The OSX/Apple support thread

[BoRED S2upid]

Craikeybaby said:

Is it the Siri Voice control? Or the voice dialling? If it is Siri, you can disable Siri on the lock screen in the Siri menu in Settings.

Voice dialling Siri is disabled I don't want either to activate in my pocket!

[jmorgan]

I enabled the accessibility feature that allows me to finger print on without clicking the button, particularly on picking it up.

Under settings. General. Accessibility. Home button. Then rest finger to open.

If I hold it on the Siri fires up.

[BoRED S2upid]

jmorgan said:

I enabled the accessibility feature that allows me to finger print on without clicking the button, particularly on picking it up.

Under settings. General. Accessibility. Home button. Then rest finger to open.

If I hold it on the Siri fires up.

Worth a try. Doesn't solve my problem though I can still press the home button with any finger and access voice control.

[Craikeybaby]

Have you tried the Voice Dial option under Touch ID & Passcode? I can't work out what that does, as on my 7, with Siri on lock screen disabled, I don't get voice dial with a long press on the home button.

[BoRED S2upid]

Craikeybaby said:

Have you tried the Voice Dial option under Touch ID & Passcode? I can't work out what that does, as on my 7, with Siri on lock screen disabled, I don't get voice dial with a long press on the home button.

It was disabled I turned it on and no difference. Next time I'm passing an apple shop I will ask one of their geeks. Happens on the wife's SE as well. Maybe it's an SE glitch.

[jmorgan]

BoRED S2upid said:

Worth a try. Doesn't solve my problem though I can still press the home button with any finger and access voice control.

Not really tried it past the logged fingers, mine does this as well.

[djdest]

Hopefully someone can come up with an idea/solution....

I have an early 2011 MBP with a 2nd SSD installed in a caddy where the superdrive was.
I have an amount of MP3's on there that were originally copied onto it temporally while swapping around drives on another machine. Unfortunately that machine died (PC junk!) now the only copy is on my SSD.
I can see all of the files in finder and play them with no issues, yet as soon as I try to drag one onto my desktop or copy it to another drive then I get Error 36.
I have run disk util and tried to repair it and various other things that I found via google, but none of them seem to work.

I can only guess the drive is on its way out, that is not a problem and I will be happy to replace it, but I obviously do not want to have to lose a large amount of mp3's, most are all live recordings from many years ago that cannot be replaced

Drive info:



Thanks in advance for any suggestions

Edit:
I have just tried to load one of the files into Audacity, which it does with no errors.
I was then able to save it as a new MP3 on my other drive and therefore keep a fresh copy of it.
This is a good work around, but as there are over 800 files it wouldn't really be practical!
I will however do this with the most important ones in the meantime just incase the drive fails totally

[PJ S]

http://osxdaily.com/2015/02/21/fix-error-code-36-f...
https://discussions.apple.com/thread/5936247?tstar...

[djdest]

I've tried all for those to no avail. From searching it seems to be a common problem with no obvious solution

[PJ S]

Have you tried copying (or holding the Command key, to move) either artist or album folders, one at a time?
You might find which files are the problematic ones.
If select the drive they reside on, within DU, what’s the score after running Repair Permissions?

[djdest]

I will check DU again once I'm home, the error comes up with a very file on the drive.
Originally it was random ones but now all of them.
I'm pretty certain it's the drive on its way out which is annoying as its only 2.5 years old

[PJ S]

Shouldn’t be – if you can get hold of a demo of DriveDx or Disk Sensei, see what they report, and DiskWarrior is always handy to have, or TechTool Pro.

[djdest]

I've just run DU again, in the past I've just told it to repair the drive in question, but this time I did the boot disk too.
I then tried to copy some random files to the desktop and they seemed to work ok.
So next I tried to copy the whole folder and it seemed to be going well, until the dreaded error 36 appeared again!

[PJ S]

As before, try one artist folder at a time – if it copies across fine, then keep going until it throws up the error.
If it doesn’t copy fine, then try an album folder at a time.

[jmorgan]

PJ S said:

Shouldn’t be – if you can get hold of a demo of DriveDx or Disk Sensei, see what they report, and DiskWarrior is always handy to have, or TechTool Pro.

Scuse me sneaking in around the corner, wondered what DriveDx was and had a go. Now I find my Load Cycle Count is high? 600,000plus. One of them gauges that can be ignored? Rest are all up the good end of the scale.

[djdest]

It doesn't matter if I try copying a whole folder, or right down to individual files, they still bring up the error

[djdest]

Doh, I forgot I already had a full copy of DriveDX!
The diagnosis suggests power or data cable issues, I'll take it apart later today and reseat them both

1. # SYSTEM INFORMATION ###

Report Timestamp : 3 November 2016 07:42:28 GMT
Report Timestamp (ISO 8601 format) : 2016-11-03T07:42:28

Application Name : DriveDx
Application Version : 1.4.2.501
App SubBuild : 0
Application Edition : 100
DriveDx Knowledge Base Revision : 4/4

Computer Name : Dest’s MacBook Pro
Host Name : Dests-MacBook-Pro-2
Computer Model : MacBookPro8,2

OS Boot Time : 2016-11-03T07:28:13
Time Since Boot : 00h 14m 15s
OS Name : Mac OS X
OS Version : 10.12.0
OS Build : 16A323
OS Kernel Version : Darwin 16.0.0

SAT SMART Driver Version : N/A
ATA Command Support Tolerance : verypermissive
N of drives in report : 1

1. # DRIVE 1 OF 1 ###

Last Checked : 3 November 2016 07:37:53 GMT
Last Checked (ISO 8601 format) : 2016-11-03T07:37:53

Advanced SMART Status : OK
Overall Health Rating : GOOD 100%
Overall Performance Rating : BAD 1.0%
SSD Lifetime Left Indicator : GOOD 99.0%
Issues found : 2

Serial Number : S1ATNSAD901072N
WWN Id : 5 002538 5a00f8262
Volumes : Data
Device Path : /dev/disk1
Total Capacity : 256.1 GB (256,060,514,304 Bytes)
Model Family : Samsung SSD
Model : Samsung SSD 840 PRO Series
Firmware Version : DXM05B0Q
Drive Type : SSD

Power On Time : 4,325 hours (6 months 0 days 5 hours)
Power Cycles Count : 4,228
Current Power Cycle Time : 0.2 hours

DEVICE CAPABILITIES

S.M.A.R.T. support enabled : yes
DriveDx Active Diagnostic Config : Samsung SSDs config [ssd.samsung.1]
Sector Logical Size : 512
Sector Physical Size : 512
Physical Interconnect : SATA
Removable : no
Ejectable : no
ATA Version : ACS-2, ATA8-ACS T13/1699-D revision 4c
SATA Version : SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Bay # : 2
I/O Path : IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchSeriesAHCI/PRT1@1/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice
Attributes Data Structure Revision : 1
SMART Command Transport (SCT) flags : 0x3d
SCT Status supported : yes
SCT Feature Control supported : yes
SCT Data Table supported : yes
Error logging capabilities : 0x1
Self-tests supported : yes
Offline Data Collection capabilities : 0x53
Offline Data Collection status : 0x0
Auto Offline Data Collection flags : 0x0
[Known device ]: yes
[Drive State Flags ]: 0xc0000020
[Last State Change Timestamp ]: 2016-11-03T07:35:23
[Last State Change Flags ]: 0x40000220
[Last State Change Diff Flags ]: 0x800

CURRENT POWER CYCLE STATISTICS

Data Read : 661.6 MB
Data Written : 2.5 MB
Data Read/Write Ratio : 268.80
Average Throughput (Read) : 23.3 MB/s
Average Throughput (Write) : 63.6 MB/s

Operations (Read) : 1,513
Operations (Write) : 137
Operations Read/Write Ratio : 11
Throughput per operation (Read) : 447.8 KB/Op
Throughput per operation (Write) : 18.4 KB/Op

Latency Time (Read) : 0 ns
Latency Time (Write) : 0 ns
Retries (Read) : 0
Retries (Write) : 0
Errors (Read) : 20
Errors (Write) : 0

PROBLEMS SUMMARY

Failed Indicators (life-span / pre-fail) : 0 (0 / 0)
Failing Indicators (life-span / pre-fail) : 0 (0 / 0)
Warnings (life-span / pre-fail) : 1 (1 / 0)
Recently failed Self-tests (Short / Full) : 0 (0 / 0)
I/O Errors Count : 20 (20 / 0)
Time in Under temperature : 0 minutes
Time in Over temperature : 0 minutes

IMPORTANT HEALTH INDICATORS

ID NAME RAW VALUE STATUS
5 Retired Block Count 0 100% OK
177 Wear Leveling Count 4 99.0% OK
179 Used Reserved Block Count Total 0 100% OK
181 Program Fail Count 0 100% OK
182 Erase Fail Count 0 100% OK
241 Total LBAs Written 300,539,881 (143.3 GB) 99.0% OK

TEMPERATURE INFORMATION (CELSIUS)

Current Temperature : 40
Power Cycle Min Temperature : 40
Power Cycle Max Temperature : 40
Lifetime Min Temperature : 0
Lifetime Max Temperature : 70
Recommended Min Temperature : 0
Recommended Max Temperature : 70
Temperature Min Limit : 0
Temperature Max Limit : 70

DRIVE HEALTH INDICATORS

ID | NAME | TYPE | UPDATE | RAW VALUE | VALUE | THRESHOLD | WORST | STATUS | LAST MODIFIED
5 Retired Block Count Pre-fail online 0 100 10 100 100% OK -
9 Power On Hours Life-span online 4,325 99 0 99 99.0% OK 03/11/2016 07:35
12 Power Cycle Count Life-span online 4,228 95 0 95 95.0% OK 03/11/2016 07:35
177 Wear Leveling Count Pre-fail online 4 99 0 99 99.0% OK 03/11/2016 07:35
179 Used Reserved Block Count Total Pre-fail online 0 100 10 100 100% OK -
181 Program Fail Count Life-span online 0 100 10 100 100% OK -
182 Erase Fail Count Life-span online 0 100 10 100 100% OK -
183 Total Runtime Bad Count Pre-fail online 0 100 10 100 100% OK -
187 Uncorrectable Error Count Life-span online 0 100 0 100 100% OK -
190 Airflow Temperature Celsius Life-span online 25 75 0 61 75.0% OK 03/11/2016 07:37
195 ECC Error Rate Life-span online 0x0 200 0 200 100% OK -
199 CRC Error Count Life-span online 620,404 1 0 1 1.0% Warning 03/11/2016 07:35
235 Power Recovery Count Life-span online 3,278 99 0 99 99.0% OK 03/11/2016 07:35
241 Total LBAs Written Life-span online 300,539,881 (143.3 GB) 99 0 99 99.0% OK 03/11/2016 07:37

DRIVE ERROR LOG

error log is empty

DRIVE SELF-TEST LOG

1. | LIFETIME (H) | TEST TYPE | PROGRESS | STATUS | LBA of 1st error

1 4325 Short offline 100% Completed without error -

[PJ S]

jmorgan said:

Scuse me sneaking in around the corner, wondered what DriveDx was and had a go. Now I find my Load Cycle Count is high? 600,000plus. One of them gauges that can be ignored? Rest are all up the good end of the scale.

Not sure about ignore, but if a laptop, then it’s common for the drive to park the heads between 300K and 600K – so it says when you leave your mouse pointer hovering over the indicator name.
You could contact the support team to see if it’s anything indicative or to be concerned about.

[jmorgan]

iMac. looking for answers now but not an obvious subject.

[PJ S]

https://binaryfruit.com/drivedx/support

Also, run the long self-test, if you have the trial version and it allows you to.