iPhone 6

[Blown2CV]

jules_s said:

Well we just had a most unpleasant experience at the hands of Vodafone

We went into the local voda shop on Thursday evening to enquire about a 6/6+

The manager very kindly went out the back and got an unused box, opened it in front of us, and after some tooing and froing the missus chose the 6+

At this point I thought the deal was done, so reached for my wallet...but no, apparently we cant buy the phone because the missus is on 'their new system' so a fresh phone will have to be delivered to the shop or our house. Slightly miffed but the manager assured us it was on NEXT DAY DELIVERY so would be here Saturday

Roll onto Saturday and the missus is so excited she rings the shop to be told it wont arrive until Tues/Weds. This didn't go down well as you imagine. So badly, that we decided to cancel the 'order' (nothing signed - no paperwork whatsoever) and buy a unit from Apple direct.

Right from the get go the manager was defensive, but still maintained we could terminate the 'order' no worries. However after two or three phone calls nothing of any certainty had come about, also he kept saying to the warehouse that 'we wanted to return the handset' - to the point I made him tell the person that we hadn't received the handset in the agreed timeframe and that was why we didn't want it. At this point the manager insisted that he had never used the term 'next day delivery' which made me furious and the missus had to leave before she lost her temper.

After some discussion I stated that there was an obvious lack of trust in the way we were being dealt with and I would only leave If I had written assurance that we wouldn't be charged for the phone and the contract would revert back to the one with three months left to run. I left with that assurance in writing and he would call me this morning to confirm all had been dealt with.

Feeling mildly confident I shelled out £619 at Apple.

This morning the call came from the shop assistant and I answered half expecting what was to come...

IN short, Voda can't cancel the phone and the tariff will have to be met for the next twelve months...and the manager at no point said next day delivery

At this point I stated that if there was a tenuous verbal contract in place it had been broken on their part (no phone) and no mention at any point was made of their being a firm commitment - only there being a 14 day cool off period. And still they insisted we had to take the phone and new contract. It was only when I reminded her that I had a written assurance of the agreed cancellation on headed notepaper that she took any notice - she assumed it was a written note.

I now have e-mail assurance that the handset will be returned and the contract reverted back to it's original expiry date. I'm not holding my breath on that though.

For the sake of a couple of days you've really got to ask whether it was worth all the emotion, hassle etc. clearly from what you were saying you weren't unjustified in being a bit irritated but think you've taken that and become what sounds like a bit of a nightmare customer. It's just a phone. Well, 2 phones now.

[spants]

hmmm, nothing but good things to say about my local VF shop (apart from the wait). There was a 14 day return policy on the phone as well.

I wanted a space grey 128gb but no stock so I took a silver (under the impression that it was black and silver like my old iphone from years ago). I couldnt get on with it so returned to the shop later in the day.
The shop found out that they were available online and got on sent to my house (next day) by the wonderful DPD couriers.

I was text'd by VF and DPD re delivery time.

Loving my iPhone 6, but missing the blinking led from my note3

[RobM77]

Blown2CV said:

For the sake of a couple of days you've really got to ask whether it was worth all the emotion, hassle etc. clearly from what you were saying you weren't unjustified in being a bit irritated but think you've taken that and become what sounds like a bit of a nightmare customer. It's just a phone. Well, 2 phones now.

I'd support their actions and reactions to be honest. We're talking about a £600 to £700 device here, and the customer service seemed very poor, especially so compared to Apple's top notch experience. Given that the prices are the same, I'll always buy direct from Apple - excellent buying experience and second to none customer service should anything go wrong. They allow you to get excited about your new device without the inevitable dissapointment of an experience like theirs.

Lastly, it's not 'just a phone', it's a pocket computer that runs your life - it does your music, your diary, e-mail, web access, movies, TV programmes, TV schedules, weather, tides, games, social media, cooking timer, You Tube, camera, internet banking, learning a language, running/cycling tracking, train timetables, news, grocery shopping and books (kindle app). The fact that it also makes phone calls is for me a fairly minor feature.

[Blown2CV]

RobM77 said:

Blown2CV said:

For the sake of a couple of days you've really got to ask whether it was worth all the emotion, hassle etc. clearly from what you were saying you weren't unjustified in being a bit irritated but think you've taken that and become what sounds like a bit of a nightmare customer. It's just a phone. Well, 2 phones now.

I'd support their actions and reactions to be honest. We're talking about a £600 to £700 device here, and the customer service seemed very poor, especially so compared to Apple's top notch experience. Given that the prices are the same, I'll always buy direct from Apple - excellent buying experience and second to none customer service should anything go wrong. They allow you to get excited about your new device without the inevitable dissapointment of an experience like theirs.

Lastly, it's not 'just a phone', it's a pocket computer that runs your life - it does your music, your diary, e-mail, web access, movies, TV programmes, TV schedules, weather, tides, games, social media, cooking timer, You Tube, camera, internet banking, learning a language, running/cycling tracking, train timetables, news, grocery shopping and books (kindle app). The fact that it also makes phone calls is for me a fairly minor feature.

Customer went into the shop expecting to walk away with a phone there and then. They didn't ask, but equally Voda dropped the ball and messed up the date, delaying it by a couple of days. They'd be justified being annoyed at that point. However, they then kicked off, tried to walk, ordered another phone direct from apple which would have arrived probably a few days later than the phone they were complaining about being late... and that's without even having confirmation that their order was cancelled. Now they're stuck with 2 phones and having to mess about for days ringing around the sort out cancellations and arguing with people. If they'd just voiced their annoyance but accepted the late delivery from Voda, how much easier would that have been? Also they'd have got a phone earlier. I support them being annoyed, but the actions were petulant and silly and have cause themselves far more hassle in the long run. If they think they are somehow teaching a global corporate a lesson by flouncing out in such a way then they need to understand that's not really how the world works, unless everyone was doing it.

[HTP99]

Blown2CV said:

Customer went into the shop expecting to walk away with a phone there and then. They didn't ask, but equally Voda dropped the ball and messed up the date, delaying it by a couple of days. They'd be justified being annoyed at that point. However, they then kicked off, tried to walk, ordered another phone direct from apple which would have arrived probably a few days later than the phone they were complaining about being late... and that's without even having confirmation that their order was cancelled. Now they're stuck with 2 phones and having to mess about for days ringing around the sort out cancellations and arguing with people. If they'd just voiced their annoyance but accepted the late delivery from Voda, how much easier would that have been? Also they'd have got a phone earlier. I support them being annoyed, but the actions were petulant and silly and have cause themselves far more hassle in the long run. If they think they are somehow teaching a global corporate a lesson by flouncing out in such a way then they need to understand that's not really how the world works, unless everyone was doing it.

Kind of agree with this; yes the service from Vodaphone was poor and perhaps you were mislead with timings etc, perhaps there was a misunderstanding, however we are talking days, not weeks and you are all stressed too, in the grand scheme of things; as annoying as your experience has been, it is only a phone, there are far more pressing things in life to get flouncy about.

Perhaps as I work in a customer facing role in sales I am calmer about minor cock ups or delays that happen to me when I'm on the receiving end, as sometimes I have to deliver the bad news about delays myself and sometimes; shock horror, we humans do get it wrong and make mistakes.

[djdestiny]

Ive got to say, cancelling it just because its going to take a few more days does seem a bit daft.
I ordered my 6+ from EE 5 days ago, and was told I would get it in upto 7 days.
I've just rang them this morning to get an update and have been told they're still not in stock and I should get one with in 7 days.
Obviously that would take it over the original 7 days I was quoted.
I've not stamped my feet and cancelled the order, whats the point of that?
I'll still get the phone, its not the end of the world

[anonymous-user]

djdestiny said:

Ive got to say, cancelling it just because its going to take a few more days does seem a bit daft.
I ordered my 6+ from EE 5 days ago, and was told I would get it in upto 7 days.
I've just rang them this morning to get an update and have been told they're still not in stock and I should get one with in 7 days.
Obviously that would take it over the original 7 days I was quoted.
I've not stamped my feet and cancelled the order, whats the point of that?
I'll still get the phone, its not the end of the world

Quite, its just a phone and what's the harm of waiting a few days. Sounds like a spoilt child with a I want NOW attitude.

[jules_s]

Flouncing out? flol

Two things really

Firstly, I dont appreciate being lied to to close a sale - perpetuating that lie and re-inforcing it by denial didnt help

Secondly, had I been told the phone would be available after 5/6/7 days I wouldn't have ordered it in the first place

[jules_s]

St John Smythe said:

Quite, its just a phone and what's the harm of waiting a few days. Sounds like a spoilt child with a I want NOW attitude.

And the problem with wanting something the same day is what exactly?

[djdestiny]

And the problem with having to wait a couple of days is what exactly?

[anonymous-user]

jules_s said:

St John Smythe said:

Quite, its just a phone and what's the harm of waiting a few days. Sounds like a spoilt child with a I want NOW attitude.

And the problem with wanting something the same day is what exactly?

But according to your post you were never in situation to get the phone on the same day?

[RobM77]

St John Smythe said:

Quite, its just a phone and what's the harm of waiting a few days. Sounds like a spoilt child with a I want NOW attitude.

Not really, it's about expectation. She was told next day and they didn't deliver. If she'd been told a week then I'm sure she'd have happily waited a week.

[anonymous-user]

RobM77 said:

St John Smythe said:

Quite, its just a phone and what's the harm of waiting a few days. Sounds like a spoilt child with a I want NOW attitude.

Not really, it's about expectation. She was told next day and they didn't deliver. If she'd been told a week then I'm sure she'd have happily waited a week.

I'd much rather wait a couple of days than run off to Apple to try and get it now and then have deal with cancelling the original order, etc, etc. Life is too short!

[Altrezia]

So we're a month in now - How are the phones holding up, guys? Especially those of you without cases?

I returned mine, but have a craving for another (after realising that Android still doesn't work properly), but I worry that they'll be easy to break.

[RobM77]

Altrezia said:

So we're a month in now - How are the phones holding up, guys? Especially those of you without cases?

I returned mine, but have a craving for another (after realising that Android still doesn't work properly), but I worry that they'll be easy to break.

I have a simple pouch case for outdoor use, but use my phone without a case when inside. I'm a heavy user (I've got a boring job that I find easy, so I need to and can afford to mess about on my phone a lot!). My 6 is still inmaculate and looking like new. I'm loving the phone - it's absolutely superb.

In other news, I'm ordering my iPad Air 2 soon :-) Sadly iOS 8 has left my iPad 2 unusuably slow. That's my only gripe with Apple - not allowing unsupported historic OS downloads for older devices.

[djdestiny]

There are loads of sites that you can download old versions of iOS from

http://www.iclarified.com/8500/where-to-download-i...

[ZesPak]

Just for reference, is there anyone on here that has bought a 6(+) as their first iPhone?
Would love to hear your experiences.

[Jacobyte]

ZesPak said:

Just for reference, is there anyone on here that has bought a 6(+) as their first iPhone?
Would love to hear your experiences.

Have never previously had or used an iPhone, but decided to try an iPhone 6 as they finally decided to make one a sensible size. I'd not considered the previous versions as they were too small for me.

I have a Macbook Air (previously running bootcamp Win7 and OSX), which worked fine with my Samsung, but wanted to see if the iPhone 6 integrated better for my general working habits.

I'm not a fan of any operating system or manufacturer; I just see them as companies that are doing things the way they feel is most appropriate for their market. They all have their pros and cons and I'd always got on well with Windows Mobile and Android. In fact I was often on xda-developers getting the latest customisations so I could get my device to do extra stuff. You can't always get tweaks to do the things you want, but most of the tweaks worked OK after a few tries, thus you have to have patience and a pragmatic approach (which I generally do).

The main thing I like about the 6 is that it's more more joined up and cohesive across all its functions. I don't feel the need to go looking for a custom ROM to flash onto it, or load up a funky steampunk theme. Initially I felt that it could at least do with customisable soft keys on the lock screen, as I did with my HTCs and Samsungs, but the TouchID is so effective to get into the main dashboard that I no longer think about it.

Looking back, Android is a developers heaven with so much more variable capability, but that's at the expense of a consistent and integrated final product. I still like Android and would have another (and Windows for that matter) as the functions all still "work", but my experience with the 6 is pleasantly surprising as it basically does what you expect it to do, and it does it reliably. Updating to Yosemite and IOS8.1 last week was ridiculously easy compared to the rigmarole of the past. Things like that make a tangible difference to my productivity, so I'm prepared to be not at the "bleeding" edge of technology and have something that works better across my devices.

Now, if only it had the Samsung's keyboard and calendar, it would be perfect!

[Blown2CV]

jules_s said:

Flouncing out? flol

Two things really

Firstly, I dont appreciate being lied to to close a sale - perpetuating that lie and re-inforcing it by denial didnt help

Secondly, had I been told the phone would be available after 5/6/7 days I wouldn't have ordered it in the first place

Well it sounds to me like flouncing is exactly what you did. Now, it's not great that he told you next day and then denied he'd said it. He sounds like a typical salesperson and that's annoying. However you just ended up negatively affecting yourself far more than him. Surely taking the phone when it was delivered 2 days late and then complaining to voda about the sales guy would have been a better course of action than trying to cancel and get out of the contract? If you cancel he loses a sale, when his target might well be unaffected by that. If you complain he might actually get reprimanded, which does affect him.

I don't think I understand what you're saying about not ordering it if you'd have known it would take up a week. What would you have done instead?! Just not had an iPhone 6 full stop? If you did actually want one of these phones, a week surely isn't that bad, you'd struggle to get one sooner as a new customer rather than an upgrade. They've been out for 2 months now, if you simply had to have one right away, then why didn't you order one back then?

[Craikeybaby]

I had a similar situation with O2, but didn't have any trouble cancelling the order and was able to order one for next day delivery with EE.