Question for the PH legal eagles - selling at distance
Discussion
You are a consumer, and you formed the contract with the supplier by agreeing to the price they suggested and paying for it.
That they have put your plumbers name on the paperwork is immaterial, you purchased them and it's you they are responsible to.
You are 100% covered by distance selling regulations, and you should speak to your CC company if the supplier is being awkward.
All your plumber has done is introduce you, as a client, to the supplier.
That they have put your plumbers name on the paperwork is immaterial, you purchased them and it's you they are responsible to.
You are 100% covered by distance selling regulations, and you should speak to your CC company if the supplier is being awkward.
All your plumber has done is introduce you, as a client, to the supplier.
Cyberprog said:
You are a consumer, and you formed the contract with the supplier by agreeing to the price they suggested and paying for it.
That they have put your plumbers name on the paperwork is immaterial, you purchased them and it's you they are responsible to.
You are 100% covered by distance selling regulations, and you should speak to your CC company if the supplier is being awkward.
All your plumber has done is introduce you, as a client, to the supplier.
This is what my understanding of the situation was. Shame I paid on a debit (Master) card...That they have put your plumbers name on the paperwork is immaterial, you purchased them and it's you they are responsible to.
You are 100% covered by distance selling regulations, and you should speak to your CC company if the supplier is being awkward.
All your plumber has done is introduce you, as a client, to the supplier.
The Moose said:
This is what my understanding of the situation was. Shame I paid on a debit (Master) card...
Ok, then you need to write to them setting that out slightly more formally and request a full refund. Otherwise you will need to make a small claim against them, so you should write in there that you intend to do so unless they respond within a reasonable period of time (14-21 days).The consumer rights legislation is on your side here.
So, update if anyone is interested.
I have a 75% refund so far.
I wrote an e-mail asking for an update from the supplier. They told me that I have to wait until they resell the items I purchased and they had no idea how long it was going to take. I said that wasn't acceptable and I wanted my money back as I was legally entitled to.
They never responded so I started the MCOL process yesterday afternoon.
Will see what happens when they get served.
I have a 75% refund so far.
I wrote an e-mail asking for an update from the supplier. They told me that I have to wait until they resell the items I purchased and they had no idea how long it was going to take. I said that wasn't acceptable and I wanted my money back as I was legally entitled to.
They never responded so I started the MCOL process yesterday afternoon.
Will see what happens when they get served.
ks.Gassing Station | Business | Top of Page | What's New | My Stuff