Bamford Rose contact?

Bamford Rose contact?

Author
Discussion

sportie

Original Poster:

561 posts

250 months

Wednesday 10th February 2016
quotequote all
They havent been answering the phone, or responding to voice messages left, or emails, I do hope nothing bad has happen to them?

Has anyone been in contact with Bamford Rose/ Mike resently?

tonyhall38

4,194 posts

215 months

Wednesday 10th February 2016
quotequote all
laughlaughlaughlaughlaughlaughlaughlaugh

bogie

16,344 posts

271 months

Wednesday 10th February 2016
quotequote all
He was on here earlier today so must still exist wink

paddy328

2,902 posts

184 months

Wednesday 10th February 2016
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I was wondering how long it would take for tony to comment! lol

AMDBSNick

6,990 posts

161 months

Wednesday 10th February 2016
quotequote all
One of the forum guys sent me some pics of his "Lance" style upgrades earlier that Mike had sent him this morning. I can only assume all is well thumbup

LordBretSinclair

4,285 posts

176 months

Wednesday 10th February 2016
quotequote all
sportie said:
They havent been answering the phone, or responding to voice messages left, or emails,
So what's new ??

Speculatore

2,002 posts

234 months

Thursday 11th February 2016
quotequote all
I received a couple of text from him yesterday afternoon.

JS1500

579 posts

176 months

Thursday 11th February 2016
quotequote all
I think BR are too busy to bother answering the phone/emails.
Either that or not busy enough to afford to pay someone to answer the phone/reply to emails.
Best try another independent specialist.

Actually, I'm currently out of work so if BR would like to employ me I'll take care of business!

AMDBSNick

6,990 posts

161 months

Thursday 11th February 2016
quotequote all
This is the conundrum. If there is a receptionist on the other end of the phone you can't talk technical, it's just a booking in service, which is a bit of an issue in itself because instead of booking your car in blind you really want a technical discussion upfront before the garage has your car stripped on a ramp and you are in for whatever the garage sees you coming for.

When you get through to BR you get direct access to engineers who answer any questions you have without a receptionist needing to talk to service manager and service manager talking with mechanic. Problem with this approach is whilst receptionists are 10 a penny, an engineer isn't.

This leads to BR's problem. When you are there you see how rammed with work they are, this means there is a group of current customers to keep updated with new customers to chat to as well. When you hang around BR for any amount of time, in the office, being the one who is being served, the phone line is always ringing and emails can be heard pinging from the office PC. If you are on the line to BR you get 110%.

From my experience email is probably best, then once you are in, as many on here will agree, its direct access via text message. But it is like booking a table at Le Gavroche, they can only serve so many at one time.

Neil1300r

5,487 posts

177 months

Thursday 11th February 2016
quotequote all
AMDBSNick said:
This is the conundrum.
No it isn't. For example if I want to renew / change my company insurance policy I now don't deal with the the guy at the top, I deal with one of his staff, get great service. Still have to fill out my own forms though wink

If a customer calls into my office and want to talk to one of my engineers, anyone can answer the call. It may be the customer just wants to arrange time for the engineer to go to site i.e. it can be a simple booking request. If they need one of the engineers and they are all on the phone we take a message and get them called back. If there system is down we'll grab an enginer to take the all immediately. We support mission critical trading systems, so its not that difficult to have someone answer phones / reply to general email enquiries.


AMDBSNick

6,990 posts

161 months

Thursday 11th February 2016
quotequote all
Neil1300r said:
AMDBSNick said:
This is the conundrum.
No it isn't. For example if I want to renew / change my company insurance policy I now don't deal with the the guy at the top, I deal with one of his staff, get great service. Still have to fill out my own forms though wink

If a customer calls into my office and want to talk to one of my engineers, anyone can answer the call. It may be the customer just wants to arrange time for the engineer to go to site i.e. it can be a simple booking request. If they need one of the engineers and they are all on the phone we take a message and get them called back. If there system is down we'll grab an enginer to take the all immediately. We support mission critical trading systems, so its not that difficult to have someone answer phones / reply to general email enquiries.
I thought you were busy wink

From my experience email is probably best, then once you are in, as many on here will agree, its direct access via text message.

Neil1300r

5,487 posts

177 months

Thursday 11th February 2016
quotequote all
AMDBSNick said:
I thought you were busy wink
Can type whilst on con calls - they weren't important - it was only internal boring stuff, just couldn't do them from a pub

JS1500

579 posts

176 months

Thursday 11th February 2016
quotequote all
Surely somebody answering calls/emails is better than nobody - even if that person isn't technially minded they can still ask an engineer to call/email a potential customer back about x, y or z when they are free.
Most potential customers, myself included, will email or call two or three specialists about the same issue or query. If two places reply and one doesn't then who's going to get the business?

tonyhall38

4,194 posts

215 months

Thursday 11th February 2016
quotequote all
Same old st...same excuses from current customers.....defending the ste customer service.....not a lot has changed really......

DB9VolanteDriver

2,612 posts

175 months

Thursday 11th February 2016
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So, if you are a customer, they respond, but you can't become a customer because they don't respond. Is this right? If so, then they are a Catch 22 outfit?

I do agree that someone needs to answer the telephone even if just to say hello; no excuses.

AMDBSNick

6,990 posts

161 months

Thursday 11th February 2016
quotequote all
tonyhall38 said:
Same old st...same excuses from current customers.....defending the ste customer service.....not a lot has changed really......
Odd then that the place is always bursting at the seams with cars. Not dissimilar to Le Gavroche as I mentioned earlier wink

AMDBSNick

6,990 posts

161 months

Thursday 11th February 2016
quotequote all
DB9VolanteDriver said:
So, if you are a customer, they respond, but you can't become a customer because they don't respond. Is this right?
From my experience email is probably best, then once you are in, as many on here will agree, its direct access via text message.

Which bit don't you understand confused

DB9VolanteDriver

2,612 posts

175 months

Thursday 11th February 2016
quotequote all
AMDBSNick said:
DB9VolanteDriver said:
So, if you are a customer, they respond, but you can't become a customer because they don't respond. Is this right?
From my experience email is probably best, then once you are in, as many on here will agree, its direct access via text message.

Which bit don't you understand confused
The part where they don't answer the phone, like any proper business does. To make an appointment, one generally calls a business to find a mutually suitable time, not e-mail them. Good grief.

Ex Boy Racer

1,151 posts

191 months

Friday 12th February 2016
quotequote all
Just my 2p worth, but it's their business, they can run it however they like can't they? As the customer, you can then choose whether you want to use them.
Simples

AMDBSNick

6,990 posts

161 months

Friday 12th February 2016
quotequote all
DB9VolanteDriver said:
The part where they don't answer the phone, like any proper business does. To make an appointment, one generally calls a business to find a mutually suitable time, not e-mail them. Good grief.
Another successful AM orientated business wink

http://astonmartinbits.com/contact