Prices of things on web sites
Discussion
We're getting some new wheels & the web site for the shop we'll be going to pick them up from shows the wheels we want are the same price for all the different sizes of wheel in the colour we want. It is the base price for all the wheels of that style in that diameter, the other colours all go up a fair bit, like 10% when you go up in width, so it seems like it's a mistake. They do actually do mail order from their site so I could order 4 wheels (they only sell them as sets of 4 from the web site) at the price they say they are, only we want a staggered set, so I can't. This is a new colour for the wheel so it's likely to be a new addition to the site. I've had lengthy discussions with the chap at the shop about what sizes to go for & there is no problem getting a mixed / staggered set, it's just not on the web site. I'll be getting down to the price tomorrow with him but just wanted to find out first where I stand if it is a mistake & they should really be more then it's currently showing.
The thing is I'm fairly sure if I go into a shop & see something that's been priced accidentally too low they have to sell it to me at that price, but what's the deal with web sites?
I've seen the price on the web site, I could print screen to capture it but that could easily have been fiddled with so doesn't really mean much
The thing is I'm fairly sure if I go into a shop & see something that's been priced accidentally too low they have to sell it to me at that price, but what's the deal with web sites?
I've seen the price on the web site, I could print screen to capture it but that could easily have been fiddled with so doesn't really mean much
Luckyone said:
The thing is I'm fairly sure if I go into a shop & see something that's been priced accidentally too low they have to sell it to me at that price
Nope. If a Mercedes has accidentally been advertised at £3,000 instead of £30,000 you can't make them sell it for £3,000.As for your wheels, just hammer out a price verbally, maybe swap e-mails so you have it in writing then do the deal.
Mistakes happen. I've had to cancel orders before because a price was wrong. I've also been threatened by customers who 'know their rights' as they demand the incorrect price, and i've had to help them understand the true situation of consumer laws. Retailers may honour the mistake as good customer service but they dont have to.
In simple terms, the advertised price is called an 'invitation to treat', you then 'offer' to buy at that price. The retailer can then 'accept' the offer. In a physical shop this is at the till, online this is at the point of dispatch.
I remember the fun I had when an overnight upload of prices put a whole product range at £0, the sales in one evening were amazing, simply because someone didnt check their spreadsheet was correct.
No-one got their goods for free.
In simple terms, the advertised price is called an 'invitation to treat', you then 'offer' to buy at that price. The retailer can then 'accept' the offer. In a physical shop this is at the till, online this is at the point of dispatch.
I remember the fun I had when an overnight upload of prices put a whole product range at £0, the sales in one evening were amazing, simply because someone didnt check their spreadsheet was correct.
No-one got their goods for free.
Luckyone said:
The thing is I'm fairly sure if I go into a shop & see something that's been priced accidentally too low they have to sell it to me at that price, but what's the deal with web sites?
Google up 'invitation to treat'.
Luckyone said:
The thing is I'm fairly sure if I go into a shop & see something that's been priced accidentally too low they have to sell it to me at that price
Sadly many many people are "fairly sure" that's the case - and they'd be wrong too. The advertised price is an invitation to treat. The shop is not obligated to sell the item at the lower price.Ah well, would seem I'm wrong there then! Must be one of those things your mum tells you like rubbing butter on burns, she was amazed when I gave her some cream actually designed for burns the other day....
Turns out the price difference was actually down to the non inclusion of rim protectors with the wheels we were looking at, no mistake.
Turns out the price difference was actually down to the non inclusion of rim protectors with the wheels we were looking at, no mistake.
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