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Podie

40,830 posts

155 months

[news] 
Friday 20th April 2012 quote quote all
bhstewie said:
It's not DNS, Be's core network is intermittently fked.
Interesting.

Explains why we slowly went form 6MB to 3.5MB

bitchstewie

9,263 posts

90 months

[news] 
Friday 20th April 2012 quote quote all
http://beusergroup.co.uk/index.php?id=849
https://avatar.bethere.co.uk/networkStatusScreenFo...
http://status.bememberservices.com/

I'm with O2 and it's been intermittently fked for a while now. You run traceroutes to some sites and it just goes round and round within the core network.

I'm also very tempted to jump, just trying to work out who/where to.

Digger

7,869 posts

71 months

[news] 
Friday 20th April 2012 quote quote all
Raised a ticket with Be. See if they can bump my speeds up.

Stu R

20,252 posts

95 months

[news] 
Friday 20th April 2012 quote quote all
BE's DNS servers have always been guff - replacing them with Googles DNS made a massive improvement for me.

Shame to hear they've got some issues though, always thought very highly of them and hoped to return to them once they started offering fibre.

bitchstewie

9,263 posts

90 months

[news] 
Friday 20th April 2012 quote quote all
Stu R said:
BE's DNS servers have always been guff - replacing them with Googles DNS made a massive improvement for me.

Shame to hear they've got some issues though, always thought very highly of them and hoped to return to them once they started offering fibre.
I wouldn't get your hopes up.

http://blog.bethere.co.uk/2012/04/update-on-fibre....
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Digger

7,869 posts

71 months

[news] 
Friday 20th April 2012 quote quote all
Brave of them to admit to that!

boxst

844 posts

25 months

[news] 
Friday 20th April 2012 quote quote all
Stu R said:
BE's DNS servers have always been guff - replacing them with Googles DNS made a massive improvement for me.

Shame to hear they've got some issues though, always thought very highly of them and hoped to return to them once they started offering fibre.
Sadly it won't be this year. I will move to BT (although I neve thought I would utter that phrase) unlimited option when FTTC goes live in June and the hopefully back to BE* when my eighteen month contract expires.

Popolou

988 posts

87 months

[news] 
Friday 20th April 2012 quote quote all
Yeah as much as i hate to say it and also a be*ing and all that, it could be curtains for 2012.

buggalugs

7,202 posts

117 months

[news] 
Friday 20th April 2012 quote quote all
I had a lot of weirdness with Be yesterday, some things slow, some things fast, very odd. Glad it wasn't me.

boxst

844 posts

25 months

[news] 
Saturday 21st April 2012 quote quote all
The issues with BE* are intermittent. And I still think they are a good ISP.

Today they are flying along ...

Steve

agent006

11,132 posts

144 months

[news] 
Sunday 22nd April 2012 quote quote all
I've gone from Be to Xilo and it's fine. Although I never had any issues with Be in therms of their service, I had problems with their customer service.

If you're leaving Be, you'll also need to still have the stty router they gave you, or part with £50 if you can't send it back.

Digger

7,869 posts

71 months

[news] 
Sunday 22nd April 2012 quote quote all
What do you find wrong with their CS? I find their Ticket system to be very efficient. Within 24 hrs of mentioning (see above) my drop in speeds i am now back up near full speed again. smile

agent006

11,132 posts

144 months

[news] 
Sunday 22nd April 2012 quote quote all
Phoned up to request they move the connection to my new house. Nothing happened, they had no record of the call.

trooperiziz

Original Poster:

8,302 posts

132 months

[news] 
Monday 23rd April 2012 quote quote all
agent006 said:
I've gone from Be to Xilo and it's fine. Although I never had any issues with Be in therms of their service, I had problems with their customer service.

If you're leaving Be, you'll also need to still have the stty router they gave you, or part with £50 if you can't send it back.
Oooh, good point, I better get searching!

I've moved to Sky, or will when it all gets sorted out.

All that jazz

3,030 posts

26 months

[news] 
Monday 23rd April 2012 quote quote all
agent006 said:
I've gone from Be to Xilo and it's fine. Although I never had any issues with Be in therms of their service, I had problems with their customer service.

If you're leaving Be, you'll also need to still have the stty router they gave you, or part with £50 if you can't send it back.
But hardly the end of the world seeing as it's a Freepost address to send it to.

OP, I've had a lot of problems with my internet this year and had typically blamed Be* for it, but it turned out that the 50+ yr old phone line into the back of the master socket had disintegrated so wasn't actually Be*s fault at all. Ffwd a few days, with a brand new line from the pole to the property fitted courtesy of BT, and I see that my speeds are still well down (3-4 meg when I typically sync around 14). Tech support decided that my Thomson router was borked and would send me out a new one (Technicolour TG587n?) to sort it. That worked fine for a week, sync speeds steady at 14 meg then it all went tits up again with poor throughput. At first I thought it was a channel conflict as every other bugger was on 11 with me, but when I fired up the desktop over ethernet it was still taking lightyears to load sites, although some of those sites I could access just fine via the IP so concluded it was a DNS issue. Tried the google and opendns IPs but didn't make any difference, oddly. Did a couple of router reboots, no cigar, so belled up tech. Turned out the router had given up and needed a hard reset via the pin hole and has worked fine ever since.

Overall - and not including the problems which were down to BTs knackered copper - I can't really fault Be*s service over the 4 years I've been with them. Their tech phone support is the best I've ever experienced; they are extremely knowledgeable and it's very rare you have to wait for your call to be answered. If I were you I'd wait a couple more months and see if things smooth out for you before jumping ship. Imho they are one of the better ISPs out there and by switching to someone else you could be jumping out of the pan into the fire.

Btw that Friday was a bad day for a lot of ISPs. There was something on one of the techie sites about it affecting a bunch of ISPs, so workmen probably chopped through a major interweb pipe somewhere.....

Edited by All that jazz on Monday 23 April 10:25

All that jazz

3,030 posts

26 months

[news] 
Monday 23rd April 2012 quote quote all
trooperiziz said:
I've moved to Sky, or will when it all gets sorted out.
Oh dear.. Guess you didn't bother to do any research/review hunting before making that decision then! hehe

daydotz

702 posts

41 months

[news] 
Monday 23rd April 2012 quote quote all
been with be for years i cant fault the service i get from them when i need them

they sending me a replacement/upgrade modem(mines really old) its arriving today after i asked on a Saturday afternoon biggrin

All that jazz

3,030 posts

26 months

[news] 
Monday 23rd April 2012 quote quote all
Just been reading the avatar Be* forums and wow, there's a stload of unhappy punters on there. I hope this isn't a sign of things to come.. frown

All that jazz

3,030 posts

26 months

[news] 
Monday 23rd April 2012 quote quote all
daydotz said:
but that's down to lack of fibre which is not really their fault theirs still plenty of company's with adsl2 packages fttc may well be faster but its a trade off having to deal with bt & virgin headache
No, I was referring to the endless peering/routing/DNS issues in the main forum. frown

daydotz

702 posts

41 months

[news] 
Monday 23rd April 2012 quote quote all
All that jazz said:
No, I was referring to the endless peering/routing/DNS issues in the main forum. frown
Be have always had dns & site loading issues they have improved alot swapping dns helps i can live with the odd site not loading briefly or taking a while longer

they have also just saved me 50quid for a new modem & saved me hunting around the loft for the one i got when i signed up rofl






Edited by daydotz on Monday 23 April 13:00

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