The OSX/Apple support thread

Author
Discussion

BlueMR2

8,642 posts

201 months

Saturday 4th April 2015
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NicD said:
OK, had couple of chats to Apple Support and can't book a weekend appointment for service for some time. All London stores are flat out.
Have ordered a refurbed top end 15.5 MBP Retina for the short term, while the 17 is being fixed and I may never go back to it.
I was tooing and frowing vs an iMac retina but that was £2,669 and so large. May go back to that at some point.

re backups, I maintain two separate Time Machine stacks so should be OK
Are they fixing it FOC? (well the price of a MBP retina, lol).

Tonsko

6,299 posts

214 months

Saturday 4th April 2015
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craigjm said:
Since updating to latest OS X i notice that when i start up Word, Excel and Powerpoint automatically open even though this option is turned off. Any ideas how to stop it?
When you say 'turned off' what do you mean?

Check preferences, Users & Groups, select your user, then login items. See if the applications are there to uncheck.

nyt

1,803 posts

149 months

Saturday 4th April 2015
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When you close down your system there should be a check box saying something like 'Reopen programs on restart'

Uncheck it and all should be well


NicD

3,281 posts

256 months

Sunday 5th April 2015
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BlueMR2 said:
Are they fixing it FOC? (well the price of a MBP retina, lol).
first i have to get an appointment. be a week, at least.

craigjm

17,908 posts

199 months

Sunday 5th April 2015
quotequote all
Tonsko said:
When you say 'turned off' what do you mean?

Check preferences, Users & Groups, select your user, then login items. See if the applications are there to uncheck.
tried that and they are not listed there.
the option from the dock to "open at login" is also not ticked

craigjm

17,908 posts

199 months

Sunday 5th April 2015
quotequote all
nyt said:
When you close down your system there should be a check box saying something like 'Reopen programs on restart'

Uncheck it and all should be well
Im not getting that

Tonsko

6,299 posts

214 months

Sunday 5th April 2015
quotequote all
Ok, open terminal and list the contents of the /Library/LaunchAgents and /Users/<yourusername>/Library/LaunchAgents

See if there's any word/excel stuff in there.

Edited by Tonsko on Sunday 5th April 10:48

BlueMR2

8,642 posts

201 months

Sunday 5th April 2015
quotequote all
NicD said:
BlueMR2 said:
Are they fixing it FOC? (well the price of a MBP retina, lol).
first i have to get an appointment. be a week, at least.
Ok, i thought they had checked but made you wait to actually fit it.

You may find an official Apple service provider could do it for you quicker/on a weekend.

craigjm

17,908 posts

199 months

Sunday 5th April 2015
quotequote all
Tonsko said:
Ok, open terminal and list the contents of the /Library/LaunchAgents and /Users/<yourusername>/Library/LaunchAgents

See if there's any word/excel stuff in there.

Edited by Tonsko on Sunday 5th April 10:48
nothing in there either I'm stumped

Tonsko

6,299 posts

214 months

Sunday 5th April 2015
quotequote all
In terminal, type 'launchctl list'. Look for any office stuff. Grep it out if you know the names of the programs.

If you find them, copy the name of the com file and then type 'launchctl unload <comfile>'.

Beyond that, I'm a bit stuck.

Edited by Tonsko on Sunday 5th April 15:10

craigjm

17,908 posts

199 months

Sunday 5th April 2015
quotequote all
Tonsko said:
In terminal, type 'launchctl list'. Look for any office stuff. Grep it out if you know the names of the programs.

If you find them, copy the name of the com file and then type 'launchctl unload <comfile>'.

Beyond that, I'm a bit stuck.

Edited by Tonsko on Sunday 5th April 15:10
found this in the list -

com.microsoft.Excel.46040
20263 0 com.microsoft.Word.46892

so do i now need to launch terminal and type "launchctl unload com.microsoft.word.46892 ?

Tonsko

6,299 posts

214 months

Sunday 5th April 2015
quotequote all
I've just looked at the options for launchctl ('man launchctl') and I think 'launchctl remove <com file>' should work. 'unload' is for currently running processes, but might not stop it next time. 'remove' should take it out of the list entirely.

DoubleSix

11,691 posts

175 months

Saturday 11th April 2015
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Hi,

Hope someone can help me out.

I'm using the new Apple Photos app on my MBP, as well as iPhone 5 and iCloud.

I'm assured that if I wish to delete a photo from ALL devices I simple delete it from one, but this doesn't seem to be the case. For example, if I delete a pic from iCloud I can watch it disappear from my iPhone within seconds but the image remains on my MBP within Photos.

Pulling my hair out a bit because I want to edit my collection and tidy up once and for all but can't start this process until I can be sure images will leave all locations/devices.

Thanks for any help in advance!

Leithen

10,799 posts

266 months

Saturday 11th April 2015
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DoubleSix

11,691 posts

175 months

Saturday 11th April 2015
quotequote all
It's a nice guide, thanks.

But it doesn't really address my issue, it just reaffirms the fact that pics should be removed from ALL devices.

Guide said:
"That's why Photos for iOS lets you quickly and easily delete pictures and videos to get them off your iPhone or iPad. If you're using iCloud Photo Library, that'll get rid of the content on all your devices and from Apple's servers. "

What am I missing/doing wrong??

Leithen

10,799 posts

266 months

Saturday 11th April 2015
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NDA

21,488 posts

224 months

Saturday 11th April 2015
quotequote all
DoubleSix said:
It's a nice guide, thanks.

But it doesn't really address my issue, it just reaffirms the fact that pics should be removed from ALL devices.

Guide said:
"That's why Photos for iOS lets you quickly and easily delete pictures and videos to get them off your iPhone or iPad. If you're using iCloud Photo Library, that'll get rid of the content on all your devices and from Apple's servers. "

What am I missing/doing wrong??
Are you signed in to iCloud, iTunes etc on your MBP?

DoubleSix

11,691 posts

175 months

Saturday 11th April 2015
quotequote all
NDA said:
DoubleSix said:
It's a nice guide, thanks.

But it doesn't really address my issue, it just reaffirms the fact that pics should be removed from ALL devices.

Guide said:
"That's why Photos for iOS lets you quickly and easily delete pictures and videos to get them off your iPhone or iPad. If you're using iCloud Photo Library, that'll get rid of the content on all your devices and from Apple's servers. "

What am I missing/doing wrong??
Are you signed in to iCloud, iTunes etc on your MBP?
I believe I am yes..

Anybody??

Edited by DoubleSix on Monday 13th April 14:08

RobinBanks

17,540 posts

178 months

Monday 13th April 2015
quotequote all
Can anyone recommend a battery for a PowerBook G4 12"?
It looks like I'm going to be using this stty thing for a couple of weeks and it has a weird boot problem which I think is to do with the bad battery.

DeuxCentCinq

14,180 posts

181 months

Monday 13th April 2015
quotequote all
RobinBanks said:
Can anyone recommend a battery for a PowerBook G4 12"?
It looks like I'm going to be using this stty thing for a couple of weeks and it has a weird boot problem which I think is to do with the bad battery.
Not a cheap one off ebay. I've tried a couple and they're all pony. Where are you? Might be able to lend you one for troubleshooting purposes.