Laminated shop window glass
Discussion
Morning all,
I was away last week, and someone kicked in one of my shop front windows. Not a problem, as we had the same about seven years ago, and had a company out to replace it, as they were good I stuck their contact sticker on the warehouse door.
So told member of staff, to find the sticker and call them - which they did. They were called last Saturday morning, the glass was replaced Tuesday afternoon this week. Can't fault the service.
But I've got the bill - £761.97 + VAT for a bit of laminated glass measuring 1908x1536mm, including fitting. This seems like double what I'd expect - I had in mind £250 for glass, £100 labour.
I don't have their invoice from 7 years ago to reference to. But before I call them, am I just out of touch, or are they chancing it?
Cheers,
Jon
I was away last week, and someone kicked in one of my shop front windows. Not a problem, as we had the same about seven years ago, and had a company out to replace it, as they were good I stuck their contact sticker on the warehouse door.
So told member of staff, to find the sticker and call them - which they did. They were called last Saturday morning, the glass was replaced Tuesday afternoon this week. Can't fault the service.
But I've got the bill - £761.97 + VAT for a bit of laminated glass measuring 1908x1536mm, including fitting. This seems like double what I'd expect - I had in mind £250 for glass, £100 labour.
I don't have their invoice from 7 years ago to reference to. But before I call them, am I just out of touch, or are they chancing it?
Cheers,
Jon
Did they come and board up on Saturday?
If they did, to be fair that's two trips, on the other hand they would have had to come anyway to measure up.
My local firm would have been more like £350 inc VAT for that size, but I guess they can chargw what they want, it depends on their profit margin, also there may be an additional cost for a weekend call out.
It would not do any harm to query it though.
If they did, to be fair that's two trips, on the other hand they would have had to come anyway to measure up.
My local firm would have been more like £350 inc VAT for that size, but I guess they can chargw what they want, it depends on their profit margin, also there may be an additional cost for a weekend call out.
It would not do any harm to query it though.
No they didn't board up, wasn't required, the glass was cracked but all in tact... They came to measure sometime between the call saturday AM, and fitting it Tuesday PM, so two visits.
I had £350 + VAT in mind, so glad I'm not completely losing my marbles.
I'm not against anyone making a profit, just thought that was a bit much.
I had £350 + VAT in mind, so glad I'm not completely losing my marbles.
I'm not against anyone making a profit, just thought that was a bit much.
I guess because no-one asked them for a quote they thought of a number, doubled it and stuck a fried egg on top. Never give anyone a blank cheque.
You have nothing to lose by calling them and saying 'There seems to be a mistake with this invoice' (get some quotes elsewhere first for ammo).
You have nothing to lose by calling them and saying 'There seems to be a mistake with this invoice' (get some quotes elsewhere first for ammo).
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