HSBC BACS PAYMENT GLOBAL FAILURE

[Redarress]

Just a warning to others that HSBC has has a "global failure" in its BACS payment system...I have 45 not too happy employees waiting to be paid.
We are told it should be up and running by midday but I am already putting a plan B together just in case.

[Countdown]

Ouch!

Will that affect First Direct as well do you think?

[Redarress]

not sure about that. If they use the BACS system then I think so .CHAPS payment system appears unaffected...we paid some suppliers yesterday and there is no problem with those payments.

[toast boy]

My employer is with HSBC and I'm with First Direct and I've not been paid so far. Some of my colleagues bank with Barclays and have been paid apparently though it seems to be random?

[Dr Interceptor]

I've just made six payments from an HSBC account, all arrived at their destination - inter account transfers appear to be okay too.

[OllyMo]

Can't access my HSBC business account online currently, looks like that has fallen over as well

[Redarress]

Just had to ring HSBC as they could nt be bothered to ring me ! I am now being told payments should be made by the end of play today. Not having any faith in HSBC's ability or commitment to resolving the issue my FD is making alternative arrangements to pay our employees by same day CHAPS later today.

[Hellers]

Business Banking appears to be back up again now.

[Redarress]

Thae latest is that I am told all HSBC BACS payments under £100K should be showing in the recipients accounts by 4pm today.

[RammyMP]

I checked at 9:00 this morning and I'd been paid. Hurrah! (I'm with HSBC by the way)

[anonymous-user]

Redarress said:

Thae latest is that I am told all HSBC BACS payments under £100K should be showing in the recipients accounts by 4pm today.

Apparently not

[Redarress]

Just checked at 4pm none of my employees have be paid. HSBC cannot tell me when the wage payments will be made. I have been told to inform my employees that if they are in money difficulties to inform their own banks who will be aware of the situation and will offer facilities to cover the Bank Holiday period... I suspect the problem is bigger than we think and itlooks like payment may not go through over the weekend.

[AlexHat]

HSBC's twitter says that they're processing the majority today with the rest happening tomorrow...

[Redarress]

It gets worse....one my guys has talked to his Bank Barclay's telling them of the issue. Barclay's have no facility organised to offer overdraft faciliites to cover the bank holiday. We are now transferring emergency money to our guys as HSBC as telling us the wages may not be paid today.

[soad]

Glad I don't bank with them now! Halifax was a pain, Santander too.