PayPal dispute - not as described
Discussion
i managed to win a recent paypal dispute as a seller of a used phone apparently due to this clause:
"The item had been used, which meant it was not covered by paypal."
Often it will depend on who you speak to at paypal.
Part of the reason i won was I had a person follow up off his own back after I had originally lost the dispute
"The item had been used, which meant it was not covered by paypal."
Often it will depend on who you speak to at paypal.
Part of the reason i won was I had a person follow up off his own back after I had originally lost the dispute
Glad you got your money back. I have had fair bit of experience with ebay/paypal and disputes. The worst thing is charge back when the buyer claims they never made the transaction. The bank takes the money straight back off Paypal. You get a chance to submit evidence but they then charged an extra fee on top.
One to watch for is random letters sent to you tracked. I share a business unit and my friend who sells fairly expensive car tuning parts. He received a letter with nothing but a bit of toilet paper in it (clean). Roll on 3 weeks later a paypal dispute and wanted to return the item. The tracking number he entered was that of the envelope. It shows delivered right away and a refund is processed. He did manage to get this one sorted though with evidence of the delivery date and photos of the envelope.
Refusing to sign for a delivery does not work either. I recently returned 20kg of phone cases to China, They refused to sign on 2 different days. Paypal said a delivery has been attempted and i got my money back. Again i was the buyer in this case.
I have been selling on ebay since it begun and running a business for 3 years. The amount of scammers has gone up and expectations of buyers has gone up, i think due to Amazon and the service they offer. I have customers demanding i send a courier to collect a £7 phone case because they bought the wrong fitment. Its never ending.
One to watch for is random letters sent to you tracked. I share a business unit and my friend who sells fairly expensive car tuning parts. He received a letter with nothing but a bit of toilet paper in it (clean). Roll on 3 weeks later a paypal dispute and wanted to return the item. The tracking number he entered was that of the envelope. It shows delivered right away and a refund is processed. He did manage to get this one sorted though with evidence of the delivery date and photos of the envelope.
Refusing to sign for a delivery does not work either. I recently returned 20kg of phone cases to China, They refused to sign on 2 different days. Paypal said a delivery has been attempted and i got my money back. Again i was the buyer in this case.
I have been selling on ebay since it begun and running a business for 3 years. The amount of scammers has gone up and expectations of buyers has gone up, i think due to Amazon and the service they offer. I have customers demanding i send a courier to collect a £7 phone case because they bought the wrong fitment. Its never ending.
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