Leased lines and timescales

[batmanreturns]

Hi all

We are about to exchange on the purchase of some new offices. However, i'm trying to get a handle on real life timescales from people who have had to have a brand new leased line installed. Openreach quote the standard 3 months, is it quicker or slower than this? Are there anyways of speeding up the process?
thanks

[Mr Overheads]

Sounds about right. Huge number of factors at play, so might get it quicker from say Virgin or another provider that doesn't use Openreach's network.

[S10GTA]

We are having it done at the moment. We were quoted 3 months but should be live at the end of Sept, meaning 2 months at the most.

[batmanreturns]

Is it only Openreach that can supply them and do the install or other firms like Virgin?

[dmsims]

LMGTFY

https://www.zen.co.uk/smallerbusiness/leased-lines...

[surveyor]

My experience is it can go either way. A lot depends on the route and what permissions are required.

[rsbmw]

We're nearing the end of a 3 year MPLS contract, I'm hoping the last leased line will be live in the next month or so.

[dfen5]

With BT local business involved this has been a painful process for me.
You have to have an analogue line for broadband and then the isdn lines. Isdn new install. I asked for 2 digital lines and business infinity. Got a bill before it's even running/installed for 4 digital lines for three months up front. And infinity when it's not available for months (maybe, no one seems to know). Seem to be too many people involved in the orders.

Phone system I'm leasing. Installed? Of course Sir. Then I get a call asking where the rack mount is and is the wiring/sockets in place.. Fortunately I have the rack from my old place but there's no sockets and they won't install them so it's down to me to sort this.

Been on call divert to my mobile for ages. Now it's a 'missed sale' balls up with invoices on hold..

[bga]

It took me 6 months to get a leased line in. That was mainly due to Openreach and our line provider being bloody useless when faced with a collapsed conduit in the road.

[andyb28]

batmanreturns said:

Hi all

We are about to exchange on the purchase of some new offices. However, i'm trying to get a handle on real life timescales from people who have had to have a brand new leased line installed. Openreach quote the standard 3 months, is it quicker or slower than this? Are there anyways of speeding up the process?
thanks

If you PM me over your business address, I can check other fibre companies availability for you.

3 months is a ball park given by almost all companies. Factors that will affect it are..

Any existing fibre near by could make it quicker.
Planning permission / road digging etc will slow it down.

We are doing one at the moment where the fibre dig has to come across a village green and obviously the parish council are not happy about it. We are 6 months in so far.

[bitchstewie]

Generally a couple of months but the last one we had OpenReach on-site within a week doing the NTE though it did take a couple of weeks after that whilst the internal stuff got done between BT and the ISP.

[cashmax]

The lead time is entirely in BT Openreach's hands. Any firm that tells you different are lying and they have little or no influence over the delivery of it. (That assumes you are not in central London or in coverage for business wireless services - i.e. up north)

[andyb28]

cashmax said:

The lead time is entirely in BT Openreach's hands. Any firm that tells you different are lying and they have little or no influence over the delivery of it. (That assumes you are not in central London or in coverage for business wireless services - i.e. up north)

Thats not true, you are assuming that BT are the only company that can provide leased lines. There are many others.

[eliot]

Might be worth looking at line of sight radio. It can cover a few miles with the right kit.

[cashmax]

andyb28 said:

cashmax said:

The lead time is entirely in BT Openreach's hands. Any firm that tells you different are lying and they have little or no influence over the delivery of it. (That assumes you are not in central London or in coverage for business wireless services - i.e. up north)

Thats not true, you are assuming that BT are the only company that can provide leased lines. There are many others.

Perhaps you could list half a dozen of the many others? (outside London)

[cashmax]

Mr Overheads said:

Sounds about right. Huge number of factors at play, so might get it quicker from say Virgin or another provider that doesn't use Openreach's network.

Sadly, unless you are on net to Virgin already, they will simply resell a BT EAD circuit. They don't seem to be interested in the B2B market anymore since Liberty.

[andyb28]

cashmax said:

andyb28 said:

cashmax said:

The lead time is entirely in BT Openreach's hands. Any firm that tells you different are lying and they have little or no influence over the delivery of it. (That assumes you are not in central London or in coverage for business wireless services - i.e. up north)

Thats not true, you are assuming that BT are the only company that can provide leased lines. There are many others.

Perhaps you could list half a dozen of the many others? (outside London)

Well, I can list the two that we use.

Virgin and Vodafone (who own the C&W / Thus networks).

[cashmax]

andyb28 said:

cashmax said:

andyb28 said:

cashmax said:

The lead time is entirely in BT Openreach's hands. Any firm that tells you different are lying and they have little or no influence over the delivery of it. (That assumes you are not in central London or in coverage for business wireless services - i.e. up north)

Thats not true, you are assuming that BT are the only company that can provide leased lines. There are many others.

Perhaps you could list half a dozen of the many others? (outside London)

Well, I can list the two that we use.

Virgin and Vodafone (who own the C&W / Thus networks).

Both your circuits are likely to be delivered with a BT tail, just like every other ISP. If you were ordering from them today then both BT for sure. (What is now the vodafone network has no last mile access, its just a core network so almost certainly BT, Virgin - Unless on-net, just the same)

[grumbas]

Really depends on whats already in the building or nearby - do some research or get your supplier to do it for you. Don't go direct to BT, use someone like Zen linked above.

I've got 2 Openreach circuits ordered back in February still nowhere near being installed for various reasons, I've also had Openreach and Virgin install in 6 weeks or so when they had spare capacity in the building.

[dmsims]

To the OP - why do you need a leased line ?