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fellatthefirst
Original Poster
192 posts
24 months
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Our desk dispatch has stopped working today. Account managers aren't answering phones and the I.T support line....well we're in a que and have been for 1 hour.
Just wondering if anyone else is having the same problems? The import isn't working on CSV upload.
Maybe it's time to bite the bullet and go for a more expensive but more reliable courier.
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DSLiverpool
3,285 posts
71 months
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fellatthefirst said:
Maybe it's time to bite the bullet and go for a more expensive but more reliable courier.
This!
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BPD
417 posts
67 months
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Was it Yodel that I heard were struggling financially? Might of been but don't quote me on it.
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AndyBrew
1,114 posts
88 months
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I refuse to buy when I know Yodel will be delivering, right bunch of clowns!
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BorkFactor
4,873 posts
27 months
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Worst "delivery" company I have ever had the misfortune of encountering. Apparently our flat is undeliverable, even though it is in the middle of Aberdeen and the man didn't even ring the f  king buzzer! t ts.
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Nickyboy
3,387 posts
103 months
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BPD said: Was it Yodel that I heard were struggling financially? Might of been but don't quote me on it. Loosing £1m minimum a week after the takeover of DHL
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PumpkinSteve
1,802 posts
25 months
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I ordered a new TV which was scheduled for delivery before 9:30am yesterday, no sign of it at all, waited in all day. I phoned Yodel this morning and, although they have a record that the delivery was supposed to take place yesterday, they have no further information about where it is. "We'll just have to wait a few days and see if any info comes through on it" is the reply I got. f king useless. P.S. Sorry to hijack the thread 
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fellatthefirst
Original Poster
192 posts
24 months
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I think they have been in financial bother but they are jacking their prices up in August by over £1 a parcel. So that will obviously make a huge difference.
To be honest the courier's are all as bad as each other in my opinion. Yodel are just the cheapest.
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Tazio1
304 posts
76 months
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Our account manager showed us their new service level promise from August 98.5% or money back for all clients. So they must think that the performance levels are set to improve after the combining of the 2 networks are completed in July. I agree service levels are similar in all couriers and advise you but the cheapest.
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fellatthefirst
Original Poster
192 posts
24 months
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Yeh, well it's not money back, it's a refund on the difference between 24 hour delivery and 72 hour. But still it's something.
Was quite a surprised by the peak season penalties too if you send too many items! But from their point of view it makes sense really.
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Tazio1
304 posts
76 months
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Yes you are right, but they will give a 100% refund on the 72 hour B to C by the % it falls below the guaranteed servie level, others services just the difference as I understand it.
I think protecting service levels in peak is important, but not sure what to make of the new peak surcharge if you send over. When our volume goes up I usually push for lower rates! I expect others will follow, although we also put bulk through Parcel Force and they have not mentioned anything yet......
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