Discussion
Inkyfingers said:
On the face of it, it's utterly daft, but then why should you be let of when somebody who owes more has to pay?
The letter includes the sentence"A payslip is attached if you wish to pay, but the Collector will not pursue this small amount."
So not only have they spent several £££s chasing 41p, but they have also told me I needn't bother paying. Why spend the effort?
Bevause they have a very big computer that's set up that way, and nobody knows how to change it. It's called a 'system'. Systems and policies are things put in place so that nobody has to think. The problems start when someone starts to think... dangerous indeed.
How many times have you had a perfectly sensible request batted back with 'It's the system' or 'It's our policy'? Both mean 'You're right but...'
How many times have you had a perfectly sensible request batted back with 'It's the system' or 'It's our policy'? Both mean 'You're right but...'
spikeyhead said:
The letter includes the sentence
"A payslip is attached if you wish to pay, but the Collector will not pursue this small amount."
So not only have they spent several £££s chasing 41p, but they have also told me I needn't bother paying. Why spend the effort?
OK, then it's bonkers!"A payslip is attached if you wish to pay, but the Collector will not pursue this small amount."
So not only have they spent several £££s chasing 41p, but they have also told me I needn't bother paying. Why spend the effort?
Which costs more. The odd letter for a piddly amount. Or reprogramming the system to decide what to send or not.
Say it costs £10,000 a year in unnecessary letters. Or £100,000 to run the project to make the change.
Which is more wasteful?
Someone has probably taken a quick glance at the numbers and decided it's a feature that's not cost effective, so send a letter for everything and live with it.
Say it costs £10,000 a year in unnecessary letters. Or £100,000 to run the project to make the change.
Which is more wasteful?
Someone has probably taken a quick glance at the numbers and decided it's a feature that's not cost effective, so send a letter for everything and live with it.
Munter said:
Which costs more. The odd letter for a piddly amount. Or reprogramming the system to decide what to send or not.
Say it costs £10,000 a year in unnecessary letters. Or £100,000 to run the project to make the change.
Which is more wasteful?
Someone has probably taken a quick glance at the numbers and decided it's a feature that's not cost effective, so send a letter for everything and live with it.
Perhaps. Do you think they think that hard? Say it costs £10,000 a year in unnecessary letters. Or £100,000 to run the project to make the change.
Which is more wasteful?
Someone has probably taken a quick glance at the numbers and decided it's a feature that's not cost effective, so send a letter for everything and live with it.
It also shouldn't cost £100,000 to add 'If x = <£1 nosend'
BoRED S2upid said:
I'm guessing spikey if you were owed a similar amount as a rebate they shouldn't bother writing to you about that either?
Nope they do. I paid my Corporation tax a month early a couple of years ago, so it accrued £1.01 interest owing to me (i.e. they pay you interst when you are in credit), which they then paid out by cheque automatically ratehr than jsut deduct from next years figure. I didn't bother cashing it.Mr Overheads said:
BoRED S2upid said:
I'm guessing spikey if you were owed a similar amount as a rebate they shouldn't bother writing to you about that either?
Nope they do. I paid my Corporation tax a month early a couple of years ago, so it accrued £1.01 interest owing to me (i.e. they pay you interst when you are in credit), which they then paid out by cheque automatically ratehr than jsut deduct from next years figure. I didn't bother cashing it.Not to mention recently we applied to have a company struck off, wrote in to HMRC stating what was happening to close the corporation tax file. Client paid the tax. HMRC then repaid the tax as a cheque (not cashed) as it didn't fit the usual time slot, then objected to the striking off as they hadn't paid their tax.
That's just one scenario. Eric and others in constant dealings will no doubt have countless stories of wastage regarding HMRC, my favourite being their automated system seems to hate the Suffolk dialect and can't distinguish between Yes and No!
Y'air
No-wuh
Completely different!!!
That's just one scenario. Eric and others in constant dealings will no doubt have countless stories of wastage regarding HMRC, my favourite being their automated system seems to hate the Suffolk dialect and can't distinguish between Yes and No!
Y'air
No-wuh
Completely different!!!
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