Bloody Virgin Media, putting up my costs again!
Discussion
I've received a surprise email from Virgin Media this morning saying my payment couldn't be processed and my service is being cut off tomorrow! I think it must be a scam as there's a link provided to click on to, will ring customer services shortly and ask what's going on. My payment is'nt due till next week so I am up to date with payments. Has anyone else received something like this?
condor said:
I've received a surprise email from Virgin Media this morning saying my payment couldn't be processed and my service is being cut off tomorrow! I think it must be a scam as there's a link provided to click on to, will ring customer services shortly and ask what's going on. My payment is'nt due till next week so I am up to date with payments. Has anyone else received something like this?
Look at the email header details and it will show you the actual email address it's from. That will tell you whether it's legit or not.SystemParanoia said:
Mr_Yogi said:
Hoofy said:
Another £3.50 a month. Just had the letter through my door. I have the basic telephone and broadband.
Yup, Same here that vodaphone BB package is looking tempting at the moment
Finally had the retentions call from Virgin - I've dispensed with my phone line and any TV package at all (won't miss the TiVo which has become so slow it's almost unusable) and increased broadband speed to 200Mbps for a substantial price reduction, guaranteed for (and tied in for) 12 months. I was going to be paying about £46.50 a month after the rise; will now be paying just over £30 a month.
Hoofy said:
SystemParanoia said:
Mr_Yogi said:
Hoofy said:
Another £3.50 a month. Just had the letter through my door. I have the basic telephone and broadband.
Yup, Same here that vodaphone BB package is looking tempting at the moment
Zoon said:
Hoofy said:
SystemParanoia said:
Mr_Yogi said:
Hoofy said:
Another £3.50 a month. Just had the letter through my door. I have the basic telephone and broadband.
Yup, Same here that vodaphone BB package is looking tempting at the moment
Just got my letter from Virgin, package going up by £3.49 in November. My line rental is already paid, so this is just the BB/Phone/TV going up, they don't actually break the rise down.
So again, within a year, I'm going to be on the phone to them. I'll let you know how I get on. Tried to get through to retentions last night, but they where way too busy, bet I'm not the only one calling!
So again, within a year, I'm going to be on the phone to them. I'll let you know how I get on. Tried to get through to retentions last night, but they where way too busy, bet I'm not the only one calling!
Jobbo said:
Finally had the retentions call from Virgin - I've dispensed with my phone line and any TV package at all (won't miss the TiVo which has become so slow it's almost unusable) and increased broadband speed to 200Mbps for a substantial price reduction, guaranteed for (and tied in for) 12 months. I was going to be paying about £46.50 a month after the rise; will now be paying just over £30 a month.
I've had a £2.99 increase, so I'm not paying just over £30 for 70Mbps - I think I'll need to call them too.Craikeybaby said:
Jobbo said:
Finally had the retentions call from Virgin - I've dispensed with my phone line and any TV package at all (won't miss the TiVo which has become so slow it's almost unusable) and increased broadband speed to 200Mbps for a substantial price reduction, guaranteed for (and tied in for) 12 months. I was going to be paying about £46.50 a month after the rise; will now be paying just over £30 a month.
I've had a £2.99 increase, so I'm not paying just over £30 for 70Mbps - I think I'll need to call them too.The retentions people did actually call last week but I was in a meeting and couldn't take it. I called back because it was an 0800 number but got an automated message that they would call me again. Anyway, there was a bit of brinkmanship involved in actually cancelling and waiting!
Mr_Yogi said:
Yup, Same here
I want to know how they justify it, the rises over the past 10 years have been way more than inflation.
I'm not really defending it - mine has gone up to and I'd prefer it didn't. But....I want to know how they justify it, the rises over the past 10 years have been way more than inflation.
For luxury services like this, especially ones that need to keep up with changes / advances in technology - I'm not sure inflation is a reasonable measure. I can't remember what broadband speeds were 10 years ago - but let's say 2Mb/s. If that was still the best Virgin could offer, but prices had only gone up with inflation in the meantime - would people be happy?
R&D etc. costs money - and ultimately, it's the customers who pay for it.
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