The OSX/Apple support thread

[Tonsko]

This may sound trite, but have you turned the OSX FW off?

[jmorgan]

Tonsko said:

This may sound trite, but have you turned the OSX FW off?

No, not sounding trite. I am no expert and will take advice. Trying now.


Edit. Nope. Not having it.

Should also have been clearer, the application will not even run now. Permissions have been repaired and disk checks OK.

Edited by jmorgan on Tuesday 17th December 12:11

[Tonsko]

You could check Activity Monitor - located in the Utilities folder, set the drowdown list to all processes and look for the spideroak binary. If it's running, force quit and then try starting it again.

Presume you've grabbed the latest version of spideroak?

You could try deleting the .spideroak folder in your home folder. (Back it up first obvs) and try launching it again.

[jmorgan]

Try that in a mo. Sandwich time. Will report back, thanks.

Edit. Right (munch munch), I deleted the original this morning and all traces in the accounts settings in system prefs. Did a spotlight search and nothing else seems to come up with that name.

Just thought, check prefs for anything even though spotlight did not find anything, it might not be indexing there. Nothing in prefs in user library.

I checked the version I had this morning and download the application anyway, used that for the re install.

Check activity in minute. Familiar with that on, it was essential to keeping the emac running.

Edit 2. BT cloud backup works.

Edited by jmorgan on Tuesday 17th December 12:34

Edited by jmorgan on Tuesday 17th December 12:46

[Tonsko]

If searching for program files in spotlight, to completely remove the old version you need to press the little plus button under the search field, in 'kind' select 'system files' (if it's not there, click 'other' and select it in the list), and the next box make sure it says 'are included'. That will tell you of any sneaky plist or pref files hanging around.

[jmorgan]

Ah, cheers. Found a load in application support. Need to copy then delete to see what happens.

Edit. Looks like some logs in this folder with times I have been trying to get it to run. Looking through these first.

Edit 2, interesting, try to run spider oak and file called "guispideroak.lock" updates to the time but not able to read it. Might be locked out. Copy time and see what happens. Googled the damned thing as well.

Actual logs from trying to start end 11:19 but some are pointing to issues before 10.9.1 was installed. Might be sommit else here.

Edited by jmorgan on Tuesday 17th December 12:57

[Tonsko]

backup that lock file and delete it, see what happens.

Here is what a lockfile is: http://superuser.com/questions/313878/what-is-a-lo...

[jmorgan]

Oops. May have jumped the gun. Copied the whole folder and re run Spideroak. Starts up OK and is going through its checks now.


Thanks for the help, this may take a little to recheck, 119gb of pictures to check between the cloud and me. They are backed up elsewhere.


Edit.

DOH! Have to put the wild cards required to avoid certain files and folders again. Oh well.

Edited by jmorgan on Tuesday 17th December 13:16

[North West Tom]

My Dad's got hold of his work colleague's iPhone 5 which he doesn't use. He wants to use it himself, but he (the colleague) doesn't know his Apple ID password so he can't log out of it. Any way around this besides taking it to a dodgy phone stall in town?

[craigjm]

North West Tom said:

My Dad's got hold of his work colleague's iPhone 5 which he doesn't use. He wants to use it himself, but he (the colleague) doesn't know his Apple ID password so he can't log out of it. Any way around this besides taking it to a dodgy phone stall in town?

You don't need the password to sign out you just click sign out and that's it you can then edit the Apple ID to the new one

[Tonsko]

Or reset to factory. That might be best.

[Adz The Rat]

My iPhone5 isn't charging, it is showing the charging logo on the screen but the battery isn't increasing. Been on charge all night and hasn't made a difference.

Anyone experienced this before?

[PJ S]

What are you plugged into, the computer's USB port or the mains plug?
If the computer, try a different USB port or reboot the computer.
If you have the mains plug, try it and see what happens.
If the issue remains after trying those, then make sure you've a recent back-up, and do a restore before declaring it fubar'd.

[Adz The Rat]

Tried my mains charger and the wifes, and now its plugged into usb on my Macbook.

No joy.

Going to take it in town to a phone shop and ask them to fiddle with it.

[PJ S]

What's a phone shop going to have that'll recharge the battery, that you haven't already tried using?
If the computer can see the iPhone in iTunes, then make sure to back it up, then do a Restore, in case it's a software glitch.
If that doesn't fix it, then it needs to be discussed with the provider or Apple, for replacement.

[Adz The Rat]

PJ S said:

What's a phone shop going to have that'll recharge the battery, that you haven't already tried using?
If the computer can see the iPhone in iTunes, then make sure to back it up, then do a Restore, in case it's a software glitch.
If that doesn't fix it, then it needs to be discussed with the provider or Apple, for replacement.

Its out of warranty so taken it to a local phone repair shop. They are usually good with iPhones so got my fingers crossed.

Didn't try a restore, but I did back everything up.

[dave0010]

So I now have my shiny new macbook air but as expected there are a few things I'm unsure how to do or even if its possible to do. So is there anyone who could help me out with the following questions.

When I start it up you get a really annoying sound effect, is there a way to turn this off?

trying to find some new desktop backgrounds for it, is there a way to save pictures but simple clicking on them? just as you would on windows i.e. right click then save image as?

I do own a iPhone and an iPad but this is still all very new to myself.

[DJFish]

DJFish said:

Just upgraded to iOS 7 on my iPhone 5.
It's horrible isn't it?

I take it back, now I've got used to it the new graphics still grate a little but the new lower toolbar is a real step forward....I'm sure this news will come as a great relief to all at Apple corp.

[Tonsko]

dave0010 said:

So I now have my shiny new macbook air but as expected there are a few things I'm unsure how to do or even if its possible to do. So is there anyone who could help me out with the following questions.

When I start it up you get a really annoying sound effect, is there a way to turn this off?

trying to find some new desktop backgrounds for it, is there a way to save pictures but simple clicking on them? just as you would on windows i.e. right click then save image as?

I do own a iPhone and an iPad but this is still all very new to myself.

You don't need to ever turn it off, just close the lid - so you can get round it that way. I you're really bothered, there are 3rd party apps that will do it.
Two fingers on the pad, click brings up the context menu. Then select 'save image as...'. ( Apologies if this doesn't work on Mavericks, I'm assuming it will).

[LordGrover]

Startup ninja.