Assertiveness Course

[lanan]

My daughter has recently taken a job as a receptionist at a hair & Beauty Salon. She is 19 and is struggling with the balance of being liked and delegating work. Coming home in tears due to frustration and a feeling of being bullied.
I feel an Assetriveness course would help with her self confidence and people skills.
What do you think. Do I just go to the local College of Knowledge and pay £200 for a day course, what alternatives are there.
Thanks
Graham

[shadowninja]

An NLP or EFT therapist may be cheaper and achieve similar, if not better, results. Depends on the course content... if it's just telling you stuff but you don't implement it, then you might as well read a book.

[lanan]

Excuse my ignorance..but... what is an NLP or EFT therapist?

[mcflurry]

NLP - Neuro Linguist Programming - i.e. thinking positive makes you act positive

[shadowninja]

mcflurry said:

NLP - Neuro Linguist Programming - i.e. thinking positive makes you act positive

bit more to it than that.

www.google.co.uk

EFT: www.emofree.co.uk

[Retard]

I thought nlp was for convincing people to sleep with you?

[Route324]

NLP - using techniques to manipulate situations to affect peoples thoughts and behaviours in order to produce the result you want.

NLP is not alone in this technique.

[drivin_me_nuts]

Big advocate of EFT ( I run a practice ). It looks strange, but can (and does) get powerful results when used with NLP.

[M400 NBL]

I recently had some training on assertive behaviour but it was a small % of a course that cost my company a lot of money.

IMO most people get more assertive/confident as they get older.

Ask her to try a few roles plays, possibly with you. For example, say to her that you only want to pay £3 for a £6 bottle of shampoo. She should give you a factual (very important to get you on her side)reason not to but at the same time not belittling you (the potential customer) ie, "We value your custom but unfortunately we already work to tight margins and therefore cannot sell for less that the prices shown"....and maybe a few words to say that her products are better quality than shampoos on sale in shops.....rather than being aggressive ie, "if you don't want to pay our prices then buy them elsewhere"

She will be uncomfortable at first but with practice she should be fine.

Even if she goes on a course there is nothing wrong with having a head start.

Best of luck.

[shadowninja]

From what I understand, NLP does cover aspects such as getting people on your side but it also deals a lot with re-setting your own head.

Prefer EFT myself, too.

[Vee]

She needs complete backing from the boss, who in turn needs to make it completely clear to the remainder of the staff.

My Mrs owns a salon, the receptionist is in charge when she's not there and she (the receptionist) has total control.

If the hairdressers & therapists don't like it, tough.

[Marki]

lanan said:

Excuse my ignorance..but... what is an NLP or EFT therapist?

I dont know how old she is but its probably something she cant learn on a course ,, its just learning through experience ,, it will take time but its the only way i guess

[lanan]

Thanks Chaps.
She is going to have a few sesions with an NLP or EFT therapist based on your advice.
I will let you know how she gets on.
Thanks
Graham

[shadowninja]

Good luck. If you were nearer, I'd offer my services.

[drivin_me_nuts]

lanan said:

Thanks Chaps.
She is going to have a few sesions with an NLP or EFT therapist based on your advice.
I will let you know how she gets on.
Thanks
Graham

... just reading your details. there's a chap in MK called Gary Williams an NLP and EFT coach. He's a thouroughly good egg!

http://www.garywilliamsassociates.com/about_us.htm...

[lanan]

drivin_me_nuts said:

lanan said:

Thanks Chaps.
She is going to have a few sesions with an NLP or EFT therapist based on your advice.
I will let you know how she gets on.
Thanks
Graham

... just reading your details. there's a chap in MK called Gary Williams an NLP and EFT coach. He's a thouroughly good egg!

http://www.garywilliamsassociates.com/about_us.htm...

That's just who she is gonna call, coincedence..!
Thanks shadowninja, I would always prefer to spend money with someone on PH if poss.

[shadowninja]

lanan said:

That's just who she is gonna call, coincedence..!
Thanks shadowninja, I would always prefer to spend money with someone on PH if poss.

Likewise. Good luck.