The Consumer Rights Act 2015
Discussion
Wow, I have been reading up on this and it frightens the life out of me, I operate a specialist retail business and pride myself on the service given. All businesses from time to time get the customer from hell but this will encourage more. It is also going to open a can of worms with our suppliers.
The only good news is it will make it harder for pile it high sell it cheap merchants.
The only good news is it will make it harder for pile it high sell it cheap merchants.
Dixy said:
Wow, I have been reading up on this and it frightens the life out of me, I operate a specialist retail business and pride myself on the service given. All businesses from time to time get the customer from hell but this will encourage more. It is also going to open a can of worms with our suppliers.
The only good news is it will make it harder for pile it high sell it cheap merchants.
Caught a bit of this this morning.The only good news is it will make it harder for pile it high sell it cheap merchants.
I believe this supersedes the 'Repair, Replace, Refund' of SOGA with 'Refund if within 30 days'. After six months the burden of proof passes to the consumer. Can't remember what happens in the middle bit.
When you consider how dishonest customers take advantage of eBay's 'Buyer is always right' concept, it does seem to open a whole new Blagger's Charter. Like Human Rights, great in princlple but flawed and abused in practice.
Summary here -
http://www.bbc.co.uk/news/business-34410782
So, from what i'm reading, in the first six months, if something develops a fault, the seller has one attempt at fixing it, otherwise the buyer is legally entitled to a refund.
Thats going to make selling cars fun....
http://www.bbc.co.uk/news/business-34410782
So, from what i'm reading, in the first six months, if something develops a fault, the seller has one attempt at fixing it, otherwise the buyer is legally entitled to a refund.
Thats going to make selling cars fun....
daemon said:
Summary here -
http://www.bbc.co.uk/news/business-34410782
So, from what i'm reading, in the first six months, if something develops a fault, the seller has one attempt at fixing it, otherwise the buyer is legally entitled to a refund.
Thats going to make selling cars fun....
'Motor Cars' are exempted from the rules regarding there not being a reduction in refund after the 'final right to reject.'http://www.bbc.co.uk/news/business-34410782
So, from what i'm reading, in the first six months, if something develops a fault, the seller has one attempt at fixing it, otherwise the buyer is legally entitled to a refund.
Thats going to make selling cars fun....
Section 24 (10).
Edited by JustinP1 on Friday 2nd October 09:50
i have a business selling second hand goods on eBay , all it says is the act covers second hand goods, are they really saying if I sell somebody a secondhand pair of shoes I have to be liable for them for 6 months.
I've already had people buying video cameras then returning them at 2 weeks once they've copied all the tapes they found in their parents attic
Expecting me to guarantee a video camera that's 15 years old or a pair of used shoes
for months is crazy
There's no industry left, soon there won't be anybody selling anything either
I've already had people buying video cameras then returning them at 2 weeks once they've copied all the tapes they found in their parents attic
Expecting me to guarantee a video camera that's 15 years old or a pair of used shoes
for months is crazy
There's no industry left, soon there won't be anybody selling anything either
Dixy said:
can you point to where it says that.
I've made my point clearer above. The car could be eventually rejected, but, the buyer could not use the Act to argue for a 100% refund. I would suggest that that might make a buyer looking to wash their hands of a car because of a minor fault think twice.
Can anybody advise what the situation is with perishable goods?
We sell a lot of PG and we always get issues where customers allow the goods to perish in the first 24/48 hours and then attempt to get a refund. We always say that the goods are not covered under SoGA - is this still the case?
Also - is there still a clause for special order goods? Again we sell quite a bit of items which are special order.
We sell a lot of PG and we always get issues where customers allow the goods to perish in the first 24/48 hours and then attempt to get a refund. We always say that the goods are not covered under SoGA - is this still the case?
Also - is there still a clause for special order goods? Again we sell quite a bit of items which are special order.
Frimley111R said:
Relating to this, I have been looking into to Direct Debit Guarantees. Essentially if customer pays by DD and then decides they don't like a product, which can be years(!) after, they can calm all their money back, no questions. Its mad!
There have been quite a few scams along the lines of this that I have heard about, we offer it to some of our customers (B2B), but once they are buying a lot from us we make them pay in other ways specifically because of this. strattonkillick said:
Frimley111R said:
Relating to this, I have been looking into to Direct Debit Guarantees. Essentially if customer pays by DD and then decides they don't like a product, which can be years(!) after, they can calm all their money back, no questions. Its mad!
There have been quite a few scams along the lines of this that I have heard about, we offer it to some of our customers (B2B), but once they are buying a lot from us we make them pay in other ways specifically because of this. Frimley111R said:
strattonkillick said:
Frimley111R said:
Relating to this, I have been looking into to Direct Debit Guarantees. Essentially if customer pays by DD and then decides they don't like a product, which can be years(!) after, they can calm all their money back, no questions. Its mad!
There have been quite a few scams along the lines of this that I have heard about, we offer it to some of our customers (B2B), but once they are buying a lot from us we make them pay in other ways specifically because of this. Frimley111R said:
strattonkillick said:
Frimley111R said:
Relating to this, I have been looking into to Direct Debit Guarantees. Essentially if customer pays by DD and then decides they don't like a product, which can be years(!) after, they can calm all their money back, no questions. Its mad!
There have been quite a few scams along the lines of this that I have heard about, we offer it to some of our customers (B2B), but once they are buying a lot from us we make them pay in other ways specifically because of this. Gassing Station | Business | Top of Page | What's New | My Stuff