eBay genius at your service

[DSLiverpool]

eBay says:
A case has been opened because the buyer has an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of £49.99 without any impact to you. The refund includes the purchase price plus original postage & packaging.

This case is now closed. You aren't required to reimburse the buyer or eBay and this case will not be counted in your seller performance evaluation.

You can view the details of the case in the Resolution Centre.

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I called and asked how to handle it, they told me exactly and for the first time ever I've avoided a hit!

[Butter Face]

Crikey that's a hell of a good deal for you! I assume you sell a lot on eBay?

[mattdaniels]

Were you using the eBay shipping service by any chance?

[MTech535]

What was the buyers problem?

[DSLiverpool]

No favouritism, just followed procedure.

We shipped it, he said it hadn't arrived, we uploaded tracking info that said it had but I have lost these before hence I asked customer services to tell me the right way to do it so we don't get a strike.

Chuffed

[Spanna]

Feckin' result chap. I've only ever had that once, on a £7.99 order

[Simpo Two]

I'm not sure who runs eBay but you must have their children held hostage somewhere.

[Zoon]

Well done, probably a 1-1000 chance of that happening.

[madmover]

Zoon said:

Well done, probably a 1-1000 chance of that happening.

I doubt the odds are that good!

[chippy348]

Got one at the moment,

Buys part/ kit, we send correct part, said it did not fit we have sent the wrong part, no reply to messages asking why, opened up return case reason "defective or faulty" received kit/ item back tried to fit it now totally scrap and can not be re-sold. Gone through tons of messages with me sending photos of the damaged parts, says that's not the kit he sent back bla bla, said he has now scrapped the bike so no longer needs it, can not provide Vin number only Reg which is not correct. We know he has fitted it to the wrong year bike as there is witness marks where he has tried to hammer it on, it has left a perfect imprint where the studs are on that model of bike.

Have asked Ebay to step in a help but i have a feeling which way it will go! against me, if it does then that is me finished with Ebay.

[chippy348]

Update
Case decided in the buyer's favour surprise surprise. Called them up looked at messages between me and the buyer and the damage then reversed the payment back to us.

I asked who pays and she says "Ebay foots the bill" not to happy with that but hey ho.

[addsvrs]

Wow Ebay and 'doing the right thing' shock. Problem i have is the 1 good thing they do makes you forget about all the times you have been stung.
Had a case recently with a german chap wanting to return an item (goddamn Global seller program), never returned after 4 weeks so contacted Ebay live, couldnt help as it was bought on German site so had to try and navigate round it. Only contact was via email so sent a snotty one off. Next day case closed and money returned to me. Honestly wasnt expecting that.

[schueymcfee]

I nearly fell off my chair when we won an A-to-z claim the other day for a £40 item that was signed for by the customer who claimed their post woman had signed for it.

I then fell out of my other chair when Amazon agreed that the 1 star neg feedback left for it was out of order and removed it. What a result!

Doesn't stop the threats of legal though - as per!

[zedx19]

I've had this a couple of times recently as well, one was even my fault.

Buyer bought Product A, I shipped Product B by mistake (very similar products). Buyer tells me so I send out correct item but in the meantime, buyer starts a return process on eBay. I get wrong product back, buyer confirms they have correct product, eBay sent me the exact same message, refunded but not at cost to me.

I sell a fair amount on eBay and have noticed they've started helping out sellers more recently. Although I've still not been able to get ridiculous negative feedback removed which simply said, "5" and upon checking feedback they'd left for everyone it was always negative "5". eBay confirmed to me that it was a mistake with their mobile system but couldn't remove the feedback as the buyer might have had a negative experience...

[veevee]

I've had a couple of these, seems like cases where there isn't anyone obviously at blame, ebay are paying up for. Good - I think they've realised they aren't the only marketplace now, and people will actually go elsewhere now.