The OSX/Apple support thread

Author
Discussion

Leithen

10,799 posts

266 months

Sunday 31st May 2015
quotequote all
NDA said:
Yes, yes and no....
Do you and MrsNDA have separate iCloud accounts?

Do you have separate user accounts on the iMac?

Tonsko

6,299 posts

214 months

Monday 1st June 2015
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Outside of the installation process, does disc 2 read properly?

NDA

21,485 posts

224 months

Monday 1st June 2015
quotequote all
Leithen said:
NDA said:
Yes, yes and no....
Do you and MrsNDA have separate iCloud accounts?

Do you have separate user accounts on the iMac?
Yes we do - all entirely separate.

ReaderScars

6,087 posts

175 months

Monday 1st June 2015
quotequote all
Tonsko said:
Outside of the installation process, does disc 2 read properly?
Thanks Tonsko but have deleted my post, had success with Adobe's alt. Installation method (basically copying disc content to desktop folder and installing from that).

Leithen

10,799 posts

266 months

Monday 1st June 2015
quotequote all
NDA said:
Yes we do - all entirely separate.
So, what you are seeing on MrsNDA's iPad and iPhone are iCloud Tabs.

On the basis that the iPad and iPhone are using MrsNDA's iCloud account, any Safari tabs that she has open in her account on the iMac will appear here on the iDevices.

Log into her account on the iMac, open a few tabs in Safari and then have a look at either the iPad or iPhone, and they ought to appear. Sometimes they take a little while to populate or update.

JapFreak786

1,511 posts

156 months

Monday 1st June 2015
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Sorted out the Firefox issue thanks gents. Now I've imported all my photos from my iPhone to Mac and need to organise that into folders
No other way to view pics by clicking the right arrow, without using the photo app?

Also a strange problem on an iPad, it's an iPad 2 I think, 3 years old nearly. The screen just stops responding to anything for a while, then starts to work again. It's memory is nearly full I guess clearing it will help

BlueMR2

8,642 posts

201 months

Tuesday 2nd June 2015
quotequote all
JapFreak786 said:
Sorted out the Firefox issue thanks gents. Now I've imported all my photos from my iPhone to Mac and need to organise that into folders
No other way to view pics by clicking the right arrow, without using the photo app?

Also a strange problem on an iPad, it's an iPad 2 I think, 3 years old nearly. The screen just stops responding to anything for a while, then starts to work again. It's memory is nearly full I guess clearing it will help
Press space when in finder for a file preview of the selected file including pictures and some documents.

khushy

3,964 posts

218 months

Tuesday 9th June 2015
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so ever since the latest upgrade with yosemite on my MAC, this happens when opening a file from adobe illustrator - no longer are all the files contained IN the new window they extend past the window so you cannot see some of them - even when the window is maximised :-( - have tried rearranging - different views etc

dont know how to describe the issue or what to do about it either - help please.

khushy

RRH

562 posts

246 months

Friday 26th June 2015
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Chaps, MBA issue..

In the last few days, my MBA appears to be having some file system probs.
For instance, if I open the box to attach a file to an email, it takes ages for the available files to show.
It's always been really quick before, just the last few days.
I haven't installed anything new, and everything else seems fine.

Any ideas?

Thanks smile

LordGrover

33,531 posts

211 months

Friday 26th June 2015
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First step is usually head to Disk Utility and check disk permissions and verify disk.

RRH

562 posts

246 months

Friday 26th June 2015
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I shall do that right now... thank you smile

Blackpuddin

16,409 posts

204 months

Friday 26th June 2015
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Lots of annoyance with iMac and iCloud. It keeps asking me for the password and even though I've put it in numerous times and eventually changed it (today) it still won't play ball. Going to Systems Preferences doesn't help, I just get the spinning ball, it seems to be forever 'loading internet accounts' without actually doing anything, eventually requiring a force quit.

After researching this problem elsewhere it seems I am not alone but nor does there seem to be a fix as all the forums just peter out without a solution.

Tried Keychain First Aid and got these two error lines:

Item “mail.btinternet.com” has unspecified value for port attribute
Item “imap.gmail.com” has unspecified value for port attribute

and a Verification Failed notice. Went to 'repair' on this app. It said 'repair completed', and the two error lines have gone. Unfortunately the problem hasn't. It's still telling me it can't connect to iCloud and to go to System Prefs.

Not sure where to go from here, all suggestions most welcome! :-)

iMac is under 1 year old, Yosemite.

Leithen

10,799 posts

266 months

Friday 26th June 2015
quotequote all
Blackpuddin said:
Lots of annoyance with iMac and iCloud. It keeps asking me for the password and even though I've put it in numerous times and eventually changed it (today) it still won't play ball. Going to Systems Preferences doesn't help, I just get the spinning ball, it seems to be forever 'loading internet accounts' without actually doing anything, eventually requiring a force quit.

After researching this problem elsewhere it seems I am not alone but nor does there seem to be a fix as all the forums just peter out without a solution.

Tried Keychain First Aid and got these two error lines:

Item “mail.btinternet.com” has unspecified value for port attribute
Item “imap.gmail.com” has unspecified value for port attribute

and a Verification Failed notice. Went to 'repair' on this app. It said 'repair completed', and the two error lines have gone. Unfortunately the problem hasn't. It's still telling me it can't connect to iCloud and to go to System Prefs.

Not sure where to go from here, all suggestions most welcome! :-)

iMac is under 1 year old, Yosemite.
Pain in the arse lugging an iMac around, but are you anywhere near an Apple Store? Genius Bar appointment would be my advice. Worth calling Apple first perhaps - follow these steps online.

Blackpuddin

16,409 posts

204 months

Friday 26th June 2015
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Thanks Leithen, the Notifications function on this iMac has never worked other than on a very general basis, presumably for the same reason, there's no link to my iPhone in terms of appointments or events even though I do regular syncs between the two devices.

PJ S

10,842 posts

226 months

Friday 26th June 2015
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How'd we get from failing to connect to iCloud, to Notifications not happening?
Have you spent any time in Notifications, in Sys Prefs, to set up the various applications that make use of the feature?
You've the same thing on the iPhone – syncing it with your iTunes account doesn't mean Notifications are synced. They're totally independent from one another.

As for iCloud, using the UK version of the link above (change locale to en_UK in the url), you can see the system status – nothing showing as problematic today, but yesterday some users had Calendar issues.

If you've not done so, restart the iMac, and see if it's still having a problem with accessing iCloud.

https://support.apple.com/en-us/HT203512
http://help.realmacsoftware.com/hc/en-us/articles/...

Mobsta

5,614 posts

254 months

Thursday 9th July 2015
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I've got an iMac, 2013 I think so new ish, and need to hook a second monitor up to it. I have my own body weight in cables, but no thunderbolt cables.

The back of the monitor has DVI-D, VGA, "Video" (yellow, small, round). And composite video (3 like the video cable in red green blue), and a port which sort of looks like a thunderbolt port, only its bigger and more square). The monitor also has a couple of USB ports which I presume are never really used to hook up live video.

What cable would be best to hook the two up?
Also, I'm installing Yosemite, any one know what the standard offering is like in terms of using two monitors and whether it's likely to calibrate my other monitor which is several years old?

Thanks in advance chaps.

PJ S

10,842 posts

226 months

Friday 10th July 2015
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The Yellow input is Composite, RGB is Component – you can forget about those and VGA, since they're all analog.
Have a look on Amazon and eBay for Thunderbolt to DVI-D (or Dual Link, which works with both DVI-I and DVI-D) adapter or cable, depending on if you already have a DVI lead.
The square connection sounds like Optical SPDIF (audio), but in such instances a model or HQ photo of the connectivity would be useful.

In OS X, you should be able to set the calibration independently.

Mobsta

5,614 posts

254 months

Friday 10th July 2015
quotequote all
PJ S said:
The Yellow input is Composite, RGB is Component – you can forget about those and VGA, since they're all analog.
Have a look on Amazon and eBay for Thunderbolt to DVI-D (or Dual Link, which works with both DVI-I and DVI-D) adapter or cable, depending on if you already have a DVI lead.
The square connection sounds like Optical SPDIF (audio), but in such instances a model or HQ photo of the connectivity would be useful.

In OS X, you should be able to set the calibration independently.
Thank you pyjamas!

Ordered the DVI-D.

incidentally, upon browsing reviews of Yosemite, well, they were dire. Installation aborted. Is the PH consensus the same as the App Store, that Yosemite is pretty much to be avoided at all costs. I have mountain lion and am happy with it anyway, so...

jmorgan

36,010 posts

283 months

Friday 10th July 2015
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Quite happy with Yosemite. Main gripe for me is the font forced on you so that nice crisp on I had prior Yosemite was gone. I understand that is to be addressed in El Capitan.

nyt

1,803 posts

149 months

Friday 10th July 2015
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jmorgan said:
Quite happy with Yosemite. Main gripe for me is the font forced on you so that nice crisp on I had prior Yosemite was gone. I understand that is to be addressed in El Capitan.
I'm glad that it's not just me that had problems with the new fonts. I did this: http://gizmodo.com/helvetica-is-the-worst-change-y... without any problems and the screen is much clearer.