The OSX/Apple support thread

[XM5ER]

I updated the latest buggy IOS on my iPhone6 (64GB) on Sunday night and discovered that all 15gb of music and pod-casts had been deleted in the process. Is this normal?

My music was a mix of self ripped CDs, Essential Mixes and purchased via iTunes and Amazon mp3s, consequently all over the place and will take me a while to reassemble. Is the Music app to blame, I stopped using it and started using Tuneshell recently because I simply cannot use the music app whilst driving (or in fact whilst doing anything other than placing the phone on a flat surface and very carefully touching the tiny spot on the screen that allows me to change tracks, its like using windows mobile circa 2008 FFS).

I have a feeling that it is not but has it happened to anyone else recently?

[Dan_1981]

Rather than start a new thread.....

I'm looking at purchasing my first iMac.

Needs are showing of and posing with my shiny new toy.

I'll also need to do some photo processing - some image merges, file manipulation but nothing super heavy weight really - basic to intermediate photoshop use i'd guess it would be defined as. No video editing.

Other than that it's pretty basic stuff that I could use a £200 chromebook to do.....

Decided on the 27"

3.2ghz i5 - this be enough?
Ram - the 8gb comes with x 2 4gb chips - is this upgradable or soldered to the board?
Fusion drive - is this a true SSD combined with a traditional drive? Is it not possible to spec SSD & another drive?

That's all I think.

Anything else I should be thinking about?

Oh and related - storage - I have a couple of external drives that i've always used on my PC for back up - stupid question but will these work & read on the mac or is this just not compatible?

[PJ S]

Dan_1981 said:

I'm looking at purchasing my first iMac.

Needs are showing of and posing with my shiny new toy.

I'll also need to do some photo processing - some image merges, file manipulation but nothing super heavy weight really - basic to intermediate photoshop use i'd guess it would be defined as. No video editing.

Other than that it's pretty basic stuff that I could use a £200 chromebook to do.....

Decided on the 27"

3.2ghz i5 - this be enough?
Ram - the 8gb comes with x 2 4gb chips - is this upgradable or soldered to the board?
Fusion drive - is this a true SSD combined with a traditional drive? Is it not possible to spec SSD & another drive?

That's all I think.

Anything else I should be thinking about?

Oh and related - storage - I have a couple of external drives that i've always used on my PC for back up - stupid question but will these work & read on the mac or is this just not compatible?

The i5 will be plenty.
27” RAM slots are user accessible and upgradeable.
Fusion is an SSD and standard HDD that have been combined via software – you can undo it so that you have two logical drives.
Macs have experimental support for writing to NTFS formatted drives, your external drives will be more easily useable from the off, if they’re ExFAT format.

[jmorgan]

handy helper here
http://buyersguide.macrumors.com/#Mac

[IanA2]

Having problems with AOL on Mail, driving me nuts:

1. Started asking for password. Changed it 4 times via AOL website. Successful on website but repeatedly rejected by Mail.

2. Called AOL says problem is at my end, even suggested it was my faulty typing, argh!

3. Tried setting up another AOL account, via "add account" on Mail. No problem.

4. Tried using different clients. Same problem.

5. Tried setting up AOL account on Mail on different computers, same problem.

It's really annoying, I can access mail via the AOL site, but not on Mail which has run for years without issue. Anybody got any ideas?

Thanks.

[Tonsko]

IanA2 said:

Having problems with AOL on Mail, driving me nuts:

1. Started asking for password. Changed it 4 times via AOL website. Successful on website but repeatedly rejected by Mail.

2. Called AOL says problem is at my end, even suggested it was my faulty typing, argh!

3. Tried setting up another AOL account, via "add account" on Mail. No problem.

4. Tried using different clients. Same problem.

5. Tried setting up AOL account on Mail on different computers, same problem.

It's really annoying, I can access mail via the AOL site, but not on Mail which has run for years without issue. Anybody got any ideas?

Thanks.

To be clear, step 3 works?

If so, with the working account selected in Mail preferences, press the advanced tab. What is the port and authentication method listed there? Compare with the account that doesn't work. Suspect you have a different authentication method set in the account prefs that don't work that the AOL servers don't understand or support.

[IanA2]

I've deleted the account. I thought that by doing so I could just create it again, so I'm not sure how I can compare settings as I don't get past this:



ETA: And yes 3 works

[marshalla]

Set up one of the new AOL accounts and then modify it to use the old account's credentials.

[IanA2]

marshalla said:

Set up one of the new AOL accounts and then modify it to use the old account's credentials.

That does not seem to be possible. Any suggestions as to how it should be done?

[marshalla]

IanA2 said:

marshalla said:

Set up one of the new AOL accounts and then modify it to use the old account's credentials.

That does not seem to be possible. Any suggestions as to how it should be done?

Mail -> Preferences -> Accounts

[IanA2]

marshalla said:

IanA2 said:

marshalla said:

Set up one of the new AOL accounts and then modify it to use the old account's credentials.

That does not seem to be possible. Any suggestions as to how it should be done?

Mail -> Preferences -> Accounts

Tried that doesn't work.

[IanA2]

marshalla said:

IanA2 said:

Tried that doesn't work.

Your responses are soooo helpful and detail packed.

I'm out.

Funny that, that was roughly what I was thinking. For your information, I didn't think your suggestion (all three words of it) had much merit. Nevertheless I tried it. I don't know how much you know about Apple Mail, but I never thought it would work and it didn't. Happy now?

[Leithen]

IanA2 said:

I've deleted the account. I thought that by doing so I could just create it again, so I'm not sure how I can compare settings as I don't get past this:



ETA: And yes 3 works

Choose File>Add Account>Other Mail Account....

Do Not Enter your AOL Address, instead some random made up one such as [e-mail] along with a random password, then Sign In.

This will force a different mail details page to appear. It still isn't comprehensive, but it's better than before. Fill in your AOL details as per AOL instructions and report back.

[IanA2]

Leithen said:

IanA2 said:

I've deleted the account. I thought that by doing so I could just create it again, so I'm not sure how I can compare settings as I don't get past this:



ETA: And yes 3 works

Choose File>Add Account>Other Mail Account....

Do Not Enter your AOL Address, instead some random made up one such as [e-mail] along with a random password, then Sign In.

This will force a different mail details page to appear. It still isn't comprehensive, but it's better than before. Fill in your AOL details as per AOL instructions and report back.

Thanks, that's got me a bit further. Road block is acceptance of password. I'm beginning to think AOL have not got their 2 step verification for OSX sorted as I downloaded their IOS app and was up and running in under five mins. I've put an enquiry in to them on this, we'll see. Giving up for now, I'll wait and see what AOL have to say on 2 step verification and report back. Thanks again.

[IanA2]

IanA2 said:

Leithen said:

IanA2 said:

I've deleted the account. I thought that by doing so I could just create it again, so I'm not sure how I can compare settings as I don't get past this:



ETA: And yes 3 works

Choose File>Add Account>Other Mail Account....

Do Not Enter your AOL Address, instead some random made up one such as [e-mail] along with a random password, then Sign In.

This will force a different mail details page to appear. It still isn't comprehensive, but it's better than before. Fill in your AOL details as per AOL instructions and report back.

Thanks, that's got me a bit further. Road block is acceptance of password. I'm beginning to think AOL have not got their 2 step verification for OSX sorted as I downloaded their IOS app and was up and running in under five mins. I've put an enquiry in to them on this, we'll see. Giving up for now, I'll wait and see what AOL have to say on 2 step verification and report back. Thanks again.

Well, an hour with AOL support, nada.

Another hour with Apple support again nada.

bks.

[Tonsko]

IanA2 said:

Thanks, that's got me a bit further. Road block is acceptance of password. I'm beginning to think AOL have not got their 2 step verification for OSX sorted as I downloaded their IOS app and was up and running in under five mins. I've put an enquiry in to them on this, we'll see. Giving up for now, I'll wait and see what AOL have to say on 2 step verification and report back. Thanks again.

If you can get to that point, you should be able to accept authentication method:





I've had this before with some mail servers not accepting mac mail. This was what sorted it. Hopefully it will help.

[IanA2]

Thanks, yes, that was one of the Apple reps forays, unfortunately.....

AOL's reps are adamant, to the point of rudeness that it cannot possibly be a problem at their end.

Apple are pretty sure that the evidence points to the problem being at AOL's end

Ho hum, piggy in the middle :-) Don't cha luv it..

[Leithen]

It does look like something server side (AOL) is blocking things.

Final piece of troubleshooting - can you find a PC and use Thunderbird or similar to rule out OSX as being to blame?

[PJ S]

Just added my old (never used) AOL email to Mail – piece of cake!

In advanced, port should be 143, with SSL enabled.

You are using the AOL option when you select the + button at the bottom of the accounts panel?
Presuming so then, there should be absolutely no reason it fails to set-up your AOL account like mine just has – at least not that I can think of, since it was all automatic (bar the few pop-ups from Hands Off! requesting access permission).

[PJ S]

IanA2 said:

I've deleted the account. I thought that by doing so I could just create it again, so I'm not sure how I can compare settings as I don't get past this:



ETA: And yes 3 works

I think I see where the problem is, assuming things haven’t changed from when I set mine up all those years ago – your email address isn’t @aol.com, but @aim.com.
Change that, and I’ll all but guarantee your password is accepted.