Refunding original postage

[bigbaddom]

Hi,

I was hoping someone could point me in the right direction regarding refunding the original postage costs.

From what I have read it seems like postage should be refunded but almost all t+cs I have read said postage wont be refunded.

Thanks

[KevinCamaroSS]

Need more detail to answer this

[singlecoil]

If the customer simply changed their mind or didn't like it when they saw it then they pay the return postage. If you supplied the wrong or faulty product, you pay.

[bigbaddom]

Thanks singlecoil.

Thats what I was hoping for.

[dmsims]

bigbaddom said:

Hi,

I was hoping someone could point me in the right direction regarding refunding the original postage costs.

From what I have read it seems like postage should be refunded but almost all t+cs I have read said postage wont be refunded.

Thanks

If you are talking consumer and non customised goods that's because moronic owners think they can make up T&C's and flout the law

Pick 1 or 2 of 2:

Stupidity
Ignorance

[/rant over]

[mdianuk]

bigbaddom said:

Thanks singlecoil.

Thats what I was hoping for.

Actually, be careful you've understood correctly, because singlecoil referred to return postage; your question was regarding original postage.

The current rules are that if a consumer changes their mind within 14 days (non-customised goods, etc etc), they must pay the return postage (if you have stated as such in your terms, otherwise the seller has to).

In terms of the original postage they paid, you as the seller must refund this. If they've paid for an enhanced postage service (example you offer a cheaper 3 day option but they've paid more for next day), then you are only duty bound to pay the basic level back to them.

For a small online retailer, these rules, and even the fact a consumer can receive, try and change their mind on a product, rendering it in many cases used to resell, can be painful, but that is how it works, so it is best just to accept it as and when it happens, and move on.

[dmsims]

and just for further clarity (for those that cannot read plain English - sorry!)

It's 14 days from when you receive the goods (NOT from when you email the invoice out)

You don't have to give any reason whatsoever for the return

and breathe

[thistimenextyear]

Does this also apply to bespoke / made to order items?