisstoni said:
If people have had the cars from new, then their testimony is worth listening to.
If they’ve bought them s/h then there could be all sorts of carnage that happened before their time that they aren’t aware of.
This. I've lost count of the number of people who'll go out and buy the cheapest Land Rover they can find then moan when it bites them on the arse. Many second owners (and some first ones) can barely afford to put fuel in them, so routine maintenance goes by the by. If they’ve bought them s/h then there could be all sorts of carnage that happened before their time that they aren’t aware of.
All modern Landrovers are luxury cars, and therefore horrendously complicated, like all luxury cars so they are much more likely to suffer issues especially niggling electrical or software issues. Even really old ones are complex, mine has two axles, two gearboxes (some have three), two swivel hubs, and steering components that need oiling plus up to around a dozen grease points.
swisstoni said:
Trevor555 said:
Milemuncher said:
I’m somewhat reassured by your previous good experience. I am hoping I’ve just got a rogue one and that the next one will be better…
I've met lots of previous owners.It seems to be pot luck.
Some say they've been great.
Many say they've had a few problems, to be expected.
Some say they'll be glad to see me driving the bloody thing away.
I've heard quite a few say the car's been at the dealers more than on their drive.
But as another poster above said, they're lovely things when they're working. Not much else comes close.
One customer said their car had been replaced by LR as they couldn't fix their first one. And said car just sat in their yard for months. LR technical said to the dealer to let them know if they could fix it.
So as I said, the odd one causes grief, lots of grief.
But countless times the sellers said they're having another one as nothing else comes close to them for luxury, safety for their family, and the prestige
My close friend has an 18 plate FF and he's had zero issues in three years
cjt1979 said:
My P400e developed a complete breakdown of the hybrid system 3-4 weeks after delivery. LR took it back, gave me a brand new RR Vogue until they fixed the problem, which took approx 6 weeks. Car has been fine since. Unfortunately its an occupational hazard with LR vehicles..
You did very well getting a new vogue. We’ve had a new defender on loan for 2 months now, but also they gave us £500 towards a weekend away, we’ve just got back from Swinton park, get booked in everyone, it’s fabulous.Anyway, I’m giving them another week and then I’m going to ask the dealership to find me a replacement. I know I must be a glutton for punishment, but I don’t want any other brand of car.
The Mad Monk said:
Why is that?
I did like my Landcruiser but the RR was just better and more special , plus i had no problems with it. Also, the Toyota dealers are just as bad when it went in for its first service they did nothing not the oil or filter, the filter still had the pink dots on it that it left the factory with.
Update! 9 weeks today my car developed the fault.
I’m now sat in the waiting area of Rybrook Land Rover.
Hooray! I received an email saying they had fixed my car. A fault with the PCM, which they have now replaced.
I excitedly turned up half an hour ago , said thank you very much and drove off. The first time I looked at the dashboard, 20 seconds into my triumphant journey towards home, I noticed the emissions symbol!
So I’ve driven straight back and am awaiting the results of a diagnostic test.
So close….so close!
Bye for now!
I’m now sat in the waiting area of Rybrook Land Rover.
Hooray! I received an email saying they had fixed my car. A fault with the PCM, which they have now replaced.
I excitedly turned up half an hour ago , said thank you very much and drove off. The first time I looked at the dashboard, 20 seconds into my triumphant journey towards home, I noticed the emissions symbol!
So I’ve driven straight back and am awaiting the results of a diagnostic test.
So close….so close!
Bye for now!
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