Fit for purpose?

[sparkyb999]

I am really confused here and need other peoples thoughts...

We were sold an door entry system which works with a magnetic lock. This is positioned at the top of the door and the other part fixed to the wall. When the door reaches the magnetic area it pulls it shut and locks.

Now after a couple of months from fitting the door doesn't always close. I think mainly due to the draft strips running down the side of the door and possibly the door closure at the bottom of the door.

I have had the company in to look at this, and he has said that the door closure works fine and I need to get the door fixed.

My question is, if the company sells you a product, fits it, and it doesn't work due to another component, shouldn't they make good and ensure their product works?

[Frimley111R]

You're kidding right?

[surveyor]

You'd like to think, but no.

My experience of door entry systems is they will find constant new ways to break, involving every trade going- although I've yet to need a plumber I suppose.

[walm]

Some criminal mechanic fixed my alternator and now the sun roof won't close.
Where do I claim compo?

[Slurms]

sparkyb999 said:

I am really confused here and need other peoples thoughts...


My question is, if the company sells you a product, fits it, and it doesn't work due to another component, shouldn't they make good and ensure their product works?

Nope, their product is working fine. Your door seems to be defective. If you get the door fixed and it still doesn't work with the mag-lock then it's their problem.

[jammy_basturd]

Can't you quickly disconnect the arm of the closure or deactivate it to work out whether it is that causing the problem?

[Mr Overheads]

sparkyb999 said:

I think mainly due to the draft strips running down the side of the door and possibly the door closure at the bottom of the door.

So NOT the magentic lock then....

[sparkyb999]

Mr Overheads said:

So NOT the magentic lock then....

no, the mag lock works fine when the door actually closes up to it, but this only happens 50% of the time (for what exact reason not sure). In my eyes, someone tries to sell you this great product, you agree to spend the money, they fit it and it doesn't do the job, and now its my problem as its not compatible with the door. Sorry I should of explained.. a month before I had the door closure replaced and the door works fine as a door. The problem with the door entry unit is the door doesn't quite close in the proximity of the magnet every time. The door isn't broken.

[jammy_basturd]

Sounds like the closure is the problem then?!! The closure's job is to shut the door. Am I missing something?!

[simoncrowe]

The door closure should be spring based so it should have an adjuster on it to increase the force it closes the door with. It sounds like a simple adjustment is all that's necessary. I can't see what all the commotion is all about!

[sparkyb999]

No commotion my friend.. just asking da question!

[b0rk]

Is there a physical magentic latch to system or is a pure top mounted electro magnet?

If it's the first then as a complete outside chance they should look into the latch.
The second system and the fact your door doesn't close is your problem. Oh and also if the door is a access door do remember to lock it properly with a proper key when the area should be fully secure e.g. overnight. Door top mounted maglocks are usually only active when there is a mains current to generate the electromagnetic field.

[Cyberprog]

I fit door access systems as one of the many things I do and from the way you have described things, I would be looking at the door closer as being the problem. They do wear, and this affects how the door closes, and the speed it closes at. As long as the maglock pulls in within it's tolerances then it's not the access control companies problem.