Help - Looking at taking a loss

Help - Looking at taking a loss

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Discussion

jonamv8

Original Poster:

3,151 posts

166 months

Tuesday 12th August 2014
quotequote all
UPDATE:

So the third party insurers have sent out their own engineer to look at the damage to the car and have now written it off. This is good and bad. Good in that I didn't want the car back with that damage, bad as they have given me two scenarios:

1. £14k for the car

2. £10k Cash and the car back

Neither one is acceptable to me. Certainly not option 2!

So I am back where we started at the beginning of this thread. I've had another look today at replacing the vehicle and it will cost me 16k-17k to get a replacement like for like car matching age, spec, condition & mileage. This is what I feel I am due.

£14k gets me a car that is generally older, more miles and less spec. This is not like for like.

I've spoken to my accident management company and have put together an email showing examples currently for sale and asking them to source me a like for like replacement or increase their offer. Is there anything else I should be doing?

Any help duly appreciated.

jonnydm

5,107 posts

209 months

Tuesday 12th August 2014
quotequote all
Tell them exactly that, making each point about the car, spec and condition clear. Any options you have on the car - they'll be able to see. If you had a full service history - you can send this to them.

jonamv8

Original Poster:

3,151 posts

166 months

Tuesday 12th August 2014
quotequote all
Cheers.

Just put an email over to them with examples to match my age, spec, mileage etc at 16k+ and what I could get for £14k, which were nothing like my old car. Had to use eBay and Pistonheads classifieds as Autotrader has been offline all morning. Frustrating

Efbe

9,251 posts

166 months

Tuesday 12th August 2014
quotequote all
jonamv8 said:
Cheers.

Just put an email over to them with examples to match my age, spec, mileage etc at 16k+ and what I could get for £14k, which were nothing like my old car. Had to use eBay and Pistonheads classifieds as Autotrader has been offline all morning. Frustrating
put the shoe on the other foot.

could they provide an example of a car at £14k?

I have been in this situation with a motorbike theft, and a laptop claim; both times I had them looking for examples.

jonamv8

Original Poster:

3,151 posts

166 months

Monday 18th August 2014
quotequote all
So I have heard back and now they are claiming that my car had previous accident damage! This car was immaculate apart from some wheel scuffing and certainly wasn't CAT C CAT D etc so how would any damage that was unnoticeable affect value??

See their response:

"Please refer back to engineers report. They inspected the vehicle and noticed that vehicle has signs of repair following a previous accident.

The independent motor engineer placed a value of £14,400 which we initially felt was high given the example I sent yesterday showing a less value.

Your client has then sent an advert from a main dealer website showing a slightly better spec vehicle. Whilst we felt this did not justify an increase on its own, we decided to raise the PAV anyway to match your independent engineers report. We did this without deducting any further salvage amount.

We will have no further offers to make in relation to increasing the PAV. "

I have not seen the example they claim to have sent.

Also I sent them examples of about 10 vehicles, not just a main dealer advert.

They are also threatening to remove me from hire, ie placing further pressure on me to just accept their offer which leaves me out of pocket, or having to get an inferior replacement vehicle.

jonamv8

Original Poster:

3,151 posts

166 months

Monday 18th August 2014
quotequote all
Could anyone confirm whether I am able to decline a cash offer and ask them to provide a replacement vehicle with the same age mileage spec etc?

dacouch

1,172 posts

129 months

Monday 18th August 2014
quotequote all
jonamv8 said:
Could anyone confirm whether I am able to decline a cash offer and ask them to provide a replacement vehicle with the same age mileage spec etc?
No you can't.

dacouch

1,172 posts

129 months

Monday 18th August 2014
quotequote all
jonamv8 said:
So I have heard back and now they are claiming that my car had previous accident damage! This car was immaculate apart from some wheel scuffing and certainly wasn't CAT C CAT D etc so how would any damage that was unnoticeable affect value??

See their response:

"Please refer back to engineers report. They inspected the vehicle and noticed that vehicle has signs of repair following a previous accident.

The independent motor engineer placed a value of £14,400 which we initially felt was high given the example I sent yesterday showing a less value.

Your client has then sent an advert from a main dealer website showing a slightly better spec vehicle. Whilst we felt this did not justify an increase on its own, we decided to raise the PAV anyway to match your independent engineers report. We did this without deducting any further salvage amount.

We will have no further offers to make in relation to increasing the PAV. "

I have not seen the example they claim to have sent.

Also I sent them examples of about 10 vehicles, not just a main dealer advert.

They are also threatening to remove me from hire, ie placing further pressure on me to just accept their offer which leaves me out of pocket, or having to get an inferior replacement vehicle.
If you had claimed from your own policy then assuming you were not aware the car was previously written off and could not reasonably be expected to know, then your Insurers would be obliged to pay the standard price for the car eg without deducting for the car being previously written off. By using your friend you don't have this option

jonamv8

Original Poster:

3,151 posts

166 months

Tuesday 19th August 2014
quotequote all
Car wasnt previously written off. Engineer damage report states evidence of historical repair but generally sound and clean for age. Vague.com