O2 network down
Discussion
hornetrider said:
aeropilot said:
I was due an upgrade two weeks ago (have been with 02 for well over 10 years) but didn't get around to it as was busy.
Was planning on going in to do this weekend. After todays failure (still nothing here in West London or earlier in Herts) I think I might change networks now instead.
Which bit of "it's nothing to do with your location" are you failing to understand Was planning on going in to do this weekend. After todays failure (still nothing here in West London or earlier in Herts) I think I might change networks now instead.
GTIR said:
It's ok O2. I only need it to run my f
king business you useless inept cretins.
And me king business you useless inept cretins. Still down
15 years loyal customer- come contract renewal..............
Sorry o2 twice in a year ?
friend of mine with tesco(piggyback!) is up and running again and me with o2 is left swinging in the wind? Whats up o2 tescos take priority over your own mug customers?
From the horses mouth, so to speak...
"The bad news? Due to high phone use during the “rush hour” early evening period customers may experience intermittent performance as full service comes back for everyone. We would like to reassure those customers still affected that we are working as hard as we can to restore normal service to everyone.
Q & A
Q. What has gone wrong?
A. One of our network nodes which help connect and manage traffic, failed at lunchtime today. This meant that a number of our customers have had difficulty connecting to our network to make calls or use data. A fix was found by 3.30pm and since then we have been reconnecting customers systematically. We are working as quickly as we can to restore service to everyone.
Q. Why are only some people impacted?
A. The fault was on one of several nodes that help connect and manage traffic on the network, which is why only 10% of customers have been affected. To fully restore service a backlog of traffic has had to be processed following the fix.
Q. When will service be fully restored?
A. Some people had their service restored from 3.30pm this afternoon when we began systematically reconnecting affected customers to the network. We are working as quickly as we can to restore service to all our customers.
Q. Is this the same fault as the one in July?
A. No, the cause was different. However, it has had a similar impact on our customers, albeit fewer of them.
Q. Why did you not have the necessary resilience?
A. We have extensive continuity plans which we brought into effect to restore service as quickly as we could. In this instance, a fix was found in three hours and we were able to start reconnecting customers systematically from 3.30pm this afternoon. However, are having to address the backlog of traffic to fully restore service."
"The bad news? Due to high phone use during the “rush hour” early evening period customers may experience intermittent performance as full service comes back for everyone. We would like to reassure those customers still affected that we are working as hard as we can to restore normal service to everyone.
Q & A
Q. What has gone wrong?
A. One of our network nodes which help connect and manage traffic, failed at lunchtime today. This meant that a number of our customers have had difficulty connecting to our network to make calls or use data. A fix was found by 3.30pm and since then we have been reconnecting customers systematically. We are working as quickly as we can to restore service to everyone.
Q. Why are only some people impacted?
A. The fault was on one of several nodes that help connect and manage traffic on the network, which is why only 10% of customers have been affected. To fully restore service a backlog of traffic has had to be processed following the fix.
Q. When will service be fully restored?
A. Some people had their service restored from 3.30pm this afternoon when we began systematically reconnecting affected customers to the network. We are working as quickly as we can to restore service to all our customers.
Q. Is this the same fault as the one in July?
A. No, the cause was different. However, it has had a similar impact on our customers, albeit fewer of them.
Q. Why did you not have the necessary resilience?
A. We have extensive continuity plans which we brought into effect to restore service as quickly as we could. In this instance, a fix was found in three hours and we were able to start reconnecting customers systematically from 3.30pm this afternoon. However, are having to address the backlog of traffic to fully restore service."
They reconnected people at 3.30? That's when mine went down!
It's acting a bit funny. Full bar of signal came back about 7.30, but the data wasn't working. Went into the gym for an hour and came back out, two texts had arrived. Tried to reply to them, but they wouldn't send, despite full signal. But strangely, my data is working. Tried dialling my number from the landline and it's either instantly through to voicemail or number not recognised.
It's acting a bit funny. Full bar of signal came back about 7.30, but the data wasn't working. Went into the gym for an hour and came back out, two texts had arrived. Tried to reply to them, but they wouldn't send, despite full signal. But strangely, my data is working. Tried dialling my number from the landline and it's either instantly through to voicemail or number not recognised.
IainW said:
They reconnected people at 3.30? That's when mine went down!
It's acting a bit funny. Full bar of signal came back about 7.30, but the data wasn't working. Went into the gym for an hour and came back out, two texts had arrived. Tried to reply to them, but they wouldn't send, despite full signal. But strangely, my data is working. Tried dialling my number from the landline and it's either instantly through to voicemail or number not recognised.
Its essentially a whole heap of PR speak bIt's acting a bit funny. Full bar of signal came back about 7.30, but the data wasn't working. Went into the gym for an hour and came back out, two texts had arrived. Tried to reply to them, but they wouldn't send, despite full signal. But strangely, my data is working. Tried dialling my number from the landline and it's either instantly through to voicemail or number not recognised.
ks IMHOI'm sure there is some truth in there but played down massively and hugely optimistic with the times
I'm going to vote with my feet and move in May when my contract is up
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