Use Sagepay but Paypal PRO will save us £6k p/a in commision

Use Sagepay but Paypal PRO will save us £6k p/a in commision

Author
Discussion

DSLiverpool

Original Poster:

14,740 posts

202 months

Wednesday 21st May 2014
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Anyone any experience, Sage was 1.7% down to 1.2%

Dave_ST220

10,294 posts

205 months

Wednesday 21st May 2014
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No problems with Pro here, added benefit that your fees go lower if you offer Pay Pal too as the fees are based on what you stick through them as a whole. Can't accept Amex cars but has 3DS. Been pretty rock solid TBH, had an issue with payments failing after 3DS but was fixed quickly. What solution are you looking at with Pro?

DSLiverpool

Original Poster:

14,740 posts

202 months

Wednesday 21st May 2014
quotequote all
Dave_ST220 said:
No problems with Pro here, added benefit that your fees go lower if you offer Pay Pal too as the fees are based on what you stick through them as a whole. Can't accept Amex cars but has 3DS. Been pretty rock solid TBH, had an issue with payments failing after 3DS but was fixed quickly. What solution are you looking at with Pro?
Quoted us Amex at 1.4% - just double checked it.

Dave_ST220

10,294 posts

205 months

Wednesday 21st May 2014
quotequote all
Pay Pal Pro in the UK doesn't support Amex, some cards works some don't. Went through that about 3 weeks ago as we were looking to sort it once & for all & got that answer (our cart was programmed to take it from day 1 but all the guides seem to be generic & take the american system into account). Maybe it does on their hosted solution which means people will be making payment off your site & it will be Pay Pal branded.

DSLiverpool

Original Poster:

14,740 posts

202 months

Wednesday 21st May 2014
quotequote all
We have asked them again over Am Ex one big corp uses it all the time so we need it, I wont accept offsite checkout we just paid to bring it on site

Dave_ST220

10,294 posts

205 months

Wednesday 21st May 2014
quotequote all
Well if that's the case then the merchant support ticket I have from 3 weeks is bullst. I'll contact them again in the morning when I get a minute. For us it's a case of ticking a box to make it active again but I won't do that when they say UK cards are not supported!

Who's saying this, sales or merchant support?

Dave_ST220

10,294 posts

205 months

Wednesday 21st May 2014
quotequote all
Btw, as I asked what solution are you using? They have 3 versions of Pro and 2 out of the 3 will support Amex by memory. We use the totally unbranded onsite version & that is what they say still does not support it.

DSLiverpool

Original Poster:

14,740 posts

202 months

Wednesday 21st May 2014
quotequote all
To be honest I only found out we were changing today at our management meeting, the manager and finance guy are looking at all overhead and this is their baby. I am a big believer that people like PayPal, I never used to be, I thought it smacked of eBay seller but it's very popular and I prefer it as well when I buy. Will check tomorrow.

Dave_ST220

10,294 posts

205 months

Wednesday 21st May 2014
quotequote all
Pay Pal is fine, we've offered it for years. But IMO you want the card option to be unbranded. Some people HATE Pay Pal & when they click pay by card & see their logo will click off your site. The 2 out of the 3 options used to have Pay Pal branding & probably still do, it's those two that accept Amex.

rich1231

17,331 posts

260 months

Wednesday 21st May 2014
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Has anyone mentioned Dynamic currency conversion (DCC) to you?


Dave_ST220

10,294 posts

205 months

Thursday 22nd May 2014
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https://developer.paypal.com/webapps/developer/doc...

According to that Amex is not accepted which is what we were told 3 weeks ago.

DSLiverpool

Original Poster:

14,740 posts

202 months

Thursday 22nd May 2014
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Our rep came back with 1.4% and a definite yes - we go live in a week so time will tell - don't you love big faceless companies

Dave_ST220

10,294 posts

205 months

Thursday 22nd May 2014
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Let me know how you get on as I'll be having strong words with MTS if they now pass Amex cards fine. As I said when we had it switched on it worked for some cards. When one failed we queried it & they said they were not supported in the UK! Have they mentioned Amex Safekey to you? You have to apply to Amex for that then go through Cardinal to have the account setup to pass the info.

cuneus

5,963 posts

242 months

Thursday 22nd May 2014
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DS

I realise that it may not be appropriate for your business but Paypal Express is also a good option to have

It alleviates the tedium of having to type all your details in the checkout

and yes quite a few hate Paypal on principle

DSLiverpool

Original Poster:

14,740 posts

202 months

Thursday 22nd May 2014
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We have Paypal express its IMHO essential these days as people dislike putting card info in.

Zoon

6,696 posts

121 months

Friday 23rd May 2014
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DSLiverpool said:
We have Paypal express its IMHO essential these days as people dislike putting card info in.
+1 here too, only recently started using it but good conversions so far.

sa_20v

4,108 posts

231 months

Wednesday 28th May 2014
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For online also try Secure Trading, much cheaper than offerings from WorldPay etc. For online I run PayPal express alongside ST and find, surprisingly, that one third go through PayPal!

Dave_ST220

10,294 posts

205 months

Friday 25th July 2014
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Are you now live with this? Amex cards working??

DSLiverpool

Original Poster:

14,740 posts

202 months

Friday 25th July 2014
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Dave_ST220 said:
Are you now live with this? Amex cards working??
Yes and no, its ready to roll but as we are having a new UK website and Brightperl CMS we decided to do the lot at once, Brightperl launches August attached to old website, new website Sept.

I have got in writing that AmEx is not an issue.

Dave_ST220

10,294 posts

205 months

Friday 25th July 2014
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Drop me an email when it's live & working please because my business support contact says Amex is not supported with Pro as does all the documentation. Ta