The Windows/PC support thread

Author
Discussion

KimZ

225 posts

215 months

Monday 5th November 2012
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Tyre Smoke said:
Hi bud, ran it again, and again. Still the same.

Oddly though, since ditching Chrome and installing Firefox, things have improved no end.
Bugger!! Hmm .. really the best option for this HD would be to (looks for the "nuke" smiley..) shoot it! Seriously though we will need to get a bit erm, sterner with it. Before we do, have you got the windows restore disks for the laptop? The activation key should be on a sticker underneath.. But we will need restore media before we go much further. Plan "B" is to perform a low-level (thorough) format of the HD. This will wipe the drive *COMPLETELY* as well as marking sectors as bad, etc., ready to reinstall windows et al. A pain in the bum, but will get the job done, assuming you have the restore media....

Edited to add: Chrome is a fine browser - deffo not the culprit here although perhaps some of its data is in a dodgy bit of hard drive ..

Edited by KimZ on Monday 5th November 15:29

Tyre Smoke

23,018 posts

262 months

Tuesday 6th November 2012
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Yep have the Windows disk somewhere, will dig it out and report back for further instruction.

PoleDriver

28,647 posts

195 months

Monday 10th December 2012
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OK, got a strange one here. My works PC will not allow me to upload pictures to PH, Webshots, FB etc. Running Firefox. I have the same setup on the works laptop but have no problem with that.
Tried lots of firewall (AVG) settings etc to no avail!

Any ideas?

Grumpy1954

2 posts

136 months

Tuesday 15th January 2013
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Hi, this site was recommended by a friend. I'm no Windows novice, for the last ten years I've built our pc's but I'm struggling to indentify a problem on my wife'd pc.
This is not one of mine, both our PC's went down with different errors within days of each other. She has a second hand (shop bought) running Vista.
Tends to have a lot of screens up together, usually 3 different email progs, chat boxes, online games.
Recently, playing Castle Age on Facebook, and on other things, she's noticed it freezes, then she gets a "kill or wait" box up, Either way it can take several minutes before it decides to carry on.
I thought it was RAM, it only came with 1Gb, not enough for Vista and her usage. It will take 2Gb in 2 slots, but no other 1Gb sticks we've tried in PC3200 speed (as per the stick fitted) will work, it just beeps.
The board isa Winfast number HYWP 60302183, PC 0M02-GX-GLS, the RAM has MD0AD6G3141Y0K1E58 "memory export" and ddr(3) 1GX16 s/n 744J0 (ADNGC1A16)
Anyone have any ideas? Thinking on trying to get more RAM, if we sort which two sticks it likes, and/or a decent graphics card.

LordGrover

33,549 posts

213 months

Tuesday 15th January 2013
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I'd try Crucial first. If you have mobo model number should be relatively easy to track down suitable modules.

Grumpy1954

2 posts

136 months

Tuesday 15th January 2013
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LordGrover said:
I'd try Crucial first. If you have mobo model number should be relatively easy to track down suitable modules.
Thanks, will pass it over for her to run on offending pc

Jinx

11,394 posts

261 months

Tuesday 15th January 2013
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Grumpy1954 said:
Thanks, will pass it over for her to run on offending pc
As to the problem with the games - get her to turn off hardware acceleration in the browser settings - should stop the random crashing.

Bohally

943 posts

148 months

Wednesday 6th March 2013
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Having a bit of a problem... Reinstalled windows vista on my Dell inspiron 1750. Now it won't recognise the network card. Anybody know where I can get the Corrct driver? Cheers

LordGrover

33,549 posts

213 months

Wednesday 6th March 2013
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So long as you have the service tag you can get all drivers from here: click.

Bohally

943 posts

148 months

Wednesday 6th March 2013
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No such luck, won't recognise either of the numbers.

Any idea which network card is in it? If I could get that working that would be great.

LordGrover

33,549 posts

213 months

Wednesday 6th March 2013
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If you look lower down you can select from the list of devices.
Petty sure this is yours: click.

ETA: Click.

Bohally

943 posts

148 months

Wednesday 6th March 2013
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Cheers,

Have more or less installed all 64 bit Vista network drivers... Still not working. I give up for tonight.

KimZ

225 posts

215 months

Wednesday 13th March 2013
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Bohally said:
Cheers,

Have more or less installed all 64 bit Vista network drivers... Still not working. I give up for tonight.
Hi Bohally - Difficult vendor implementations can often be fixed by use of slimdrivers, a free utility that is rather good at fixing stubborn hardware and software/drivers problems! Linkie: https://www.slimwareutilities.com/slimdrivers.php.

Give it a whirl and let me know how you get on. type

Ciao!

Corso Marche

1,723 posts

202 months

Sunday 17th March 2013
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Novice query here. I'm thinking of replacing my hard disk with an internal SSD. To backup everything on the HD I simply copied the entire drive over to a folder on an external drive I use for backups.

I don't have any of the original disks, or backups of the system from when it was new, so my concern arises from getting all the device drivers and system files etc. up and running again when the new drive is installed.

So, a few novice questions;

1) What's the best way to create a reliable external boot disk i.e. it'll either be a DVD or USB stick, but exactly how ? I presume I'll need one after fitting the new SSD ?

2) How do I format a new SSD upon installation ?

3) How do I get all the Windows files and resources back in an operable and reliable situ on the SSD when it's installed ?

System is currently running Vista. I don't have an issue running with a fresh install of Windows, so long as I don't have to pay Microsoft for it seeing as they got their licence fee when this machine was bought, but I reckon I definitely have to be able to keep all the drivers and resource files for the hardware in the machine, am I right ?

Corso Marche

1,723 posts

202 months

Wednesday 20th March 2013
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Nobody ?

sunbeam alpine

6,946 posts

189 months

Wednesday 20th March 2013
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Corso Marche said:
Nobody ?
What make/model is it?

Many manufacturers give you the ability to create a set of CD's/DVD which you can use to reinstall your system. This will also cope with the Microsoft licence situation. smile

Corso Marche

1,723 posts

202 months

Wednesday 20th March 2013
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You started ringing bells there. smile

It's an Acer Aspire 7520.

I'd searched through the utilities and applications but none of the backup options seemed to save the system files.

Your post reminded me of the little green 'e' logo in the corner of the machine which launches some in-built Acer widgets and controls.

There's an option here to create backup discs of the system and all the drivers.

I came across the following text in the Notes on the System Backup utility though:

"If you restore the system using a backup CD/DVD, the hidden partition will remain. If you install a new hard disk to replace the old one, the Acer eRecovery Management partition will be removed completely.

The backup discs created by Acer eRecovery Management are only guaranteed to run in the optical drive that came with your machine. They may not work in other optical drives."

What do you think my chances are ?! LOL !! laugh Is there a chance this could be an indication of trouble ? It *should* work though ?



Edited by Corso Marche on Wednesday 20th March 09:54

sunbeam alpine

6,946 posts

189 months

Wednesday 20th March 2013
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You can use that utility to create a set of backup discs to install on a new drive. Whether there will problems due to the fact it is an SSD drive (extra drivers needed etc.) - I can't answer as I have no experience of SSD.

The message about the hidden partition refers to an inbuilt function - you can press Alt + F10 at startup and the system will boot from this hidden partition to restore your system onto the existing hard drive. YOu can't use this to install to your SSD - it will only install to the C partition on the existing hard drive.

HTH smile

Corso Marche

1,723 posts

202 months

Wednesday 20th March 2013
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Most definitely has helped.

Thank you very much.
I'd entirely forgotten that logo in the corner was a button at all !! I wouldn't have remembered without your post and so would never have found the system backup.

Cheers, and thanks again. smile

FiF

44,140 posts

252 months

Friday 22nd March 2013
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Ok numpty question follows.

Asus laptop just returned from warranty repair for failed optical drive, no other issues laptop was working perfectly. Obviously they have wiped the drive and restored to factory setup.

That's not an issue as am paranoid about backups. All data is backed up including full backup and system image just before sending back.

So given that before anything else will make recovery disk and factory setup backup the question is how to restore.

Adopt the easy way and just restore from the system image backups for C and Ddrive.
Or do it like Sheldon and reinstall all the software from scratch then the data separately.

There is no software that wouldn't reinstall as fairly frequently trawl through anx and un install stuff don't want