Phone Lines question for the phone bods here
Discussion
I am currently moving and have been considering the best way to go with my phones, We have decided on this but have this as a problem,
4 lines are needed, 3 will be voice lines using BT Featureline and Embark
1 will do my broadband and stand alone fax.
Now BT can only get me 3 lines at the site and want another £ 1500.00 to do the work to get the additional line, 1 being used for Broadband and fax leaves me then only two voice lines.
As we may have 3 people on the phone at one time ( excluding the fax ) if I get 1 of the 3 lines as an ISDN line will that solve my problem ?
4 lines are needed, 3 will be voice lines using BT Featureline and Embark
1 will do my broadband and stand alone fax.
Now BT can only get me 3 lines at the site and want another £ 1500.00 to do the work to get the additional line, 1 being used for Broadband and fax leaves me then only two voice lines.
As we may have 3 people on the phone at one time ( excluding the fax ) if I get 1 of the 3 lines as an ISDN line will that solve my problem ?
Your chosen supplier, BT, should be walking you through this, explaining all the options and making the right recommendations for your business. If not, then find a better supplier.
If you were my customer I'd ask you to think about 2 ISDN lines (4 channels) and putting a decent small business communications system on the end of it. The productivity and feature advantages, plus the ability to select cheaper suppliers for line rental and voice minutes should create an ROI case.
If you were my customer I'd ask you to think about 2 ISDN lines (4 channels) and putting a decent small business communications system on the end of it. The productivity and feature advantages, plus the ability to select cheaper suppliers for line rental and voice minutes should create an ROI case.
Thanks for your reply Jubal, My experiences this time and previous times with BT have been anything but a pleasure. In fact I find them to not be problem solvers at all.
Just with this current install it seems to always be me informing the engineers what the last one has said and what they should be doing next not t omention the endless calls from BT with inaccurate and conflicting information
Until we found the issue with the extra line I was fairly happy with the solution I had come up with which was a cheaper option that going down the ISDN line route which carries a higher install and higher 1/4 payment, As the addition cost was more than 2 times the amount of standard lines it did not seem cost effect to have the ISDN.
We already run the actual calls through Tiscali and not BT.
based on that why would 2 ISDN lines be a better option.
Just with this current install it seems to always be me informing the engineers what the last one has said and what they should be doing next not t omention the endless calls from BT with inaccurate and conflicting information
Until we found the issue with the extra line I was fairly happy with the solution I had come up with which was a cheaper option that going down the ISDN line route which carries a higher install and higher 1/4 payment, As the addition cost was more than 2 times the amount of standard lines it did not seem cost effect to have the ISDN.
We already run the actual calls through Tiscali and not BT.
based on that why would 2 ISDN lines be a better option.
Have you considered a VOIP solution for one or more of the voice lines. And I don't mean Skype. I mean a proper business grade, paid for solution where you get a proper uk phone number off your local code allocated to the connection. For example one of our VOIP numbers starts 01584 70**** and when people ring it they can't tell the difference between it and a 'normal' connection. And a business VOIP connection can start from as little as £5/month plus call charges. Beats a £1500 installation!!
Although I don't know your full situation, you could consider 1 normal line for fax, a second normal line as your main number and broadband line, and then put the 2 extra lines you need as VOIP numbers over the broadband connection. In that situation you could have 3 people talking at once and be receiving a fax at the same time. And all on 2 'normal' lines.
Although I don't know your full situation, you could consider 1 normal line for fax, a second normal line as your main number and broadband line, and then put the 2 extra lines you need as VOIP numbers over the broadband connection. In that situation you could have 3 people talking at once and be receiving a fax at the same time. And all on 2 'normal' lines.
Edited by arcturus on Monday 10th December 23:33
Exigeowner said:
based on that why would 2 ISDN lines be a better option.
It may not be, but I know nothing about your business and whether there's a case to be made for you using ISDN and/or buying your own equipment. You clearly want PBX features otherwise why buy featureline? But at 1500 quid for the fourth line it's a bit rich for you. What happens when you need a fifth/sixth line? Plus, how do you work from home? How does it integrate to your CRM package? What about unified messaging and IM? What about integrated fax? Would a Skype gateway be of any use to speak to customers FOC yet be fully integrated with the phone system?http://www.cisco.com/cdc_content_elements/flash/ne...
http://www.cisco.com/application/pdf/en/us/guest/n...
It's a cheesy couple of presentations but the product is great and selling well. You could lease one cheaply on an interest free deal and ditch BT entirely.
Gassing Station | Business | Top of Page | What's New | My Stuff