Changing ISP from BE
Discussion
http://beusergroup.co.uk/index.php?id=849
https://avatar.bethere.co.uk/networkStatusScreenFo...
http://status.bememberservices.com/
I'm with O2 and it's been intermittently f
ked for a while now. You run traceroutes to some sites and it just goes round and round within the core network.
I'm also very tempted to jump, just trying to work out who/where to.
https://avatar.bethere.co.uk/networkStatusScreenFo...
http://status.bememberservices.com/
I'm with O2 and it's been intermittently f
ked for a while now. You run traceroutes to some sites and it just goes round and round within the core network.I'm also very tempted to jump, just trying to work out who/where to.
Stu R said:
BE's DNS servers have always been guff - replacing them with Googles DNS made a massive improvement for me.
Shame to hear they've got some issues though, always thought very highly of them and hoped to return to them once they started offering fibre.
I wouldn't get your hopes up.Shame to hear they've got some issues though, always thought very highly of them and hoped to return to them once they started offering fibre.
http://blog.bethere.co.uk/2012/04/update-on-fibre....
Stu R said:
BE's DNS servers have always been guff - replacing them with Googles DNS made a massive improvement for me.
Shame to hear they've got some issues though, always thought very highly of them and hoped to return to them once they started offering fibre.
Sadly it won't be this year. I will move to BT (although I neve thought I would utter that phrase) unlimited option when FTTC goes live in June and the hopefully back to BE* when my eighteen month contract expires. Shame to hear they've got some issues though, always thought very highly of them and hoped to return to them once they started offering fibre.
agent006 said:
I've gone from Be to Xilo and it's fine. Although I never had any issues with Be in therms of their service, I had problems with their customer service.
If you're leaving Be, you'll also need to still have the stty router they gave you, or part with £50 if you can't send it back.
Oooh, good point, I better get searching!If you're leaving Be, you'll also need to still have the s
tty router they gave you, or part with £50 if you can't send it back.I've moved to Sky, or will when it all gets sorted out.
agent006 said:
I've gone from Be to Xilo and it's fine. Although I never had any issues with Be in therms of their service, I had problems with their customer service.
If you're leaving Be, you'll also need to still have the stty router they gave you, or part with £50 if you can't send it back.
But hardly the end of the world seeing as it's a Freepost address to send it to.If you're leaving Be, you'll also need to still have the s
tty router they gave you, or part with £50 if you can't send it back.OP, I've had a lot of problems with my internet this year and had typically blamed Be* for it, but it turned out that the 50+ yr old phone line into the back of the master socket had disintegrated so wasn't actually Be*s fault at all. Ffwd a few days, with a brand new line from the pole to the property fitted courtesy of BT, and I see that my speeds are still well down (3-4 meg when I typically sync around 14). Tech support decided that my Thomson router was borked and would send me out a new one (Technicolour TG587n?) to sort it. That worked fine for a week, sync speeds steady at 14 meg then it all went tits up again with poor throughput. At first I thought it was a channel conflict as every other bugger was on 11 with me, but when I fired up the desktop over ethernet it was still taking lightyears to load sites, although some of those sites I could access just fine via the IP so concluded it was a DNS issue. Tried the google and opendns IPs but didn't make any difference, oddly. Did a couple of router reboots, no cigar, so belled up tech. Turned out the router had given up and needed a hard reset via the pin hole and has worked fine ever since.
Overall - and not including the problems which were down to BTs knackered copper - I can't really fault Be*s service over the 4 years I've been with them. Their tech phone support is the best I've ever experienced; they are extremely knowledgeable and it's very rare you have to wait for your call to be answered. If I were you I'd wait a couple more months and see if things smooth out for you before jumping ship. Imho they are one of the better ISPs out there and by switching to someone else you could be jumping out of the pan into the fire.
Btw that Friday was a bad day for a lot of ISPs. There was something on one of the techie sites about it affecting a bunch of ISPs, so workmen probably chopped through a major interweb pipe somewhere.....
Edited by All that jazz on Monday 23 April 10:25
daydotz said:
but that's down to lack of fibre which is not really their fault theirs still plenty of company's with adsl2 packages fttc may well be faster but its a trade off having to deal with bt & virgin 
No, I was referring to the endless peering/routing/DNS issues in the main forum. 
All that jazz said:
No, I was referring to the endless peering/routing/DNS issues in the main forum.
Be have always had dns & site loading issues they have improved alot swapping dns helps i can live with the odd site not loading briefly or taking a while longer they have also just saved me 50quid for a new modem & saved me hunting around the loft for the one i got when i signed up
Edited by daydotz on Monday 23 April 13:00
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