Discussion
Not sure if it should be in here but as it's to do with business I would assume so.
I will be calling in the morning if anyone isn't able to give an answer but I'm hoping somebody can tell me now as I'm confused/pissed off.
I have just sold 2 items off eBay @£8.50 a piece coming to £17.
PayPal take their fee which should work out at 78p if I have worked it out correctly (3.4% + 20p).
Well, I've just checked and they've taken £1.03 off?
It's the only transaction I've had issue with and no idea why this has happened. Anyone able to explain?
I will be calling in the morning if anyone isn't able to give an answer but I'm hoping somebody can tell me now as I'm confused/pissed off.
I have just sold 2 items off eBay @£8.50 a piece coming to £17.
PayPal take their fee which should work out at 78p if I have worked it out correctly (3.4% + 20p).
Well, I've just checked and they've taken £1.03 off?
It's the only transaction I've had issue with and no idea why this has happened. Anyone able to explain?
chippy348 said:
Strange, why i ask if the UK as i think they charge more in the transaction is from a non UK account OR the card used to fund pay pal is not a uk card.
Will be interested to know what they say
I'll update when I find out but I cannot ship abroad anyway due to the type of product it is. Will be interested to know what they say
Right so i've spent an hour on the phone between PayPal and eBay.
They've told me the buyer has a UK address but used a bank account in New Zealand to pay.
I've then had to pay an extra 1.5% fee because of this.
After being passed onto eBay I asked how to stop this and they told me it was PayPal's responsibility.
So after contacting PayPal one last time, they told me that this person has paid the conversion fee and I should not have. I have sent a screenshot of the fee as they requested and hopefully I'll get refunded back that cost.
They've told me the buyer has a UK address but used a bank account in New Zealand to pay.
I've then had to pay an extra 1.5% fee because of this.
After being passed onto eBay I asked how to stop this and they told me it was PayPal's responsibility.
So after contacting PayPal one last time, they told me that this person has paid the conversion fee and I should not have. I have sent a screenshot of the fee as they requested and hopefully I'll get refunded back that cost.
russy01 said:
Im a bit out of the loop with Paypal fees so excuse me if I am missing something. But thats an extremely high rate compared to what we pay.... (well over double)
I dont know what volume you do but Id have a look at getting that down....
Yes not enough volume yet so 3.4% + 20p atm. I dont know what volume you do but Id have a look at getting that down....
smiffy180 said:
Yes not enough volume yet so 3.4% + 20p atm.
You want to look at getting a micropayments paypal account if you have significant transactions that amount to under £11.00 ish.The fees are usefully lower, and you can have a regular paypal account and a micro account. Simply set the micro one as the paypal account on the listings that have a low sell price.
https://www.paypal.com/uk/webapps/mpp/micropayment...
Jesus Christ.
Got my 25p back on 3rd time lucky.
Taken me around 75mins total
Glad my calls are free. I don't have anything better to do, no orders means spare time to chase people
They have though pissed me off. I was told I would be contacted within 48 hours, both times this did not happen.
The 25p is because although the buyer is in the UK, their account is in New Zealand and I occur the charges for this which apparently is under thir T&C's or fee's anyway.
After arguing on the phone nearly calling him a complete and utter f
ktard - he was adamant 3.4% + 20p of £17 is £1.03 - he said as a one off he'll refund me the 25p 
So, now I've got to chase up lenovo who have failed to contact me back - wtf is with customer service from big companies!?
Got my 25p back on 3rd time lucky.
Taken me around 75mins total
Glad my calls are free. I don't have anything better to do, no orders means spare time to chase people They have though pissed me off. I was told I would be contacted within 48 hours, both times this did not happen.
The 25p is because although the buyer is in the UK, their account is in New Zealand and I occur the charges for this which apparently is under thir T&C's or fee's anyway.
After arguing on the phone nearly calling him a complete and utter f
ktard - he was adamant 3.4% + 20p of £17 is £1.03 - he said as a one off he'll refund me the 25p So, now I've got to chase up lenovo who have failed to contact me back - wtf is with customer service from big companies!?
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