Fit for purpose?
Discussion
I am really confused here and need other peoples thoughts...
We were sold an door entry system which works with a magnetic lock. This is positioned at the top of the door and the other part fixed to the wall. When the door reaches the magnetic area it pulls it shut and locks.
Now after a couple of months from fitting the door doesn't always close. I think mainly due to the draft strips running down the side of the door and possibly the door closure at the bottom of the door.
I have had the company in to look at this, and he has said that the door closure works fine and I need to get the door fixed.
My question is, if the company sells you a product, fits it, and it doesn't work due to another component, shouldn't they make good and ensure their product works?
We were sold an door entry system which works with a magnetic lock. This is positioned at the top of the door and the other part fixed to the wall. When the door reaches the magnetic area it pulls it shut and locks.
Now after a couple of months from fitting the door doesn't always close. I think mainly due to the draft strips running down the side of the door and possibly the door closure at the bottom of the door.
I have had the company in to look at this, and he has said that the door closure works fine and I need to get the door fixed.
My question is, if the company sells you a product, fits it, and it doesn't work due to another component, shouldn't they make good and ensure their product works?
sparkyb999 said:
I am really confused here and need other peoples thoughts...
My question is, if the company sells you a product, fits it, and it doesn't work due to another component, shouldn't they make good and ensure their product works?
Nope, their product is working fine. Your door seems to be defective. If you get the door fixed and it still doesn't work with the mag-lock then it's their problem. My question is, if the company sells you a product, fits it, and it doesn't work due to another component, shouldn't they make good and ensure their product works?
Mr Overheads said:
So NOT the magentic lock then....
no, the mag lock works fine when the door actually closes up to it, but this only happens 50% of the time (for what exact reason not sure). In my eyes, someone tries to sell you this great product, you agree to spend the money, they fit it and it doesn't do the job, and now its my problem as its not compatible with the door. Sorry I should of explained.. a month before I had the door closure replaced and the door works fine as a door. The problem with the door entry unit is the door doesn't quite close in the proximity of the magnet every time. The door isn't broken.Is there a physical magentic latch to system or is a pure top mounted electro magnet?
If it's the first then as a complete outside chance they should look into the latch.
The second system and the fact your door doesn't close is your problem. Oh and also if the door is a access door do remember to lock it properly with a proper key when the area should be fully secure e.g. overnight. Door top mounted maglocks are usually only active when there is a mains current to generate the electromagnetic field.
If it's the first then as a complete outside chance they should look into the latch.
The second system and the fact your door doesn't close is your problem. Oh and also if the door is a access door do remember to lock it properly with a proper key when the area should be fully secure e.g. overnight. Door top mounted maglocks are usually only active when there is a mains current to generate the electromagnetic field.
I fit door access systems as one of the many things I do and from the way you have described things, I would be looking at the door closer as being the problem. They do wear, and this affects how the door closes, and the speed it closes at. As long as the maglock pulls in within it's tolerances then it's not the access control companies problem.
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