eBay sellers & returns!
Discussion
Hello guys,
I wasn't aware of this and I am unsure how many others are either but I think its worth bringing to peoples attention just in case!
I found out yesterday from an eBay Rep that if you simply log into paypal, find the transaction in question and issue a refund eBay will put a defect against your account, you MUST get the buyer to open a return item case first to avoid getting a defect.
Is everybody aware of this?
I wasn't aware of this and I am unsure how many others are either but I think its worth bringing to peoples attention just in case!
I found out yesterday from an eBay Rep that if you simply log into paypal, find the transaction in question and issue a refund eBay will put a defect against your account, you MUST get the buyer to open a return item case first to avoid getting a defect.
Is everybody aware of this?
Mudgey said:
Hello guys,
I wasn't aware of this and I am unsure how many others are either but I think its worth bringing to peoples attention just in case!
I found out yesterday from an eBay Rep that if you simply log into paypal, find the transaction in question and issue a refund eBay will put a defect against your account, you MUST get the buyer to open a return item case first to avoid getting a defect.
Is everybody aware of this?
surely not? I wasn't aware of this and I am unsure how many others are either but I think its worth bringing to peoples attention just in case!
I found out yesterday from an eBay Rep that if you simply log into paypal, find the transaction in question and issue a refund eBay will put a defect against your account, you MUST get the buyer to open a return item case first to avoid getting a defect.
Is everybody aware of this?
that is a bit of a joke
this must have either come in very recently or it's taking ages for eBay to pick up on but I have checked and can confirm that I have had a defect for cancelled transaction through refunding through paypal. I can only see one and it's not the most recent or oldest item that I have refunded.
Going on my experience (not a very large sample, I'd have to say) it's only problems that are your fault that will receive a defect in the manner your manager describes.
So Item Not Received (INR), your fault, you get a defect. Not as Described (SNAD), your fault, so again you get the defect. Negative feedback you get the defect.
But, customer changes their mind and doesn't want to go through the initial expense of the managed returns process, their fault, so they in effect get a defect (and in these days of report a buyer) they might even get a marker on their account. Perhaps that's something you could ask your account manager?
So Item Not Received (INR), your fault, you get a defect. Not as Described (SNAD), your fault, so again you get the defect. Negative feedback you get the defect.
But, customer changes their mind and doesn't want to go through the initial expense of the managed returns process, their fault, so they in effect get a defect (and in these days of report a buyer) they might even get a marker on their account. Perhaps that's something you could ask your account manager?
I had a buyer who raised 'item not received' before corresponding. There was a reason for this - she still had her old address (thankfully her Mum's) on the system. Even complained delivery wasn't quick because she wasn't going to her Mum's for another week.
Some people beggar belief.
Some people beggar belief.
Fastpedeller said:
I had a buyer who raised 'item not received' before corresponding. There was a reason for this - she still had her old address (thankfully her Mum's) on the system. Even complained delivery wasn't quick because she wasn't going to her Mum's for another week.
Some people beggar belief.
Thing is, if you're a buyer and you choose to message the seller, it gives a list of reasons why you're contacting them, and if you chose pretty much any apart from "other", it automatically opens a case. Most buyers don't seem to be especially sharp, and they'd almost have to be going out of their way to avoid opening a case. PITA.Some people beggar belief.
951TSE said:
Going on my experience (not a very large sample, I'd have to say) it's only problems that are your fault that will receive a defect in the manner your manager describes.
So Item Not Received (INR), your fault, you get a defect. Not as Described (SNAD), your fault, so again you get the defect. Negative feedback you get the defect.
But, customer changes their mind and doesn't want to go through the initial expense of the managed returns process, their fault, so they in effect get a defect (and in these days of report a buyer) they might even get a marker on their account. Perhaps that's something you could ask your account manager?
That's how it should happen of course, with an honest buyer. If buyer (upon deciding they don't want the item)decides to put it down as not as described (they've nothing to lose and everything to gain) then the can of worms is opened!So Item Not Received (INR), your fault, you get a defect. Not as Described (SNAD), your fault, so again you get the defect. Negative feedback you get the defect.
But, customer changes their mind and doesn't want to go through the initial expense of the managed returns process, their fault, so they in effect get a defect (and in these days of report a buyer) they might even get a marker on their account. Perhaps that's something you could ask your account manager?
I had a thought on this issue that I'll share. When you do refund using eBay rather than doing it directly with Paypal, the item appears under the awaiting payment page which is probably exactly how the defect is registered. As it doesn't change the status of the sale at all, I will now send a Paypal payment from Paypal's own website whenever I need to refund money.
ModernAndy said:
I had a thought on this issue that I'll share. When you do refund using eBay rather than doing it directly with Paypal, the item appears under the awaiting payment page which is probably exactly how the defect is registered. As it doesn't change the status of the sale at all, I will now send a Paypal payment from Paypal's own website whenever I need to refund money.
Won't you end up without a credit for the final value fee if you do that?Fastpedeller said:
Won't you end up without a credit for the final value fee if you do that?
yes, that's correct. However, if you must avoid defects then it's worth it. Ours aren't that high at the mo (circa 1.05% and lowering due to figuring out a few things) but I'm aiming to contain them to below 1% in case something terrible happens and we need a cushion.Gassing Station | Business | Top of Page | What's New | My Stuff